Complaintsfor1st Franklin Financial Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Contacted Debt collector asked for proof of the alleged debt specifically the alleged original application bearing my signature they have not been able to provide such proof to me therefore you are reporting misleading false account. Delete this unverified and misleading account.Business response
09/08/2022
Please be advised that we have received your complaint that was filed with the Better Business Bureau. Your complaint refers to a debt collector. 1st Franklin Financial collects its own debts and therefore is not a debt collector as defined by the FDCPA. After reviewing your account, I can confirm that 1st Franklin Financial accurately reported your account to the credit bureaus. Although, the documentation provided with your compliant does show that TransUnion, Experian, and Equifax are correctly reporting the account as paid, there are some inaccuracies being reported with other fields. I have submitted a request to update those fields with each of the credit bureau agencies.
If you would like to discuss this further, please feel free to contact our **************************** at **************, Monday Friday,between the hours of 8:30 a.m. 5:00 p.m., EST.Initial Complaint
07/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Under penalty of perjury, I swear all information herein are true. I'm only a natural person writing this statement.A charge off is a cancelled debt and is not supposed to be on my consumer report. Its considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM ****-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? This is also a serious breach of my privacy rights. Your companys continued reporting of this derogatory item will be considered willful non-compliance due to the previous notifications and your continued disregard of the law. I'm working hard on trying to clean up my credit. This is hurting my chances on improving my living situation.Business response
07/25/2022
We will honor ************** request to no longer contact her by phone. A letter was mailed today, July 25, 2022, to ************** to answer her questions regarding her credit report.
If ************** would like to call us, she is welcome to contact our **************************** at **************, Monday Friday, 8:30 a.m. 5:00 p.m. EST.
Customer response
07/28/2022
Complaint: 17587095
I am rejecting this response because: This account needs to be deleted immediately under the Federal Laws for it violates the following1. 15 USC 1681(a)(4) Infringed Upon a Consumers right to privacy and Under the ***** I never gave you (a non-affiliated 3 rd party) consent to have my non-public personal information reported. Credit ****************** are 3rd party non affiliate.
2. A charge off is a cancelled debt and is not supposed to be on my consumer report. Its considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM ****-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off?
3. under 12 U.S. Code ****n - Accounting objectives, standards, and requirements- this is deductible from your companys taxes.4. Lastly. as per FTC guidelines reporting this account in my consumer credit report is a form of collection activity.
Your companys continued reporting of this derogatory item will be considered willful non-compliance due to the previous notifications and your continued disregard of the law.
Cease and desist ASAP. Delete this account from my consumer credit file.
Thank you*********************
Business response
07/29/2022
We have reviewed the matter and determined that 1st Franklin Financial Corporation is correctly and accurately reporting this account in accordance with applicable laws and regulations.Customer response
07/30/2022
Complaint: 17587095
I am rejecting this response because: This account needs to be deleted immediately under the Federal Laws for it violates the following
1. 15 USC 1681(a)(4) Infringed Upon a Consumers right to privacy and Under the ***** I never gave you (a non-affiliated 3 rd party) consent to have my non-public personal information reported. Credit ****************** are 3rd party non affiliate.
2. A charge off is a cancelled debt and is not supposed to be on my consumer report. Its considered income, and income cannot be reported on a consumer report since the debt was charged off. You need to provide the FORM ****-C cancellation of debt which shows that the debt was written off. How can your company keep asking for a debt that was written off? A charge off /collection account should not have a balance therefore it needs to be deleted.
3. under 12 U.S. Code ****n - Accounting objectives, standards, and requirements- this is deductible from your companys taxes
Your companys continued reporting of this derogatory item will be considered willful non-compliance due to the previous notifications and your continued disregard of the law. I'm working hard on trying to clean up my credit. This is hurting my chances on improving my living situation.
Cease and desist ASAP. Delete this account from my consumer credit file.
Sincerely,
*********************Initial Complaint
07/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Under 15 USC 1666B this is a billing error always paid as agreed on time this is an error this account is in violation. Please ensure all information is accurate and update.Business response
07/21/2022
The **************************** tried to contact ************** on July 18th, July 19th, and again on July 20th to discuss his credit reporting concern; however,the number provided to reach him was disconnected. ************** can call the **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m. EST and we would be happy to discuss his concern with him.Initial Complaint
05/21/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a inquiry on my credit report that was supposed to be resolved in 2 years based on what was informed to me. I will need for this current situation time be rectified. Being that 3 years have passed since then.Business response
05/25/2022
An update was submitted on May 24, 2022, to ******************** credit report. Her credit report should be updated within the next 5 to 10 days presuming there are no other disputes on her credit file.
1st Franklin Financial spoke to ****************** on May 24, 2022, to relay this information to her.
Initial Complaint
05/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with 1st Franklin financial and do not have a contract with convergent. They did not provide me with the original application like i asked. Convergent Account #****** has violated my rights 15 U.S.C. **** section 602 A. States i have the right to privacy 15 U.S.C. **** section 604 A Section 2:It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C. ****c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information any other adverse item or information, other that records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to any consumer reporting agency if the Person knows or had reasonable cause to believe that the information is inaccurate.***********************Business response
05/18/2022
The Regional Operations Director tried to contact ************** on May 13th, May 16th, and again on May 17th. The Regional Operations Director was unable to leave a message for a return phone call to discuss ********** concern due to voicemail not being set up on ********** phone.
************** is welcome to contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m., if she would like to discuss her concern.
Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A guy named ***** from 1st Franklin Financial called me on Sunday May 1, 2022 from his personal cell phone. Which I have it saved in my phone. I do know loan company's are not to call off personal phones, and on a Sunday!Business response
05/16/2022
The Regional Operations Director spoke to Mr. ***** on May 12, 2022. The Regional Operations Director has spoken with the local office regarding telephone procedures.
We will honor Mr. ***** request to no longer contact him by phone; however, the law protects our right to contact him by mail. 1st Franklin Financial reserves the right to address any default in payment under the terms and conditions of his loan with us.
Initial Complaint
04/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
15 U.S. Code **** - (4) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.15 U.S. Code **** Section 604 A section 2: states a consumer reporting agency cannot furnish an account without my knowledge.Business response
04/19/2022
The Regional Operations Director spoke with **************** on 4/18/22 regarding her credit reporting concern. **************** requested a copy of her Loan Agreement and Sales Contract which were mailed to her on 4/18/22 to the address she requested.Initial Complaint
04/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On March 21, 2022, I took out a loan at this business for $7586.79 to purchase a car, which inclued the tag and taxes). On March 24, 2022, I informed the business that the car was a lemon and I had took the car back to Blessed Auto Sales. I asked ***** to cancel the loan being that I had taken the car back. She stated that she couldn't cancel the loan until she had the money. I contacted Blessed Auto Sales and asked him to return the money to 1st Franklin Financial and he stated that he needed the title before he could return the money. I called 1st Franklin back and told them that he needed the title back and ***** said that they did not have it, only to find out that they actually had it but held on to it to try to keep me in a loan that should have been canceled. They overcharged for the car tax and sent me a check for the overcharge but because they never canceled the loan, I still had to pay interest on the amount that they put on the paperwork. I gave Blessed Auto Sales $1500 out of my pocket and 1st Franklin Financial wrote him a check for $6900 on March 21, 2022. Blessed Auto Sales and I meet with ***** on April 11, 2022 due to her prolonging giving him the title back. I asked Blessed Auto Sales for the $1500 I payed him but ***** told him that my loan payout was $8,088.90 and told him to give her the entire $8400. She gave $311 back but stills owe $1189 because the $1500 was my money and had nothing to with the loan. Even though numbers are wrong on the paperwork and she sent me a check (that I haven't cashed), the loan should have been redone based off of that alone. And with it being canceled, my payoff should have only been $6900. I would like a refund for $1189.Business response
04/13/2022
The Regional Operations Director spoke with Ms. ******* on 4/12/22 and explained the taxes and fees associated with her loan and was advised to call back if she has any other questions.
Ms. ******* paid off this loan on 4/12/22; no refund is due.
Customer response
04/15/2022
Complaint: 17015403
I am rejecting this response because:
the numbers on the loan are wrong. The loan should have been canceled/closed due to this factor alone; the taxes for the car was too much and even though I was given the difference, I was still charged interest for the wrong amount. And even if I had kept the car, I wouldve been paying interest on the wrong amount. They knew the car and tag was taken back within 3 days and could have closed the loan but ***** decided to keep the loan opened and have me do an early payoff. To me this was done, to keep from having to do more paperwork and to get money that they should not have received. My loan was originally $6900 plus taxes and tag, it came to and fees which brought it to $7586.
Sincerely,
*********************************Business response
04/21/2022
The Regional Operations Director spoke with Ms. ******* on 4/18/22 and again explained to her the taxes and fees associated with her loan. The Regional Operations Director advised her that she will need to contact the auto dealer and her local tag office regarding the **** tax and MVI fees. The Regional Operations Director also relayed to her that she could contact him again if she had any other questions. As of this date, no contact has been made since 4/18/22.Customer response
04/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
03/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1ST FRANKLIN 89080110****is reporting this fraudulent account to my credit reports. I would like them removed because they are holding me back from being approved for housing and affecting my financial life.Business response
03/23/2022
The Regional Operations Director tried to contact ***************** on March 21st and March 22nd, leaving messages for a return phone call to discuss his concern. An attempt was also made on March 23rd; however, his voicemail was full, and a message could not be left.
On March 21st, the local office mailed a package to ****************** that contains documentation needed by 1st Franklin Financial to investigate his claim of fraud.
****************** is welcome to contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m.,if he would like to discuss his concerns.
Initial Complaint
03/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been making on time payments every month without a missed payment to this shark credit company, but this month they decided to reject my payment. They harassed me over the phone and made threats to repossess my possessions unless I pay additional fees and come in-person to pay. They have refused to take ACH payments and are not even accredited to take credit/debit card payments. It is ridiculous during a time of the pandemic to require people to travel and also appear in person. My bank has also taken action against their charges and blocked them as they are unaccredited.Business response
03/23/2022
The Regional Operations Director launched an investigation and found that the local office adhered to our Company policy as it pertains to collections. The local office explained to ************ the reason that they were unable to accept his check as a form of payment. The investigation also concluded that a repossession was never discussed by the local office.
If ************ would like to further discuss this issue, he is welcome to contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m.
Customer response
03/23/2022
Complaint: 16913692
I am rejecting this response because:
This response does not pertain to my issue. I never attempted to pay via check. This business was attempting to force in person contact during a pandemic. Their lack of responsibility and resolve speaks volumes to the type of business they are. They need to accept other methods of payment such as credit/debit card if they are going to restrict ach payment. I would also settle for having my account unrestricted.
Sincerely,
*** SaBusiness response
03/30/2022
The Regional Operations Director tried to contact ************ to on March 24th and March 28th leaving messages for a return call. A call was also made on March 29th; however, a message could not be left due the voicemail being full. The Regional Operations Director has attempted to speak with ************ regarding his concerns. As of this writing, the Regional Operations Director has not received a returned phone call.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
112 total complaints in the last 3 years.
47 complaints closed in the last 12 months.