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          Sturdevant Refrigeration & Air Conditioning, Inc. has 1 locations, listed below.

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            Business ProfileSturdevant Refrigeration & Air Conditioning, Inc.

            General Contractor

            Contact Information

            475 Hukilike St Ste F

            Kahului, HI 96732-3517

            Visit Website
            (808) 871-6404

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers refrigeration, air conditioning services, sheet metal fabrication & electrical; all for commercial & residential.

            Business Details

            Location of This Business
            475 Hukilike St Ste F, Kahului, HI 96732-3517
            BBB File Opened:
            9/20/1993
            Years in Business:
            40
            Business Started:
            1/6/1984
            Business Started Locally:
            1/6/1984
            Business Incorporated:
            1/6/1984
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            • Please be advised that this type of business is regulated by the State of Hawaii and requires a license. The BBB highly recommends you do business with appropriately licensed companies. You may call the State of Hawaii's Department of Commerce and Consumer Affairs at (808)587-3295 for the most current and accurate information regarding this company's license.

              CT-15009 expires 09/30/2006
            Type of Entity:
            Corporation
            Business Management
            • Mr. Steve T. Sturdevant, President
            • Mr. Cole Sturdevant, Office Manager
            Contact Information

            Principal

            • Mr. Steve T. Sturdevant, President
            • Mr. Cole Sturdevant, Office Manager

            Customer Contact

            • Mr. Steve T. Sturdevant, President
            Additional Contact Information

            Fax Numbers

            • (808) 871-6400
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hire a reliable and trustworthy contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I'm reaching out from *******, Maui, about an unresolved Sturdevant invoice (#******) for $241.94 dated 8/4/2022, related to our Fujitsu split AC issues. In July 2022, we noticed a leak and a hissing sound. Certified Air Conditioning and Fujitsu diagnosed a cracked coil. On 8/4, Sturdevant confirmed this but didnt promptly schedule a repair, even though I scheduled specifically for a repair. Despite refusing a temporary fix of refilling freon, I followed their process for a proper repair, which led nowhere. Attempts to communicate with Sturdevant were unfruitful. By 8/19, with no progress and after contacting ******* directly, I had to engage Chill Out for an urgent repair, completed on 8/22/22.Our relationship with Sturdevant began in early 2020, installing Fujitsu units for $22,000. Previous issues include an incomplete fuse installation in May 2021 resolved by Fujitsu. The coil leak jeopardized our home office's safety and functionality, critical for my client sessions and my husbands artwork, both requiring controlled environments.Copper tubing can develop cracks over time, but if it's new then it is most likely an installation error. Most likely, stress induced due to bending during installation. I am unsure if this is a common issue in this industry if it is caused by sabotage at the field worker level, or if it is a result of how this company operates. Incompetence at best, intentional at worst.Given the sequence of events and the subsequent resolution by another service provider, I find the invoice for incomplete and unrendered services unjust. Receiving this invoice a couple of days before Christmas 2023 felt particularly harsh following the ******* fires. We have always been prompt with payments and maintain excellent credit. It is disheartening to face such a challenge from a service provider we once trusted. I request the invoice be voided, to cease further contact with Sturdevant, and for them to reflect on their service standards. Mahalo
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jim B

            07/17/2024

            Beware, do not assume. Called in for annual service. These folks sent me one invoice for $308 for a dual A/C service in condo with two filters ($41). The tech found that recovery was slow and replaced a float switch which was noted on the invoice but no separate price provided. When I went to pay the charges I was told there were actually two invoices, the second being for another $233 to replace the switch (it's a $30-35 part); thus making a total of over $550. Not reasonable. My mistake was giving go ahead for switch without being given an estimate of cost. When this was disputed with the cost estimator, she was unwilling to discuss the matter. Further she called me back to tell me that as the phone call was recorded and my approval of the go-ahead was sufficient for her to not compromise. She did not care what other vendors would say or what their costs would be. Just beware of unscrupulous dealings and bad faith service providers.

            Local BBB

            BBB Great West + Pacific

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