ComplaintsforAbsolute Termite & Pest Control Hawaii LLC

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Absolute Termite and Pest Control came to our house to perform a termite tenting service on 6/10/24. They pulled their very large work truck on to our property and parked very close to my car. They proceeded to unload their equipment, throw things to each other, joke around, and not pay attention to what they were doing while on our property. When they left, my dad noticed that my car was damaged on the drivers side, which is the side that the termite work truck was parked next to. Damages include cracks in my taillight, dented side panel, and paint scratched off. I called Absolute Termite and Pest Control right after the incident had occurred. They were already off of our property and their *** answered the phone. I told them what happened and that they were to blame for my car being damaged since they were the only ones on our property with a vehicle that day. The *** said their owner was on vacation and I overheard a womans voice in the background saying Hang up the phone, dont talk to her. The *** hung up on me and then I called back, and Absolute Termite and Pest Control had blocked my number. The estimated ***airs for the damages they caused to my car are about $3,500. My car is also brand new which obviously makes me even more ****** off. I filed a criminal hit and run police ***ort and went through 2 months of the police going back and forth with Absolute Termite and Pest Control. At first the company said they were going to provide their insurance card. Then they decided that they would retract that statement and then claimed that they were not at fault so they shouldnt have to be responsible. They also claimed since I didnt have photos of the incident happening then it didnt happen. I want Absolute Termite and Pest Control to pay for what they have done. This is the most unprofessional company Ive ever dealt with in my life. My car is still damaged and I havent been able to get it ***aired because of the high amount of the ***air estimate.

  

  Business response

  08/26/2024

  Statements being made by this person not the facts. absolute Termite & Pest Control did not cause damage to this vehicle. 

  Customer response

  08/28/2024

  In response to the short and misspelled message from Absolute Termite & Pest Control, they DID hit my car and keep denying that they did. I see they have a lot of other complaints against them and its because they continue to damage their customers property and deny that they did it. 

  
  
  

  I have the police report, photos and videos to prove it. 

  
  
  

  Absolute Termite & Pest Control should be called Absolute Trash because thats the type of company they are. Complete garbage. 

   

  I want to be paid for my vehicles damages and will continue to pursue this. 

  

  Business response

  10/09/2024

  Aloha,

   

  Just like my other response. Absolute termite and pest control are not liable or responsible for any damages per the signed contract and agreement. No proper Incident rereport was made at the the time of service. No footage evidence has been provided, just accusations. Again absolute termite is not responsible for BBB complaints or at fault for this BBB complaint.  Les want not even on island when we fumigated her home and we have our general manager on site during the whole fumigation process. After the fumigation was done the customers father called 24 hours later after said "incident" has happened and since we did no damages at the property when we had left the property it would of happened before our fumigation team was there. then 3 weeks later an officer had called we told him the exact same story and he closed the case and deemed we were not responsible. So  again like in my other response we will not be response for any damages or payments to a vehicle incident we are not apart of.  

  Customer response

  10/09/2024

   
  Complaint: 22194386
  
  I am rejecting this response from Absolute Termite and Pest Control:

  I am writing to address Absolute Termite and Pest Control's continued refusal to accept responsibility for the damages caused to my vehicle during the service on my property. Despite the claim of non-liability, the facts are clear, as the police investigation has confirmed.

  Footage evidence was provided to the authorities showing Absolute Termite and Pest Control's truck parked next to my vehicle on the day in question. Multiple officers who have reviewed the evidence have explicitly stated that Absolute Termite and Pest Control IS AT FAULT for the damage. No other vehicles were present in the footage during that day or the next day, which has been included in the official police report, and the careless behavior of Absolute Termite and Pest Control employeesthrowing items around, joking to each other, and disregarding their surroundingsfurther supports this conclusion.

  The representative, "***", initially agreed to provide the operators name and vehicle insurance details, yet Absolute Termite and Pest Control has since denied any responsibility. This shift in position is both unprofessional and concerning.

  It is unacceptable to deflect blame by claiming no incident report was filed at the time of service or that I was not present. My father reported the issue within 24 hours, and the police report, along with the video footage, is clear evidence that Absolute Termite and Pest Control was responsible. The timeline presented does not align with the facts.

  I strongly urge Absolute Termite and Pest Control to take accountability for the damages caused by the team. I expect this matter to be resolved appropriately and professionally, without further delays or evasions.
  
  
  Sincerely,
  
  *** ********

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