ComplaintsforASKO Appliances
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 2 dishwashers from ASKO and the ****** USER INTERFACE for these two dishwashers have given out - and this model is NOTORIOUS for this issue. We had one of them covered/fixed by *************************** Company which **** covered but the other one needed repair too. There have been issues with the Dishwasher from DAY 1. Actually the Technician from ******* *********************************** this happens ALL the time with these ASKO dish washers and it has a HIGH RATE OF FAILURE. I know for a fact your company knows this about ASKO dishwashers and that Im not the only complaining customer. This is someting that should infact be recalled. We hardly used these during the pandemic so it basically hasn't been used that much and shouldn't be having these problems. I feel very duped and paid a LOT of money for these dishwashers so there wouldnt be any problems and again I had problems from Day 1. I DEMAND of ASKO to get this fixed and get it fixed immediately. I have been burdrened enough and simply dont have time to be chasing after this issue.Initial Complaint
05/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
**** refuses to repair an **** dryer still under warranty. Please see the attachment "2023-0529 BBB complaint" for more specifics. The attachment "******** invoice for appliances" shows our purchase of the dryer for $1,377.00, plus tax. (As described in the first attachment, the dryer was replaced by ******** when it failed six weeks after installation.) Please do not publish this invoice if you publish this complaint.The attachment "*********** invoice for vent cleaning" shows our payment of $641.27 for the unneeded vent cleaning demanded by ****'s agent ********. Please do not publish this invoice if you publish this complaint. We ask that the dryer be repaired, once and for all, and that we be reimbursed for the needless charge of $641.27 (which is half of what we paid to buy the machine in the first place). I can provide copies of the emails described if you would like. I am filing similar complaints today against Pinnacle, which acts as ****'s warranty service agent, and against ********, which recommended and sold us the **** machine.Business response
06/12/2023
I have been contact with the ***************** that covers the east coast. They have not denied service. The needed part number ****** was not in stock and has been ordered. I will have to update this response regarding the *** of the part. I would also like to find out why the service network suggested the vent cleaning before I approve reimbursement.
Thank you
Customer response
06/13/2023
Complaint: 20117086
I am rejecting this response because:This "part" has supposedly been on order for more than two months now. No one has given an estimate of when it might show up. Just "we're waiting".
The "part" is supposedly a plain ordinary capacitor. This is a simple electronic component -- there is no reason they cannot get one. More significantly, they have never suggested a reason. Just "we're waiting".
Finally, and most importantly, they must have capacitors for their *new* machines, waiting to be sold to *new* buyers. I have long been suggesting that they simply take a capacitor from a new machine, defer making that one new sale, and put that capacitor into my machine. They have *never* responded to that suggestion, and notably they do not respond to it now. Why do they have capacitors to sell new machines but not to fix my warrantied machine?
Bottom line: They either can get, or already have, the needed part. They just don't want to fix my machine.
Their response is no response at all.
Sincerely,
***************************Initial Complaint
02/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We purchased a new dishwasher from this company which arrived defective and they claim that they are unable to repair the unit since they are unable to find a qualified servicer in the area Serial # *******
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.