ComplaintsforOnePoint Technologies, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They stole ****** from me! I dont know them, they used 3 accounts to come at meInitial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I contacted the company about 6 weeks ago regarding the unusually high **** and they told me that they would investigate and reach back to me, but still haven't heard anything. The statement date was 04/01/2022, and the service period is from 2/26/2022 to 03/25/2022 I was out of the country during the entire service period, yet my **** is higher than the previous month which 3 people in the house for the entire month. I would like to get the **** adjustment. Account number is ************Initial Complaint
03/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am ********************************* and submitting this complaint myself and there is no third party involved.I, *********************************, consumer, natural person and original creditor Of my social security credit card is being damaged by *************. for making me pay for a **** that is already paid for by ***************** due to 18 USC 8. I tried to send them back the negotiable instrument ( accepted for value / **** of exchange) they sent me on the 24 of February 2022 in which was delivered on the 26 of February 2022.The registered mail number is: RE014456722US. In saying so I called multiple times and gave them the registered mail number to locate the mail item in which they didnt until today the 3 of March 2022. In doing so have caused me a lot of stress and they said they werent able to take this off my statement until a supervisor checked over on it (they said it will take 3-5 days to do) which caused me a damage of $337.95 because I was forced to pay it or my rent couldnt be paid and now *************. is in violation of 2010 Georgia Code TITLE 11 - COMMERCIAL CODE, ARTICLE 3 - NEGOTIABLE INSTRUMENTS,PART 6 - DISCHARGE AND PAYMENT 11-3-603 - Tender of payment. In saying so is blocking me from paying rent until I paid for it but how could I pay for something that is already paid for!They are also in violation of 2010 Georgia CodeTITLE 11 - COMMERCIAL CODE, ARTICLE 3 - NEGOTIABLE INSTRUMENTS,PART 1 - GENERAL PROVISIONS AND DEFINITIONS 11-3-104 - Negotiable instrument.Business response
03/04/2022
OnePoint is a third party billing company. Being a 3rd party to the mater removing unpaid balance from an account is not to our discretion. We have forwarded all documentation provided to property management of the community in which ********************** lives. It is to their discretion if balance is removed from the account. To expedite process I request documentation to substantiate this statement "already paid for by *****************." We would also like to site inconsistencies in this complaint. ********************** states "I am ********************************* and submitting this complaint myself and there is no third party involved." yet the forename on the account is not the same. Please clarify.Customer response
03/04/2022
Complaint: 16832589
I am rejecting this response because: I clearly stated there is no third party involved because no one made me do this but the unfair business *************. is doing and violating these codes listed in the original complaint. Shown above is the negotiable instrument I sent on the 24 of February 2022 in which forced me to pay again one because my account was blocked
from paying rent due to them not taking my legal tender as payment . I called them on the first and the third to get them to get the mail in which they didnt until the third and then stated I needed to wait 3-5 days for a supervisor to handle this matter . In which if i did would of made me have to pay another fee to my rent sinc eit was blocked because they didnt know how to handle this matter .
Sincerely,
*********************************Business response
03/07/2022
We are a 3rd party billing company with no discretion in the matter. The documentation forwarded was given to the property who rejected it as a legitimate form of payment. Therefore, OnePoint will not accept as such. We are considering this matter and all appropriate due diligence complete. ********************** should rout his inquiry appropriately going forward.Initial Complaint
03/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid my water **** to Onepoint Technology of $71.25 plus tax which was $75.20 on January 18th 2022, I called in late January after getting a late notice from my building complex, so I paid it again to avoid my water being turned off.. The next morning I called to find out what happened to my payment, I was told it was returned to my bank on January 19th called my bank I was advised it never was returned.. Called Onepoint back I was told to email the billing department so they can investigate this happened in January I was told my payment will go over to ************* my complex and they have not received a payment yet It is now March 2022 and I have not received my payment back, I called several times was told someone will call you back, never heard from anyone. Today I called both my complex and Onepoint and still have not resolved the issue.. I received a email telling me to send in proof that my payment went through.. please can I get some help I dont know what else to do I also escalated this issue to a supervisor per ******* who answered the phone and told me there was no corporate officeBusiness response
03/07/2022
Good day, thank you for bringing this situation to my attention.
Miss ***************** recently switched to a billing protocol where we no longer accept payment. Her payment posted to the account while we were in process of this transition. As a normal part of this process all monies on accounts are transferred to the leasing authority's ledgers. Unfortunately, this payment literally posted to the account while the transition process was executing. This is the cause of the confusion and erroneous information given by customer service team. Upon researching and confirming ***************** did not receive the refund I executed the refund today. It will show on her side within 1 or 2 days.
Initial Complaint
02/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My water **** is incorrect. I have taken pictures and shown proof and have not had any adjustments to my ****. I have communicated with management and no solutions. This has been going on for 5 months, however I only have 3 months of proofs. I have attached images below.Business response
02/04/2022
February 4,2022
Better Business Bureau of Metropolitan Atlanta
503 ********* #***
*******, ** 30349
RE: BBB Complaint 43339826-D8328 *********************
Thank you for reporting this complaint to us. OnePoint is a sub-metering and billing company contracted by the owners of apartment communities to **** residents their portion of the water used at the property. The metering system is not ours. Nor do we collect any monies. I have confirmed the billing was in fact generated correctly based on the reads from the propertys metering system. I also found the property did in fact reach out to us and request we calculate credits at their discretion. I reached out to property management, advised of his inquiry and requested details. However, because we do not collect money, only create and deliver bills. ******************* is the appropriate course of resolution.
As a 3rd party responsible for reading the meters and generating bills we must do our best with systems that are not ours. When issues occur, we communicate and resolve things through appropriate channels to the best of our ability. We have been in business for 2 decades;our practice is rooted firmly in transparency and integrity. To that end we welcome direct inquiry at ************ or ********************************************** . Our goal is complete customer satisfaction. We appreciate Angelys patience and understanding in this process.
Regards,
*************************
OnePoint Technologies
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.