ComplaintsforCoastal Medical Supply

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Ever couple of months this company sends me a bill for an item I did not order or receive. When I call to dispute the charge, they say they will delete the charge and I do not owe them anything.The latest bill was for an item sent to me 04/06/2022 (invoice number *******) for the amount of $41.94. S. dreamwear full cushion, RP.My account number is ***** Patient Name *********************.I would like Coastal Medical Supply to stop sending me false bills. Also a letter that states I owe them nothing.

  Customer response

  01/17/2024

  COASTAL MEDICAL SUPPLY

  ************************************************ 1158

  ********, ****** 9681

  ** OCT. 2023, I WAS SENT A BILL FOR $3.89 (INVOICE # ******).  I CALLED COASTAL AND CONTESTED THE ***** THE AGREED THAT I SHOULD NOT HAVE BEEN SENT THE *****  COASTAL SAID THE DELETED THE CHARGE AND THAT I HAD A ZERO BALANCE (10/5/2023).  COASTAL SENT ME A BILL FOR A S DREAMWEAR FUILL CUSHION ,RP $41.94. (INVOICE  515024)  THE DATE ON THIS ITEM WAS 4/06/2022. I DON'T UNDERSTAND WHY I WAS BILLED FOR AN ITEM PURCHASED IN 2022, WHEN ON 10/5/2023, I WAS TOLD I HAD A ZERO BALANCE ON MY ACCOUNT.

   

  Customer response

  01/17/2024

  COMPLAINT ID ********

  COMPANY ADDDRESS (******)  COASTAL MEDICAL SUPPLY  560N. NIMITZ HIGHWAY #**** ******** ****** 96817

  ** OCT. 2023, I WAS SENT A BILL FOR $3.89 (INVOICE # ******). I CALLED COASTAL AND CONTESTED THE ***** THEY AGREED THAT I SHOULD NOT HAVE BEEN SENT THE ***** COASTAL SAID THEY DELETED THE CHARGE AND THAT I HAD A ZERO BALANCE. (10/5/2023). COASTAL SENT ME A BILL FOR A S DREAMWEAR FULL CUCHION RP/$41.94. (INVOICE 515024)  THE DATE ON THIS ITEM WAS 4/6/2022.  I DON'T UNDERSTAND WHY I WAS BILLED FOR AND ITEM PURCHASED IN 2022, WHEN ON 10/5//2023 I WAS TOLD I HAD A ZERO BALANCE ON MY ACCOUNT.

  Customer response

  01/28/2024

  ID ********

  I received another bill from Coastal for items I did not order or receive. invoice ****** for items supposedly sent 3/15/2023, for the amount of $52.84. After Coastal sent  me items I did not order, in 2022. I went to their store at **************************************** ****** and returned the unopened package. Coastal accepted the package and I was told I would not be charged. I also filled out and signed a form requesting that no more unordered items would be sent to me.   Couple of months later I was sent a bill for this same items. I went to Coastal disputing the bill and they told me the charge would be deleted. After this incident I decided never to order anything else from Coastal. This new bill does not include the charges of the previous bill of $41.94. I did not pay this bill, perhaps it was deleted by Coastal.

• Initial Complaint

  01/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I cancelled our accounts with this company about a year ago because of their deceptive business practices and harassing phone calls. They didnt ship an item yet they charged my insurance company. After numerous calls they finally shipped the product but charged my insurance again with a different reference code. Service was poor and then they tried to bill me for something I did not order. After cancelling they continue to want to send me cpap supplies. Im afraid they will send without my consent and bill me. Keep calling to cancel but they continue to insist that my accounts are still active. Need assistance in cancelling accounts for ******* and *************************

• Initial Complaint

  06/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  MISLEAD-Got this machine from coastal in FEB/23 along with a bunch off extra's they want you push on you to take home and they tell you it would be covered by insurance. I asked if i don't get used to sleeping with the machine can i return it. He said it would be no problem returning it, he is a "DOCTOR" and can write a prescription to CXL. A week later wanting to return machine the so called Doctor doesn't answer or return calls my calls. So finally they accepted the "machine only" back and said keep every thing else they cant use it in May . In the mean time i get a bill with a long list of items for $301.29. Pretty expensive for trying out the machine for 1 week. They will stall so you cant return it right away. Then you end up paying rental fees & all extra acc they wont accept back. They have shady billing practices. WARNING do not do business with this company.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Coastal Medical is where I get my CPAP supplies. I do not like how it worked. They called three times the previous month and I said I didnt want an order. They went ahead and sent it anyway. So I paid the invoice. The following month it happened again after receiving the product I called back to return it, but he said once I had it, I couldnt return it. This happened September 14, 2022. Since then they keep calling and asking for an invoice of $115.45. Which I did not give approval for the supplies. I am also on a budget and she didnt have to pay this invoice. There is no wiggle room for getting the invoice turned over by management or billing. If you look on yelp, theyve done this many times where they sent out supplies without getting approval from the customer. Most didnt need supplies, or triple setting supplies and charging for them. this is very bad business practice to force people to pay invoices or they said theyre going to turn them into collections. I dont want my credit score ruined because of this but I dont feel like I should pay.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On May 5th, ****, Coastal Medical Supply charged my bank card $256.09 without my knowledge or authorization. I received notification that my account was charged through a text message in the morning. When I called the billing department and talked to the billing manager he told me the accountant charged my card because my account was in collections. He told me that they are allowed to charge peoples bank accounts without them knowing or authorizing the payments. I have also been telling them, since *****, to not send *********** unless they get a verbal confirmation from me to do so and they still send ***********. This is what my past due charges are for, supplies that I did not authorize to be sent to me. I also rejected the last 3 shipments and they are charging me for that also. I just want to know how a company can take money from someone's bank account without ANY authorization or even telling the person that they are doing that.

• Initial Complaint

  03/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ** previously told this business to remove me from their list as I no longer needed CPAP supplies. They called in Dec 2022 asking if I needed supplies and I told them no and politely reminded them not to contact me anymore. They sent me a box of supplies anyway. I rejected the delivery and the post office returned it to CMS. CMS sent me a bill for shipping $7. I called their billing **** in January and told them this was a mistake because I did not order supplies. They refused to acknowledge their error and insisted I pay the shipping. I did not. Today they sent me a bill for $107.27 for the supplies that I did not accept or receive. I would be so grateful for BBB assistance with this matter. Ive attached a photo of the recent bill.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  UPDATE 10/17/2022:STOP CALLING ME. STOP CONTACTING ME. These people keep spamming me with calls. I do NOT want anything else from you people. The WORST customer service ever. Leave me alone already and NEVER send me anything again! I've told a couple of their workers, ******** and ****** to stop bothering me already as I've already moved onto another company's services. Prior to this, they would hardly ever answer the phone and send me supplies that I didn't need.UPDATE 12/29/2022:These people keep calling me after I asked them multiple times TO STOP calling me, contacting me. It has been over a year that I ended doing business with them due to their shady practices but they are STILL trying to contact me. On top of that, I received a RANDOM bill a few days ago that is due in a couple of weeks. This has come to a point where I feel harassed and being criminally taken advantage of by sending me a random bill when I haven't received anything/nor or want anything from them ever again. Please have this company finally confirm in writing that they will a. never contact me again/leave me alone, b. never send me supplies again, c. confirm that I have a ZERO owed balance on my account, d. delete my information from my system.

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I engaged coastal medical supply to perform a sleep study and recommend a **** machine to treat sleep apnea about 11 months ago. They performed that service adequately, recommended a ****, and got me set up. However, they auto-subscribed me to refill replacement parts for the **** to the tune of $75 or so a month and provide no means through human contact, phone line, email to unsubscribe from this unwanted service. To make matters worse, in the last two months I continue to receive bills after contacting them in multiple ways to tell them to cease this subscription, but I have not received any supplies for two months. They are now threatening to push my unpaid bills totaling $137.20 for supplies I did not receive nor never wanted into collections. Again, I have contacted them multiple times with no response . Im very frustrated and I think all people should avoid this company.

• Initial Complaint

  11/18/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I sent the email below to the company that spells out the issues. Essentially, this Medical Supply Company provided misinformation and told me insurance would cover my medical supplies. They then billed me $438.36. I returned items to their office. They owe me a refund of $251.16. They are not providing the refund, not returning my phone calls and on top of that sent me an additional bill that was 7 months old and also incorrect. They are saying this bill is past due and they owe me money. In doing my research, there is an abundance of complaints similar to mine. To whom this may concern,My account # is *****. My name is ******************************1.I received a call back in August to order supplies. I agreed to ordering the supplies if my insurance would cover it. I was told my insurance would cover it and I would not be charged.2.Based on my 8/5/2022 order, in which I told would be no charge, I was billed $438.36.3.I called immediately and asked if there was a mistake as I was told there would be no charge.4.No one could explain anything that made any sense.5.I was told I could return the items.6.I returned to your office the Dreamwear Nasal Cushions ($232.62) and the filters ($18.54).7.I asked for an updated bill. I left a message to not use the automatic debit until the correct amount was deducted.8.ON, 9/29, despite my request, you took $438.36 out of my account.9.To this day, I have not received a refund.10.I have now left 4 messages for the billing department over the past 2-3 weeks and no one has called me back.11.I then received another bill, invoice #****** that shows and order for me on 4/20/2022. The cost of the supplies shows $304.43 and the bill shows that I owe $53.27. 12.I have left messages explaining that Coastal Medical owes me money. $251.16.13.I have left messages explaining there is some sort of error. 14.How am I getting billed for something back in April after I received the bill from August. 15.I was on ACH from anything from April.16.Why is a large portion of my April bill covered by insurance, but my August ***** nothing is covered?I am very disappointed with the way Ive been treated, the lack of explanation and the lack of return calls. Instead, now I am being threatened for a service and sending my account to collection over $53.27 when in fact, Coastal Medical owes me more money than that.All I am looking for is the decency of a return call, explanation and rightful refund.********************* ************ *******************

• Initial Complaint

  11/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Received billing statement $675.90 for CPAP supplies which I did not receive and did not order. I canceled my account in November 5, 2021 due to lost of insurance coverage.Confirmation email received November 5, 2021. ************************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩