Customer ReviewsforHawaii Drain Pros

Unreliable, dishonest, and the absolute worst experience I have ever had with a company. The technician rescheduled and canceled on me several times. The company charged me for cheap PVC drain pipes and a faucet that was well over 10X the price - they can justify that it is for the installation and service but that was even subpar because they had to come out several times to fix it, and it was never fixed. I ended up going with another company to fix what they couldn't. I am not sure how they have so many 5 star yelp and ****** reviews, it makes no sense. Do yourself a favor and DO NOT go with this company for your plumbing/drain needs.

I had the Estimator come out to replace rusted brackets on my copper line, he gave me an estimate and I agreed, He asked for a deposit of $250 to start and schedule job, Job cost me $1200 total, $950 due balance.******* arrived, he said I don't have a pressure Regulator, to regulate pressure coming into my house, he gave me an estimate of $1400 total of the 1st estimate which was $1200, Regulator, copper pipes, new brackets and fittings. I asked him do I get an invoice, he said its sent to my email, 1st estimate and new 2nd estimate, which I never received any of it. I signed, to complete the job. He did a very nice job, he told me to write the balance of $950 so he can close out the first job estimate, and write him a check of $1400 for the new second estimate, I told him you are charging me 2 times? $1200 and $1400, He called the office, they said they will review the 2 estimates and cost of both estimates. and deposit my $250 deposit, and my $1400, total $1650. They also deposited my $950 check from the 1st estimate. I got no return calls from Keone and ******.I called again on 12/07/2022. They are all on a flight to the mainland, won't be back for another week or 2. I am over charged $950. I am retired and on a fixed income. How Dare the office of Drain ************** take advantage of Local Senior Citizens!! (were is my Refund Please?)

Very poorly ran company false advertising there website has the BBB accreditation but the BBB show's no accreditation with this company. It took 3 attempts to get our plumbing fixed. Don't call this company. Even there invoices aren't right you can't tell how much cost there is no brake down for parts and services

My wife called out Hawaii Drain Pros to dispatch a plumber to address a clogged toilet. We paid the technician to remove toilet to dislodge obstruction. After using auger to snake drain, technician told us clog was the result of toilet and pipes being old, and he refused to remove toilet. After technician left, we called Hawaii Drain Pros to have them send another technician to do job properly, since we'd paid them and drain was still clogged. The second technician dispatched claimed there was nothing to be done, as the toilet and pipes were old and *****. We called another plumbing company who came out, took off toilet, and removed a small piece of debris, taking him less than five minutes of work. DO NOT USE HAWAII DRAIN PROS, unless you want to pay double for a job they'll refuse to do. This is why I'm assuming they're so protective of their owners identity, knowing they'd lose many law suits in small claims court if more transparent.