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          Hale Ola Pet Hospital has 1 locations, listed below.

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            Business ProfileHale Ola Pet Hospital

            Veterinarian

            Contact Information

            94-673 Kupuohi St Ste A102

            Waipahu, HI 96797-5368

            Visit Website
            (808) 460-3939

            Business hours

            8:00 AM - 6:00 PM
            Business Hours
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Hale Ola Pet Hospital provides veterinarian services.

            Business Details

            Location of This Business
            94-673 Kupuohi St Ste A102, Waipahu, HI 96797-5368
            BBB File Opened:
            8/29/2022
            Years in Business:
            5
            Business Started:
            11/16/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Dr. Piyalak Timbang DVM, Manager
            Contact Information

            Principal

            • Dr. Piyalak Timbang DVM, Manager

            Customer Contact

            • Dr. Piyalak Timbang DVM, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a veterinarian for your pet

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I came to *************** on 5/8/2023 to have my dog treated for a hurt leg that she acquired by falling at the park a day prior. I was told the cost to be treated was going to be around $400. When I went to check out the cost was $675. After about a week a foul odor was coming from my dogs cast applied by the vet. After the 2nd week it started smelling worse and I contacted the vet to have it looked at. They said that they do not recommend bringing her in for a bandage change for at least 4 weeks. I kept insisting due to the pain my dog was in and the odor coming from the cast. They told me if I wanted to bring her in that I would be charged $130 for a bandage change. I declined and said I would treat her myself. After removing the bandage, my dog had a severe infection from the cast being put on too tightly and it imbedded into her skin. I contacted *************** and the doctor ***** return my call for 2 days. The doctor informed me that they are taking no responsibility for the damage and would not be refunding me so I could take her to another vet. I spoke to the manager and they agreed to refund $175, and theyre now refusing to even do that since I posted a negative yelp review. I am requesting a full refund since the care provided did not fix her broken leg and caused further damage.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Sandy H.

            08/29/2022

            WARNING BOUT *************************** CLINIC (LOCATED IN *********************):There is only 1 doctor here and that's the owner. Dr. ********************** just moved to ****** in 2017, worked at VCA and then opened her own business 4 years later. This clinic is not even 2 years old and making bad mistakes already. Her vet tech *********************** dispensed the wrong prescription medicine "Bone Stasis" instead of "Stasis Breaker". My dog took a full concentrated dose of the wrong medication for 3-4 days and his behavior changed so radically I almost put him down, not realizing their error. ****************** was more concerned about her staff worried about a malpractice negligence lawsuit than how this wrong medication would affect or hurt my dog. This wasn't like their blood machine breaking down and still making the customer pay for it. The clinic dispensed the wrong med and my dog took it for 3-4 days! What if I didn't catch it?I had to wait until the next day for ****************** to personally call me. She didn't even ask me if my dog was okay, and apparently didn't want to stick around for a couple weeks to make sure he was okay. She wanted me to go away and kept saying me she couldn't help me anymore. Nor did this vet tech *********************** call me to apologize and ask me if he was okay. Does she always make so many mistakes? She also made a mistake on the next appt. date, that I won't be going to. She is still employed there.I requested fair compensation to make sure my dog was okay after the Clinic's negligence. It wasn't like the assistant *********************** grabbed the wrong bottle, she actually wrote the wrong medicine on my invoice receipt. The way this negligent error was handled was a horrible experience and I think the public should know what kind of business this is. There is no integrity in doing what is right and instead the doctor got mad at me. Clearly she doesnt have a good understanding of how to do business and definitely has no Aloha. I do not recommend this place.

            Local BBB

            BBB Great West + Pacific

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