Business ProfileforVolkswagen Of Warner Robins

Made an appointment online for my 60k mile service and received a confirmation for the appointment for that service. I arrive for my appointment and discuss what was going to be done and I also stated to them to look at another concern I was having. Two hours later I get a Tex stating my vehicle was ready. I arrive to the dealership and get my invoice to pay for service. I reviewed the invoice and the work was not conducted as expected in accordance with my request. They only did a basic oil change and I asked why and the advisor Joshua could not tell me why it wasn’t done. He stated going over prices of the certain things in the 60k mile service. He wanted to keep my vehicle and I said no it’s late in the day and I need my vehicle, It should have been done as scheduled. I am already in the system and he didn’t offer my military discount as well. I told him that VW is falling off big time. He gave me his card and he told me to call him directly. I paid for the service and walked to my car. I get in and the same old service sticker was still in the window. Now I’m pissed, I get out and told him to come take a look at this. He came over and he went to get the manager. While he was doing that I lifted the hood to see if the actual service was done and you should not have to do that as a customer. The manage comes out and apologized and he said he is trying to change the culture. I asked why my 60k service was not done? He said his foreman did your oil change which still didn’t answer my question. He said that he is going to review the 60k mile service and can me back with a discount price for that service. I called Joshua back left a detailed message to tell his manager to give me a call back and I have not heard back yet. I don’t think am going back there. I lost all trust in that dealership. I also contacted VW corporate since I’m a longtime customer’93 ‘01-present. My 60k service should be done on the house since they are so unorganized.

Our Service Manager is reaching out to the customer directly in regard to the concerns mentioned.