ComplaintsforAutomotive Car Care Center of Hawaii

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Took my **** ****** echo in because the air conditioning was blowing warm air. They did it just needed Freon and charged me $365.90. 3 days later it stopped blowing cold air again so I took it back. They broke a piece that held the pipes together and all the ***** came out. They said they had to order that part. 2 weeks later with no air and they still haven't got back to. This is Hawaii and it's hot!! Also when they called me after I took it back the owner Stated "what did you people do to the car? Did somebody mess with?" I stated I brought it to you to get fixed. That statement was unprofessional, rude and racist.

  Business response

  04/20/2023

   3/11/23 complain about AC is not cooling properly. We diagnose AC system, added R134A *****,  

  1lb. and Dye to the system. Also found her **** ****** ECHO hood latch sticking due to dried -out grease, we cleaned and re-lubed hood latch.for a total of $365.90.

  A couple  days later, she came back and said: AC is not working again. We found "suction line connector plastic broken." couldn't find the part. Had to "Special" order through Servco.

  It took a long time for it to arrive. But she came a few days before the part arrive and took the "broken line connector" with her. We had no idea how 

  SUCTION LINE CONNECTOR PLASTIC BROKE?. it WAS NOT PART OF RECHARGING SYSTEM.

  *****

   

   

   

  Customer response

  04/20/2023

   
  Complaint: 19907501
  
  I am rejecting this response because: They told me they couldn't get the part due to having to pay enormous shipping costs. The part was not broke when they added the Freon. I found the part available at Auto Zone, ******** and Servco. All said available within 3-5 business days. 2 1/2 weeks later with no communications from them about the part. I will buy the part if they replace the Freon and dye I already paid for.
  
  Sincerely,
  
  ***************************

  Business response

  04/25/2023

  Hi to BBB and ****************************:

  Please tell customer **************************** to come to our shop and we will credit her **** card of $365.90 and pay for the part that she said we "Broke". But we will not repair this particular vehicle from now on.

  Thank you.

  *****

  Business response

  05/09/2023

  Hi BBB, 
  FYI, *************************** came by our shop on 5/5/23 and we refunded her $365.90. The total amount that she paid us on 3/11/23. 
  Case is closed? Thanks
  *****
  

  
  

  Customer response

  05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

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