ComplaintsforWarner Robins Chrysler Jeep Dodge

• Initial Complaint

  09/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a ******* in January 2024…. I was told I needed 6k down they told me I could do 4k. For some reason the 4k was never applied as my down payment. I want my 4k back in check form. The money was never applied to ally bank.

  Business response

  10/01/2024

  All money was applied to Ms. *********'s deal.  I've uploaded a few documents reflecting all the down payment.  Please review and let me know if you need any more information.   Christian S****** ************

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a used truck back in February of 2024. I was informed that there was a bad ABS module and the part would be ordered and replaced. Now it is currently June 2024 and I keep being told the part has been an engineering review for over a year and half which they knew and never told me. I have no traction control or ABS in my truck which is a safety issue. Had zi know about this I would not have bought the truck. When I talked to the dealership they told me my only options are to either wait if and when this part will ever be available or trade the truck I just bought in and get a new vehicle which requires me to put more money down and get a bigger monthly payment. This is unacceptable.

  Business response

  07/10/2024

  I tried reaching customer on his number listed on the complaint. Left him with my cell number so he can reach out.  Followed with my parts and service department regarding his part.  We order this part in February when he purchased this vehicle.  The manufacturer has this part on hold for engineering review.  Currently we are waiting on a ETA from **********.

  Business response

  07/16/2024

  Made several attempts to reach out to customer.  The last one was today at 10:22 a.m.  Waiting on response.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2023 *** ******* from dealership while home for Thanksgiving. I was recommended Five Star so I went. I was told about this vehicle, so I wanted a test drive. My salesman Mr. Jones explained to me that one of the salesmen was taking the vehicle to their repair shop and when he backed up the front bumper hit the pavement, where the pavement met the dirt and cracked the front bumper. I test drove the vehicle and decided it was the I liked it. The salesman explained to me the bumper would be fixed; however, it was the holiday and I was leaving in a few days. They kept the vehicle to fix, but again I was leaving after Thanksgiving, and had enough time only to give the vehicle an oil change. I came back to pick up the car and was given signed paperwork for an I.O.U. to replace the bumper. When I got back to *** I was to send a phone number and address of where I wanted the car to be fixed and where to send the bumper. I forwarded the info the following week. I then started working with Mr Wells who was my POC for the bumper and repairs, the part was not shipped to the *** dealership until March, due to “Covid and the backlog”. My car was dropped off on 4/1/23, the next day Mr. Matthew @ the dealership *** dealership , needed to know who was going to pay for the repairs before they took the car apart. I gave the name and number of my contact. Mr. Wells did not return his the call or email. I called Mr. Wells, who stated they had a lot going on. He called Mr. Matthew back where they discussed payment. Mr. Matthew then moved foreword with the repairs, just to find out the bumper is the wrong bumper and there are more damages underneath. Mr. Matthew then sent an email and called Mr Wells, letting him know he can get one. He was able to speak with Mr. Wells on 4/6/23 who said he would get back with him on 4/8/23. It’s 4/13/23 no answer. I have emailed and called Mr. Wells, as well as, call and leave messages with the GM. Again no call back or answers. I’m disgusted

  Business response

  04/15/2024

  Customer came to the dealership on Friday to pick up a check for $****. The customer is happy with the outcome.  There's nothing else to do with this case. All parties are happy. I uploaded a copy of the check and it has been cashed by the customer. Thank you.

  Customer response

  04/24/2024

  I have spoken with Salinas, as well as received an email, notifying me of payment for the repairs to my truck. The mechanic here in *** has also notified me of the start of repairs. I appreciate everyone for their patience and assistance.

  Business response

  05/01/2024

  We have paid for the work to be completed.  Spoke to customer and she's happy.  I have sent over a copy of the receipt.  Please call me if you have any questions 912-503-4115

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchase price: **** **** **** *** *** Paid: ****** down on vehicle in search of a dependable vehicle, Five Star promised that this was a very well kept used vehicle, a great truck , and promised that I would be very satisfied with the vehicle. The nature of the dispute is that it is NOT a great truck and I have been totally dissatisfied and feel that I'm being taken advantage of . I had this vehicle a little over a 15 hours when I made the first contact about the truck then have returned to the dealership at least 10 times already with complaints. First the car stalled and the next maintenance trip was because of engine lights and the wheels which was damaged wheel bearing from the drivers side of the car . Their resolution was the truck is tune and the hub bearing, respectively. The later in which the dealership is refusing to pay which is $******** in repairs I've made attempts to reach out to the dealer but with little success. At this point, I do not feel this business is upholding their promise and I feel this truck was a 'lemon' when it left the lot and therefore would prefer an exchange or full refund of my down payment. There was no ****** report shown until after the agreement was signed. Your prompt attention to this matter will be greatly appreciated. not only that, but they tried me to use the Warrnty that I purchased the warranty file as a claim but the Warrnty representative said the claim is denied because the truck has prior problems that was not created by me .

  Business response

  04/09/2024

  We are in contact with this customer regarding the complaint. The complaint has been addressed, the customer ended up going to our **** store and paying the entire shop bill.  On this customer's deal, he was under the impression of being tax exempt, after checking with the state he is not tax exempt therefore he is responsible for the tax difference owed to us. We do plan to compromise with the customer and reach out this afternoon regarding how we can help make this right for each party. 

  Thank You.

  Business response

  04/16/2024

  Customer came in on Friday and picked up a check for $****.00.  This was to help with some of the expenses of fixing the vehicle. He is happy with the results.  If you have any questions please call me at ************

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Vehicle dropped ****23 for estimate. Kept getting told over and over to give them a week. Was laughed at when asked for loaner vehicle. Was given a price of $2500 plus tax for repairs and told another week. Called manger ****23. Was told the loaners were out but should be able to get one the following Saturday. Manager apologized for lack of communication and was told would bring price down. Called back to see if there were any loaners. Tech gave bad attitude. Told him the manager told me to call and ask. Tech said to take it up with the manager and they don’t have loaners. I just got a rental. Picked up vehicle ****/23. Price is $2444.68. $1200 parts $1200 labor. I contested the price of parts as PCM for 2009 ***** ********** is $530 at the most and the dealer bought it used. The tech smiled and said he doesn’t price parts after telling me he took $100 off the price. They were not willing to adjust. I just reviewed my dash cam as well and they didn’t even take my car to get looked at until after they upped the price for the “electric diagnostic” and found the issue in 5 days. So why did they have my car for almost 2 months?

  Business response

  07/17/2023

  After speaking with Mr. ******** and discussing his overall service experience, we came to an agreement on a partial refund on the purchase of the PCM. Our cost + 20% markup comes to $677.98. I will be refunding Mr. ******** the difference of the purchase price and the agreed upon revised price which brings the refund amount to $522.02. After this mornings phone call with Mr. ********, we have agreed to this remedy along with ensuring that the service advisors provide the excellent level of service that's expected when visiting a Five Star dealership. 

  Customer response

  07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  07/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a call from Five Star Dodge in Warner Robins that they had received the parts to replace the door panels on my Dodge *******, so I scheduled an appointment to bring my car in to be serviced. Monday, **** **, I dropped off my car on the appointment day and I was advised at that time that there were 12 cars ahead of me and they wouldn't be able to service my car that day. I inquired with the service advisor that if I rescheduled to the next week, would they be able to get my car serviced in the same day and I was assured that it would. I rescheduled for Wednesday, **** ** at 8:00 am. I arrived for my appointment time early, was greeted by a service tech and was again assured that my car would be done by the end of the business day and they would give me a call if it was going to take longer than 24 hours. My car was taken to a side parking lot where it sat for the remainder of the day. I had not received a call from the dealership by 5:00 pm so I called to get a status report and that is when I was told that my car hadn't been touched, was still sitting in the service lot and that my file had not even been taken to the service desk because there was some confusion and that when you schedule an appointment with them that it's not really an "appointment" and that it won't be seen that same day. I later called back and requested to speak with the service manager and after being put on hold for 15 minutes, the service advisor told me he just saw him walk out the door. The following morning, I went to the dealership to speak to the service manager, Mike Heard, directly and ask why my vehicle was sitting on the lot for 24 hours without being looked at or touched. He advised me that they're 12 cars behind and he can't guarantee that my car will be done today even though they are fully staffed. He quoted they complete 15-30 cars daily but they had time to have an appraiser call to try to get me to sell the car.

  Business response

  08/11/2022

  Business Response /* (1000, 5, 2022/08/02) */ After customer came in and spoke with service manager about his concerns on getting his vehicle repaired, Mike heard then got with the proper technician. The vehicle was then written up and the tech preformed the repairs and the customer reached his vehicle back the same day. Consumer Response /* (2000, 7, 2022/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  05/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Salesmen complete their own surveys with a 10 & have u sign.I was shopping around after someone ran into me, totally my car. Salesman comes out and we discuss a Jeep **************.I tell him I really want white.He says oh we have trouble getting them in blah blah.Very pushy. However,after a wreck,you need a car unexpectedly.Gives me a paper with over $10,000 added fees from sticker price.Says you can only turn down $4,000 warranty everything else stays.Tells me he will accept my trade and payoff but I must also put down $1,000.I agree then he says he must go someone else will finish the deal.New guy is super nice but knows nothing about the deal & only has me sign a review and wait for financing.I say I don't want nitrogen tires, odometer reading is wrong, I'm told it's ok. I see some of my trade was added on to new car finance-we did not agree on that. I ask who was it financed thru and when is first payment.Told to call back in a couple of days.Two days later at work a bank calls me saying they have my lien,I say u aren't on my paperwork,I do not agree until I can check w/ dealer.Salesman is texting me daily to bring in more income statements, stating "we can't pay off ur trade until u bring these in."I tell them I'm not happy and wish to return the car.According to the bank the dealership called them & said they spoke w/ me& cleared it to submit payment, which is a huge lie.** says we have spoken,I say no.He then says this is the 1st I've heard about this.He refuses to take car back stating my trade has been sold,but remember they said the deal wasn't complete and this is the 1st he's heard, but u know about my trade?Not once does he ask my name until I say lawyer.*** says trade isn't paid off.Called other **s & they say they want happy customers & good business.Bank said they will cancel contract if dealership refunded paymt.This manager flat told me he had a signed contract & would not be willing to work w/me.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/05/04) */ Good Evening, We are disappointed in the feedback from Mrs *******. The vehicle was purchased on **********, 2022. We didn't get any feedback from the client until ********** that she wanted to return the car. We do offer a 3 day exchange policy. The client received a $2100 discount from the MSRP which in the current environment is very good. The inventory concerns are real as most dealers don't have a lot of selection. I'm not sure about the color choice but based on the finalization of the deal, black must have been ok with the client. The additional products were optional and can be canceled at the clients request. We are sorry the client feels this way about the purchase and hope there is some resolve. Unfortunately, we are not backing the deal out one week later. Thank you, Consumer Response /* (3000, 7, 2022/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Don ******* the salesman was very aware of this customer's unhappiness with the deal, as it was expressed EVERYDAY after. NO ONE ONCE MENTIONED A 3 day return. The very next day there was a white **** and I informed Mr. ******* that I wasn't happy with my deal and wanted it changed while I was there with my trade in. I was contacted for an exact week daily telling me my deal had not been completed for needed paperwork. But when I file a complaint, this comes out. I promise you this is a shady business and they were aware and did nothing for me.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *********************************** Purchase price: 21, 000 Paid: 1,000 down on vehicle As a single woman in search of a dependable vehicle, Five Star promised that this was a very well kept used vehicle, a great car, and promised that I would be very satisfied with the vehicle. The nature of the dispute is that it is NOT a great car and I have been totally dissatisfied and feel that I'm being taken advantage of because I am a woman. I had this vehicle a little over a month and have returned to the dealership at least two times already with complaints. First the car stalled and the next maintenance trip was because of horrible noise from the drivers side of the car . Their resolution was a battery and the hub bearing, respectively. The later in which the dealership is refusing to pay which is $450. I've made attempts to reach out to the GM but with little success. At this point, I do not feel this business is upholding their promise and I feel this car was a 'lemon' when it left the lot and therefore would prefer an exchange or full refund of my down payment. There was no ****** report shown until after the agreement was signed. Your prompt attention to this matter will be greatly appreciated.

  Business response

  08/19/2022

  Business Response /* (1000, 5, 2022/02/11) */ After our GM spoke with the customer, we came to the discussion to have the customer come back in to go over her issues. We have a couple of different options for the customer to look into and possible swap into. Customer agreed to this and coming back in to meet with ******************* Consumer Response /* (3000, 7, 2022/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not yet have a vehicle. I was told that they were going to try to find me a vehicle that's comparable to what I have now as far as the year, the low miles, features, etc. and I still don't have another car. This was Saturday **** when I was told that they were going to try and find me another car. Today***** I still do not have another car. Business Response /* (4000, 9, 2022/02/22) */ We have given the customer different options on how we can work together to fix their issues. We have offered to pay and fix the vehicle as well as spent ************* with the customer to show different options to swap. Sales professional and the GM have spent 12 hours with the customer between the two Saturdays and gone over a dozen options to swap out of but the customer is still not satisfied. As our final effort, we would like you to reach out to the customer and see if they would like us to fix the vehicle as previously offered. Consumer Response /* (3000, 11, 2022/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spent the past 5 Saturdays at this business. The 1st 3 in which was a complaint about the vehicle that I am in now and the last times were for them to offer me a better vehicle that is comparable to the one that I have now. All this dealership has offered me to replace the one that I am in now are vehicles of lesser value than the one that I am in now. I am not going to pay the same price for a vehicle that is of lesser value than the one I have now. I don't believe that the dealership is really trying to find me a car that is comparable to the one I have now. I am not interested in the dealership repairing a vehicle for me. I would like a better car. If the dealership can not find me a car that is comparable to the one that I have and not less than the one I have, then I would like for the dealership to refund my 1,000 dollars and take this car back.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩