ComplaintsforLa Belle Ame

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Very simple, a very nice but aggressive sales lady pulled me into La Belle Ame store during my very recent visit to ******. She demonstrated a wrinkle reducing product. When she applied the product, she also applied a product to cause a tightening effect. Then after a period of time she applied another product to stop the tightening effect. When I arrived home and used the product, there was absolutely no tightening effect. I would have been happy to pay $415.63 for a very small tube of product if it worked as it was represented. Since the package did not include anything except one tube of cream and that tube of cream does not tighten the skin, I feel they misrepresented their product. I want a full refund. The offered a 10% refund with my initial complaint. Then came back with an additional 10% when they found out I was going to report them. If I am not able to get a 100% refund, I will express my concerns in reviews, social media, I will reach out to the Ritz ******* where My company booked our convention, and I will reach out to our corporate travel agency to encourage them to warn any future travelers that book through their company. I have opened the container and use two drops. I also threw away the packaging at the airport to reduce luggage weight before I realizes the product did not work as represented, I am 100% certain if they had applied the product and it worked in their salon as it does at home, I would not have purchased the product.

  Business response

  02/27/2024

  Dear ********

  We apologize for the delayed response, we hope we can address your concerns properly.

  We had received your complaint and had an active case in which our customer service team had attempted to address your concerns and find a resolution, however despite our efforts to resolve the issue within policy boundaries, it appears there was limited satisfaction with the provided resolutions.

  With out addressing any specific claim or details, La Belle Ame's business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase.We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. We stand behind the quality of our products and we are confident in their effectiveness. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies

  Sincerely,

  ****** Beauty Group 

• Initial Complaint

  06/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 7 we were lured into the store La Belle Ame on 709A ********,*******, ******.A young lady offered us to try out an eye tightening Creme which showed some result. Then she made us a special buy one get one free offer and we paid 690 USD for two Cremes.Then she told us she has a special voucher she can use which has a value of 699 USD for a special face treatment with stem cells. This treatment is done by ***** who normally treats celebrities in ********** and is in ******* for only 4 days. By coincidence this very busy man was free and led us into a special area in the back of the store where he started explaining a special stem cell treatment. After 15 Minutes explanation we asked for the price. He explained that it all together costs ********* USD for the Red device and ******** USD for the stem cell creme Detoxifying Thermal mask from +voupre. We told him a couple of times that it was way too expensive for us and he started negotiating. This went on for about 1 hour and we even told him we do not want to decide and that we felt being pressured by him. He did not let loose and after he offered us to deduct the 699 USD bill and that we get products worth of more than ********* for only ******** we could no longer resist and left the shop with a total bill of approx. ******** USD.Back at the hotel we started researching and found that that store was not only rated badly at yelp but also on your page. The next morning we immediately went to the store and wanted to return the products and realized that they didnt accept that but rather referred us to a hotline where we never reached somebody. We then filed report at the local police station and they told us that they know about their practice but cannot do anything against it as the clients signed off on their strict return policy and practice. We want our money back and feel betrayed and strongly disappointed that such a business still exists on *********** in ******* where all tourist go to.

  Business response

  02/27/2024

  Dear *********,

  We apologize for the delayed response and hope we can address your concerns properly. 

  We had received your complaint and had an active case in which our customer service team had addressed your concerns and manage to resolve this with you internally. We value your satisfaction and strive to resolve any issues that *** arise in a fair and amicable manner. It's always our priority to ensure that you have a positive experience with our company. Attached to this response is the settlement agreement which you had signed and a partial refund that was provided to you.

  With out addressing any specific claim or details, La Belle Ame's business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies.

  Sincerely,

  ****** Beauty Group 

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/17/23 I was accosted by employee ****** and talked into buying the $500 product that I was told was a steal as sells for $1500 directly. I was hesitant but I was persuaded as I was told product would last 5 years and as I was spending approx. $75 a month on beauty cream already. I was also told that it was my lucky day as "****" was in the house from LA & would give me a FREE facial that would take years off my face!! (not). However I was taken to back room & instead of the ***** minutes I was told, **** continued to talk & try to persuade me to also purchase the 15K Red machine. when I laughed & balked at the price I was told "only for you" 7k. I said nope, no thank you. He then said, 'ok, but ONLY for you 3k. I said no. He asked me why, I said too expensive. He said 'put it on your credit card that you just used for the other purchase', I said no, it does not have that much credit on it. He said "call them up..here you can use my phone...tell them you need your credit limit increased.." I said no, I can't, my credit is ****." He said use another card, I said i don't have one..I'm on a cruise ship, I have to go, my tour is about to start.." By this time it had been over an hour. He would not relent. When I finally got a little angry and firm as they were not respecting me or my time but not taking no for an answer he said "ok, take my card, if you change your mind I will still let you buy at the amazing price of 3k"

  Business response

  02/27/2024

  Dear *******,

  We apologize for the delayed response and hope we can assist you with this matter.
  
  At La Belle Ame, we value your satisfaction and strive to resolve any issues that *** arise in a fair and amicable manner. It's always our priority to ensure that you have a positive experience with our company. While our company prefers to resolve issues internally, once a dispute is initiated, we are obligated to adhere to the established policies and procedures outlined by creditors. Despite the desire to address the matter amicably, any decision made through the dispute process must be respected and upheld.
  
  Subsequently, even after you disputed the charges with your credit card company, they ruled in our favor, referencing the signed and acknowledged receipt provided and affirmed the validity of the charge in question.
  
  With out addressing any specific claim or details, La Belle Ame's business practices has consistently operated on full transparency and full autonomy to each customer regarding any decision made to complete a purchase. We strive to provide ********************, making honest sales whilst delivering all information available regarding the items ensuring our customers to make an informed commitment. All purchases are well documented and acknowledged by all our clients requiring their signature, as well as we have a sign posted in each store affirming our policies.
  
  Sincerely,
  
  ****** Beauty Group

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My face had allergic reaction to their product. Cant use. Did not do what they told me it would.

  Business response

  03/02/2023

  Dear *****, 

  Thank you so much for attempting to contact us and we apologize for the late response to your complaint.  

  We understand that you had an allergic reaction to the items you purchased and that you are unsatisfied with the items results.   Unfortunately, as stated on the receipt which you did sign and acknowledged, we do not guaranty results.   Please understand that as with any other applied product, results may vary.   

  that been said, we do have a dedicated customer service department that would love to hear from you and possibly offer solutions.  I strongly urge you to reach out to them directly at either ************ or at ******************************

   

  Sincerely 

  ****** Beauty Group

• Initial Complaint

  05/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  1). Date of Transaction: November 25, 2021;2). Amount Charged on *********** Credit Card: $14,322.98;3). Products: Cosmetic and Make-up Items;4). LA Belle AME; Merchant was supposed to charge 13 equal installments, however, LA Belle AME charged entire amount for $14,322.98 on the spot as one charge and did not ship cosmetic and make-up items, even though, payment was charged on *********** credit card for $14,322.98;5). Resolution: No resolution has been made nor no refund for $14,322.98 has been sent to the customer ***********************, so far;6). ********************** did not provide any tracking number, however, charged entire for $14,322.98 was paid to the Merchant. Please request to the Merchant to refund entire amount on November 25, 2021 for $14,322.98 immediately. Thank you!

  Business response

  05/23/2022

  Dear Customer,

  
  At the time of purchase you requested to pay for your purchase overtime in 12 installments.   Per your request, a payment plan agreement was created which you signed and acknowledged.    This is simply a one-time purchase that is being paid overtime and not a monthly subscription/membership that can be cancelled.

  Furthermore, the payment plan agreement that was signed and acknowledged by you clearly states on page to that we may obtain a Pre-Authorization of the full amount minus the payment already made to ensure that you have sufficient funds to cover your purchase.     This paragraph continues and further states that if we are not able, for any reason, to renew the Pre-Authorization for the sum the you owe, we may submit a payment request against the last Pre-Authorization we held for the full purchase price less the amount of any installments already paid. 

  On 12/16, 12/18, 12/20 and 12/22 your credit card was declined and we could not renew the pre-authorization hold.  Because of this, the system has processed a capture of the entire plan balance and the payment plan is now revoked.

  We will be more than happy to assist you with any issue or question you may have regarding your purchase, please don't hesitate to reach us directly at the phone number or email address provided to you on the receipt.

   

  Sincerely

  ***************************

  Customer response

  05/26/2022

   
  Complaint: 17220482
  
  I am rejecting this response because:

  1). Please see our business litigation attorney, Mr. ********************************** correspondences sent to *********** Credit ********** and La Belle AME on 04/14/2022 & 05/05/2022, for your reference;

  2). It is a totally misrepresentation & fraud case from La Belle AME and they are cheating innocent customers and asking $14,322 for cosmetic products;

  3). We will highly appreciate if Better Business Bureau would intervene in this case and assist us getting our refund for $14,322 from La Belle AME.

  Thank you!
  

  
  Sincerely,
  
  ***********************

  Cell: **************

  Business response

  06/14/2022

  Dear customer, 

  as you mentioned, your case has been reviewed by your credit card company and it was determined that we did nothing wrong.  We have also been contacted by your attorney regarding this case, to which we have replied accordingly. As much as I would want to help and discuss it further, I believe that this isnt the right platform.  
  
  

  
  That been said, your comments regarding our practice are unfair, baseless and invalid.   We serve thousands of customers every month, with the vast majority of them being satisfied with their purchase, some are understandably not.  We do our best to provide our customers with the best service and experience and I am sorry that your experience was not as you or us expected. 
  

• Initial Complaint

  04/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/14/22 my husband and I were persuaded to come into La Belle Ame. I purchased an eye cream that will get rid of under eye bags. I was then told I qualified for a free facial. After working with the manger, ***********************, I told him I wanted to see how the product affected my face overnight and would let him know the next day my decision. He said there would be no problem getting a FULL REFUND and that he could guarantee there would be no problem. We purchase the facial. That night I did have a reaction and on 4/15 I called my dermatologist who said that because of my history with face cancer I should return the product. I contacted ******** who again said no problem but they were closed for Passover. I took the product, the eye cream, back to the store on 4/16 unopened. Because of the reaction I emailed customer service to stop the shipment of the facial product. The business and their customer service department was notified in person, in writing by email, and my text within 24 hours of the problem. I have an appointment with my doctor immediately upon returning home as she wants to see what is happening with my skin.

  Business response

  05/02/2022

  Dear Customer,

  our refund policy which is stated on the Itemized Receipt, credit card slip, shipping agreement and waiver form, all separately signed and acknowledged by you, clearly states "No refunds, exchanges only within 14 days of purchase".  Your claim of being promised a refund verbally has been reviewed and we have no record that such promise was ever made.  

  That been said, we truly understand and sympathize your situation, a customer service representative will reach out to you in the next 72 hours to further discuss a resolution for this unfortunate situation. 

   

  Sincerely

  ******

  Customer response

  05/09/2022

  Purchase product from La Belle Ame and was told that if I had any problems, the money would be returned in FULL. I had a reaction the first night as the product was put on my face in the afternoon. I texted *********************** who said no problem. He is the manager of the store and a partner in the company. He had assured me and my husband that if there was a reaction, he would refund the entire purchase just as he had done with another lady. He showed us her picture. I have his text messages. My doctor, on 5/222 has given me Keoconazole 2% cream to be taken twice daily for 4 weeks.

  Business response

  05/23/2022

  Dear Customer,
  
  It seems that you have disputed this transaction with your credit card company and this case is currently under review.
  
  as responded to the dispute you filed, 
  
  you made this purchase at our store on 4/14/2022 using an EMV credit card. This is not an over the phone or Internet transaction. 
  
  At the time of purchase you requested that we would ship the items purchase to an address you provided on the shipping agreement.
  
  Our refund policy is No Refunds, Exchange Only within 14 days of purchase This refund policy was verbally disclosed to you and stated on a large sign next to our cash register, on the sales receipt given to you at the time of purchase, on our copy of the receipt that was signed and acknowledged by you, on the credit card slip that was signed and acknowledged by you, on the waiver form that was signed and acknowledged by you and on the shipping agreement that was also signed and acknowledged by you
  
  Per your request, we shipped all the items purchased to you and as can be seen in the tracking info provided, ***** attempted to deliver the items purchased on 4/25/22, well within the allowed timeframe but the you REFUSED it.
  
  The fact that the you on your own and without our consent decided to return/cancel this purchase or REFUSE the delivery of the items purchased does not automatically qualifying you for a refund.   In fact, you had signed and acknowledged this purchase non-refundable and non-cancellable multiple times and on multiple forms.
  
  We will be more than happy to re-ship all the items purchased to you at our own expense if you'd reach us directly and instruct us to do so.
  
  Purchase is not eligible for a refund as per company refund policy as agreed and acknowledged by you.
  
  Sincerely,
  ***************************

  Customer response

  05/24/2022

  Complaint: 17184023
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

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