Customer ReviewsforSouth Kohala Management Corp.

A HORRIBLE EXPERIENCE THAT NO ONE SHOULD ENDURE AND PAY SO DEARLY FOR IT. I was a guest from August 13 to August 24, 2022. From my arrival the cooling system was very loud and made it uncomfortable to sit anywhere in the apartment while trying to relax. Even when on, the thermostat did not work properly and the apartment was too warm for 11 out of 12 days requiring that I be out of the villa. This was confirmed by three staff people when meeting with me in the apartment, although I was told that I was the only person to complain by someone who never came to the apartment. I was also told it was a water operated system that was loud. Staff disagreed with each other about what the problem was both in person and on the phone with each other. No one showed me how to possibly correct the problem which was done on the phone and only lasted one day. I was offered a day's compensation and was told that another room was not as nice so I should not change. Attempts to relocate through an 800 number were unsuccessful as the travel bureau was not open that envening and no hotel could be found. I was forced to spend all days and evenings elsewhere except to sleep. I am more than willing to pay for the two days where the temperature was fine although the cooling system was still loud. The villa was nice and clean and well furnished but that was the extent of the satisfaction I was offered. I also spent hours on the phone attempting to make the villa habitable with almost no success. I would never suggest one stay in this particular condo. Attempts to reach corporate offices of VRBO. and Expedia have been unsuccessful. Getting to talk to someone in the corporate office is like looking for someone in the witness relocation program. A MOST UNHAPPY EXPERIENCE THAT WAS DESIGNED TO HELP ME ALLEVIATE SOME OF THE ***** DUE TO THE RECENT DEATH OF MY WIFE. Instead it made daily life characterized by aggravation. UNACCEPTABLE. ****************