ComplaintsforFrometa Used Car Sales and Mechanic Shop
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I brought a used tire from this company for 50 dollars on 12/28/2022 around about 3pm. I drove from Valdosta to Arcadia Fl a 4 hour drive. I stopped twice because I felt my car shaking as if my tire was going flat so I checked the tire and put air in it because my low tire pressure light came on luckily I made it home. On 12/29/2022 the next morning at 8:30a I go to leave my house and the tire was flat. I checked the tire there was no nails or holes etc. I called the consumer to see what options I had and he told me that he wasn’t going to do anything for me because I wasn’t in Georgia anymore. I offered to send him photos and videos proving that there were no nails in the tire he told me oh well not his problem and to report him to the bbb and that no one is going to do anything to help me. So now I’m doing just that hoping I get helpBusiness response
02/01/2023
***** ***** ******* ************************** ***** ******** ******* *** **** **** ** *** **** ******* *********************** ******** ******* **** *** ***** ******** ** ********
Thank you for contacting us , first , used tires doesn't have warranty , she drive for 4 hours , how i know that the tire doesn't hit something on the road?, she contact me next day and she doesn't tell me that she have to put air on tire on the road, she just told me the next day that when she wake up the tire was flat, i was trying to be nice, i told her her that i can give other tire to her . She told me she is 4 hours away and i told her the only thing i can do it is she send someone to get another tire i will give one ,but i was trying to be nice because my client satisfaction is very important to me , and she start screaming on the phone she was very rude on me. i hope that this clarify this , if you need more information feel free to contact me **********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.