ComplaintsforToyota Material Handling Systems
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Back in July 2023 we requested the services of Toyota Material Handling Systems to fix our forklift. While our unit was being repaired, we decided to rent a forklift from the same company at a cost of $3,640.04 USD per month assuming in good faith that the repairs would not take longer than 30 days. After a few weeks passed, we contacted Toyota and inquired about the status of the forklift, that's when the technician informed us that they found other issues and the amount first quoted did not cover the additional expenses. We agreed to the extra charges, but after some weeks without any news we think is best to part ways.Today is November 16th, 2023, and our phone calls and emails have not been answered. At this point we just want our unit back in whatever condition it is. Also, we don't think is fair that we are being charged an astronomical amount in rental equipment when we don't even have a set date for our unit to be returned and we might have to invest more money in finishing the repairs ourselves. Thank you in advance for your consideration and support.Curtius ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.