ComplaintsforKarma VW & Audi Specialist

• Initial Complaint

  11/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Jan 2022,I purchased a 2012 Audi A7 and shortly therafter i began to experience mechanical problems with the Coolant Fault Sensor. I took it to a few different places and ended up being recommended to the above formentioned company. I left it there approximately March 3, 2022, i left my car there to get serviced and then on March 16, 2022 I went to pick my car up and then about 10 minutes into the ride, the lights for the Coolant Fault light came back on and then i took it back to the mechanic shop the next day. He kept my car approximately three- four days and then called me and said that the engine had been blown. i have been attempting to dispute this charge since Appx june of 2022, and fortunately i was able to recoup some of the funds from the merchant. I had to do a split tender **** from *********** and ******* from Associated credit union. I disputed that charge from the merchant, and i have since been able to receive a refund from the mechanic shop. due to it being separate charges from my different debit cards i was told that i had to submit a dispute to recoup the remaining balance of ****.00 but i would love to expand on the issue if theres any confusion on what i need to do to get my money back. attached are the supporting documents that are needed as proof of payment and refrences to contact if theres any questions. Thank you for your time and please call me if theres any clarification needed. Very respectfully, ***********************************

  

  Business response

  01/31/2023

  Hello there,
  
  *************** to the letter regarding *****************************. We did service his vehicle in March of this year. This vehicle had ******* miles when it arrived. The vehicle needed a lot of work as it had multiple oil and coolant leaks. We replaced the oil filter housing, the oil and oil level sensor, the coolant tank and all attached hoses. We also had to replace a leaking coolant pipe in the front of the engine. The vehicle was test driven afterwards and was fine.
  
  I do not recollect the customer returning and I definitively  do not recollect telling him that his "engine was blown". This customer has not reached out to us at all.
  
  When this vehicle first arrived at our shop i do remember that the coolant hoses going to the coolant bottle were literally taped to the bottle. Whomever had been doing previous "repairs" had done a very poor job and this was evident by the multiple leaks and lack of maintenance that had been performed on the vehicle prior to it arriving here. These engines are VERY temperamental, and very prone to damage from overheating.
  
  I have no estimate for a replacement engine in the file for *****************, nor any notes referring to the return visit he is claiming to have happened.
  
  Attached is a copy of the invoice for this repair. This is the only invoice that we have on file.
  
  Please feel free to call us to further discuss this situation
  
  *****************************
  
  Manager
  
  Karma VW and Audi
  
  ************
  

  Customer response

  01/31/2023

   
  Complaint: ********
  
  I am rejecting this response  because: I have sent the previously required documentation in reference to previously submitted Complaint: ********. I am not satisfied with the response sent to the BBB organization, because due to the fact that i have already received a response and refund from my ************ concerning this matter, i am not understanding the reason for the remainder of the refund not being applied back to my Chime checking account. I feel that by the partial refund being submitted then that is an admission of guilt on the repair company's part and that i have been awaiting the remaining funds to be reapplied ot my checking account. i have never seen before where only a partial refund be applied and then other funds remain in the merchants' account when i happened to use two separate cards coming from two separate banks. I would like to further inform you (the BBB) of the phone number for Associated ************, ******* **. to followup with the claims specialist who diligently investigated this matter, which ended up with a ******* USD deposit being applied to my savings account. Thank you again i hope this beyond stressful matter gets sufficiently resolved in a timely manner. 
  

   

   

  Sincerely,
  
  *****************************

  **********

  

  Business response

  04/04/2023

  Hello,

  I do not plan on sending the customer any kind of refund. His vehicle was in poor shape when it first arrived here. We repaired the issues that we found and test drove the vehicle before returning it to the customer. If he had another issue he could have let us look at the vehicle again. As previously stated, the customer never reached back out to us at all regarding his "blown engine". What else do I have to do in this matter? I feel bad that he has vehicle issues, but I guarantee you that we did not cause them.

  *****************************

  Manager.

  Karma VW and Audi

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