ComplaintsforHousworth Construction

• Initial Complaint

  08/22/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to get help resolving a dispute with Housworth Construction. In March of this past year (3/4/22) we entered into a contract for a number of projects (Roofing replacement, gutter guard installation and bathroom renovation (from a prior water leak). The sales agent was ***********************, who stated he's been with the company for over 14 years. The quality of work from the onset was problematic as plumbing was not conducted to code and he failed to anticipate a number of issues involved in replacing one of the vanities. He demanded payment for the gutters, despite not replacing a damaged screen (subsequently quoted $25 to replace other screens so they would match). Ultimately after two water leaks and breaks, failure to use proper prep, and delays in work I reached out to the owner for assistance in resolution of these issues. I was assured that I would be taken care of an made whole as well as fixing prior re-work. ******************** reached out and took over the account, noting that no further contact should be had with ******************. ******************** suggested some adjustments to the work and I asked him to do some additional work, believing that he would be able to deliver. Now ******************** is demanding I pay for items initially included under the additional contract (and scope as discussed with ******************). He has offered to negotiate his invoice which is nearly 3x the original contract, but his second offer was even higher than the first. I believe I am being taken advantage of and that ******************** has engaged in deceptive business practices but not informing me in a timely manner of his expected charges and for charing for items initially included in the original contract. I would like to amicably come to a fair price and conclusion to the work.

  

  Business response

  08/24/2022

  Customers invoice is past due by 2 1/2 weeks. Work was completed at the customer's property address. A invoice was presented & the customer keeps asking us to discount our invoices. We discounted 1 time & told him we cannot discount anymore. 

  Customer response

  08/24/2022

   
  Complaint: 17750597
  
  I am rejecting this response because: The work in the bathrooms remains incomplete. Items completed have been paid, so the business is incorrect. The invoice has been inflated and the business is attempting to change the original contract price which was signed. Additionally, the business is offering "discounts" upon inflated prices and items that were in the original scope (ie vanity faucet install, tub tile trim), work that was not done (ie repainting the master bath), and other inflated charges that were not disclosed before work was commenced. I am seeking arbitration to resolve this issue.
  
  Sincerely,
  
  *******************

  

  Business response

  08/31/2022

  Our customer is not being forthright, we do not wish to go back and forth. We have made corrections to our invoice please see attached.

  Customer response

  09/05/2022

   
  Complaint: 17750597
  
  I am rejecting this response because: The contractor is attempting to inflate items included in original scope of work. I've included the original contract, emails substantiating scope and the new invoice from the contractor marked up to correlate with the original scope. Emails indicate that while the initial invoice is not specific, the highlighted items are included in the scope of work. Finally, for the remaining new items not paid the contractor is attempting to charge rates over 2x market rates and should have disclosed this before the work was started. Painting the ceiling of a 10'x10' room does not cost $1200. Plumbing work required should have been anticipated as the contractor had schematics of the vanity purchased and did not provide an updated estimate before work was commenced. Discounts on inflated prices are not true discounts. I am looking to resolve this issue at a fair price given that the contract was signed in March and damage to my property occurred due to lack of oversight and negligence. Rework was required delaying project completion and items remain to be resolved that have been marked "completed". The invoice provided by the contractor also includes duplicated charges (as marked) as further evidence of attempts to inflate the final cost of the project.  
  Sincerely,
  
  *******************

  Customer response

  09/16/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩