Customer ReviewsforNalley Honda

Worst experience and horrible treatment during my car buying processing March 23, 2024, I wanted to buy Honda Accord 2024 EXL on getting there *** *** searched their lots and database but none available at that moment except 2024 EX, *** *** was able to convinced me to purchase to EX and they will have the interior changed to leather with additional cost $2999.00, He showed me one HONDA on display that the leather company did and it looks ok, so we reached an agreement and I made the full payment with the $2999.00 for the leather, couple of weeks later *** *** sent me the pictures of the leather work, It was a mess, inferior leather, a clear poor workmanship, nothing look like the one they showed me as a sample. *** sent the car back to the leather company for amendment, 2-3 weeks later I got a call to come over and inspect the car when I got there, ****** ******, sales person and ***** ****** General Sales Manager Inspected the car with me and we found more disaster damaged to some design trim on the doors and other places, I took all the pictures. This is where the whole issues became complicated, ***** ****** (General Sales Manager) promised me that he will handle everything and go after the leather company, so we were back to where we started and now agreed with ***** ****** sales manager to get another Honda accord 2024 EX, I never wanted EX but with this unforeseen issues I obliged and got EX of exactly the same one they sent to leather company. This is where the whole situation became complicated; they dont want to refund my $2999.00 for the leather, after several calls, going back and forth, they stopped picking my calls, I decided to go there couple of weeks ago to there I got there and met ***** ****** (General Sales Manager) He said that we should go talk to ***** ******** General manager, the first thing he said was that he will not refund me the $2999 that I should leave his office now. ***** has no respect for anyone, so rude and treacherous

I apologize for the misunderstanding but when we spoke I stated that the company who performed the work was going to refund us the money by the end of the month. We have received the refund from them and your check will be available on 10/4/2024.

They would have my business if the service department only answered their phone. After 20-years with them, I have to say goodbye.

We are truly sorry to read that you were not able to get someone to answer your call. Your patronage is very important to us, especially after 20 years. Please call me @ ***********, so that we can rectify the matter and improve our process.

I took my car to ***** on 12/29 for two issues, the **** and a creaking noise when I turned. I had been a previous customer with the location and my expectation was that the service would at least be done and done with integrity. I was told by my advisor that it would be completed on 1/3. By 1/3, I had not heard any information or a status. I called several times and was hung up on 4-5 times without even hearing a person's voice. I then called from another number and got the operator. The operator said someone would call me back. They didn't. I got a ride share there to find out a status and realized that even though the service professionals were not busy they were looking at the phone and mocking the amout of times people were calling to check on their car. This was disgraceful. They were acutually laughing outloud that people were calling as they were looking at the phone. A woman helped me with my car as my advisor had quit that weekend and she told me they hadn't even started on my car. I asked to get it so that I could take it to another place to have it serviced. They hadn't started but had the audacity to charge me ****** in labor. Not only is that fraudulent, at least have the integrity to charge me for an inspection and not work that you hadn't even done. What a shameful thing to do to a longtime customer. I have my car at Gwinette **************** now and I will not be returning to Nalley. Beware because it seems that the service there has rapidly declined and in this and time that is dangerous, especially when it pertains to your car and service. I am so disappointed in the overall experience. I would rate is 0 stars if given the opportunity.

We apologize for the confusion surrounding the repair of your vehicle as well as the way that our staff handled your concerns. I have informed the service manager to refund to you your payment, in full. You are welcome to contact me directly if you would like; ************

This was the worst car buying experience of my life. Simply put this location couldn't possibly employ anyone with competence. Every step of the way, every problem *** encountered with this team I have been left to my own devices to solve. Purchasing my car has been h*** down to the most irrelevant parts.

******, please contact me directly because I would like to address any and all of your concerns.

I took my my car in for service because it would not start. They diagnosed that it needed a starter after I told them I had it replaced 1 year agi told them to go ahead and repair it it costed 729 the tech called and said they put it on but my vehicle still wont start he came and said I need a transmission sensor ******************************************************************************************************* it I said go ahead and fix it They called and said my car was ready go to the dealership vehicle not repaired I was really upset I told them they better find the problem and fix 2 days later a call from them saying my vehicle needs a transmission for **** I said dont fix anything else on my car I set up a tow to have it taken to another shop But I had to pay them **** before they released my vehicle did not put my old parts in the car nor did they give an itemized receipt They wont answer my email nor return my calls Giving Nalley Honda of Union City Ga a zero is to good Beware do not do business with them unless you just want to give money away

We certainly are sorry that you feel that way and we apologize for the confusion. Our Service Manager has attempted to reach you so that he could address your concerns and to go over *********** order. This was the first time that your vehicle had been at our dealership's service department and unfortunately whoever performed the work, before we received the vehicle, had burned up your starter. Once we repaired that and the technician performed the rest of the diagnosis it was determined that your vehicle needed a sensor for the transmission. After replacing the sensor the transmission continued to burn that sensor out due to a internal grounding that should not happen. The tech repaired those items (at no cost to you) and then once repaired it was determined that the transmission had a hard shift and a loud noise and that is when we recommended a transmission. Our Shop *******, who is our most senior technician, is the one who did the repair and the diagnosis. Please let us know a good time to reach you and we would be glad to address all of your concerns.

If I could give Nalley Honda of Union City a ZERO score I definitely would! I have dealt with many Auto Dealer and purchase many vehicles in my 66 years of life and Nalley Honda is the most worst awful and unethical Auto Dealer Ship I have ever dealt with. As stated in other customers complaints/review you cannot trust the Managers/Salesmen either. My bad experience with Nalley Honda of Union City was with the purchase of a vehicle that was sold with a malfunction engine that blew shortly after purchasing the vehicle, and a bad headliner etc. I spoke with the to the general manager to try and solve the problem. The general manager stated for me to get the headliner repaired and they would reimburse me once I provide the receipt, but this did not happen. After going back and forth and during one of my visit back to the dealership to discuss the issue, the salesman who sold me the car told me we can take this outside, as if it he wanted to cause an altercation about the conversation on the issue and during all this the sales managers was present during the entire conversation and did not even intervene not once. Although I did not go outside per the salesman request, later I decide to do a group demonstration on Nalley Honda in Union City. During the demonstration someone from Nalley Honda called the police and Nalley Honda was told by the law enforcers that there was nothing they could do as long as we were not on their property. After doing the group demonstration on a Saturday, on Monday 02/06/2023 I received a call from the Sale Manager, (the same manager present when his salesman told me lets take the conversation outside) he ask me what can they do to make the issue right, I responded take the car back and issue my money back. The sales manager told me to give him 2 days and he will get back with me, today is Sunday 02/12/2023 and I have not heard from the sales manager. I guess this was just another untruthful response from the Sales Manager/Nalley Honda.

****, we are quite surprised to see your review. Due to your personal relationship with our salesperson, we went above and beyond for you on the vehicle that you purchased. We initially invested almost $5,000 in the vehicle to ensure its reliability and dependability; ************** even drove the vehicle home, himself. You came back in five months later stating that the vehicle was hard to start and was losing oil pressure; we had the vehicle diagnosed and performed testing of all systems within Honda specs and it was determined that due to a maintenance issue created by the place that performed an oil change the vtc actuator was not getting proper pressure which can cause intermittent starting issues and the rattling of the valve train. We performed an oil change to proper levels and an oil consumption test was done. That was over $300 additional work that we did at no cost to you, which we were not obligated to do. You did say that you wanted to have the headliner repaired and I told you that if you decided to do that to bring me the receipt and I would reimburse you. We did not hear anything from you about any other concerns or issues until you showed up two weeks ago with your demonstration. The police were called because you and your demonstrators were telling our guest to not do business with us and were constantly walking, back and forth, across our entrance. Please free to reach out to me, *************************, ************