ComplaintsforBlue Dream Pool Spa, Inc.

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a inground fiberglass pool, with a contract price at $59,545.00. To date I have paid Blue Dream Pools $74,895.00. The installation of the pool and related systems and products were so defective that the pool must now be removed from the ground and new pool installed in its place. Incredibly Blue Dream installed a pool so unlevel with water heavily displaced at one end. Similarly, the concrete patio is so defective that it too must be replaced. To correct Blue Dreams installation is to the tune of over $79,000.00.Photo's available if needed.

  Business response

  05/25/2023

  ************************ Co-Owner Blue Dream Pool Spa Inc.
  ********************************************
  ********** **, 30188
  *******************************
  Phone: ************ / *************
  
  
  May 25th, 2023
  Ms. ******************** **************************************************************** 30144

  Re: Response to Legal Complaint Regarding Pool Installation and Concrete ******************************************* acknowledge receipt of your legal letter dated May 8th, 2023, in which you raise concerns about the installation of the pool and defects in the concrete pad. We are surprised to receive such communication, as this is the first time we have been made aware of these issues. We take your concerns seriously and are committed to addressing them in a prompt and professional manner. Please consider this letter as our official response to your complaint.
  

  We regret any inconvenience or dissatisfaction you may have experienced. Our company places great importance on customer satisfaction, and we strive to deliver high-quality services. 
  

  To better understand your concerns and provide a comprehensive response, we kindly request additional information and details regarding the alleged pool installation issues and concrete pad defects. Specifically, we would appreciate:
  

  A detailed description of the specific problems you have encountered with the pool installation, including dates, observations, and any relevant supporting documentation or evidence.
  

  An explanation of the concrete pad defects you have identified, along with any corresponding photographs, if available.
  Once we have received this information, we will promptly investigate the matter internally to gain a clear understanding of the situation and identify the appropriate course of action.
  

  We want to assure you that customer satisfaction is of utmost importance to us, and we are committed to finding a resolution that meets your expectations. We value your business and the opportunity to address your concerns.
  Please provide the requested information at your earliest convenience, either by responding to this letter or by contacting our designated representative at ******************************* or ************ / ************. We will acknowledge the receipt of your response and initiate the necessary actions to address the issues you have raised.
  

  Also, well like to remind Ms. ******* that she never completed the payment installments agreed.
  

  Thank you for bringing these matters to our attention. We genuinely appreciate your cooperation and patience as we work towards resolving this situation. We remain dedicated to providing a positive outcome for all parties involved.

  
  Sincerely,
  ************************ Co-Owner Blue Dream Pools Inc.

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