44 Customer Reviews
Review from Jerry S
1 star11/06/2024
Beware! Bad gas damaged my car, Caseys refused my documentations and request for reimbursementReview from Kerri M
1 star10/26/2024
Your employee, ****, has no business working in customer service when she treats customers and coworkers like complete c*** calling customers and children names. She has been brought up to each manager of this location for three years and nothing has been done. My son is afraid to go into the store when she is working and apparently no one cares. The district manager, ******* *******, wants to have me charged with trespassing for throwing a pop at her after she called me a B word for the countless time. I have a lawyer retained. This place is a joke, no one takes anything seriously, **** should have been let go years ago. The former manager, Zephyr, shouldve reported this to his district manager back then, ******. I am extremely angry and heartbroken as a customer who has been loyal to this business since they opened this location. I will be going above Mr. ******** head, even though he is quitting within the next two weeks and ****** will be taking his place. I will press harassment charges on **** if nothing is done. I will file a lawsuit against this Caseys location if they do not take action.
Casey's General Stores Response
10/28/2024
Hello *****,
Thank you for reaching out to Caseys.
We apologize for this experience. We will share your concerns with Caseys *************** team and address them appropriately to ensure we are providing the best possible experience at our stores.
We truly appreciate your feedback and hope to serve you again soon.
Thank you,
**** M
Casey's Guest RelationsReview from Kim B
1 star10/24/2024
Marlboro black cigarettes are advertised for $6.67 a pack when you buy 2. Making it $13.34. This one clerk has rang me up twice and when it charged $8-9 a pack i pointed to the sign it say $6.67. He gave me attitude, manually adjusted some of the price. Today i got stuck in his line and again, rang up $8 something, i saw the price change to 7.82 per pack. I sd hey idk if you remember me but those cigarettes are advertised 6.67 when you buy 2. He sd i got the discount while giving me attitude. If the store is going to advertise a price, that's what should be charged. I didn't see any fine print or something saying buy 1 at regular price get 2nd for 6.67. If that is the case, why not show me or tell me why it rings up a different dollar amount. Or get the discount with casey's rewards. Can someone clarify? I like this location but this guy is rude to me..Casey's General Stores Response
10/28/2024
Hello ***,
Thank you for contacting Casey's. We apologize for any confusion.
When purchasing 2 packs Marlboros, there is first a manufacturers discount. Then when you put in your rewards, it will discount an additional amount.
We apologize for this experience. We will share your concerns with Caseys leadership team and address them appropriately to ensure we are providing the best possible experience at our stores
Please let us know if we can assist any further.
Thank you,
**** M
Casey's Guest RelationsReview from Lyle L
1 star10/15/2024
Going down to only 2 grades of gas is ridiculous. Nothing we own can use E85 and I refuse to pay the high price of premium. We will not buy anything from Caseys in the future.Casey's General Stores Response
10/16/2024
Hello Lyle,
We believe there is some confusion. Store 2944 was recently transitioned from an 87 with 10% ethanol to 87 with 15% ethanol as part of a state mandate. This station also sells an 87C.
We do not have any stations in Muscatine that sell only E85 and Premium. We offer a version of "Super Unleaded" at all stations in Muscatine.
Please let us know if we can assist any further. Thank you for choosing Casey's.
Review from Paul S
1 star09/30/2024
I purchased had 9/28/2024 I prepaid in the store because the card reader at the pump wouldn't work. I prepaid $15.00 on pump 10. It only took $13.00 to fill vehicle. I discovered on Monday 9/30/2024 that the $15.00 hold was still on card along with an additional $13.00 charge. I contacted Casey's and was told the $15.00 was credited to my card and that my card holder just needed to post it back to my account. As of 5:00 PM today my card holder has not received the credit from Casey's . Casey's blamed my card provider and the card provider says Casey's had not submitted the credit. Watch your charges when purchasing gas at Casey's .Casey's General Stores Response
10/08/2024
Thank you for reaching out to Casey's.
We apologize for any inconvenience this may cause. When you pay at the pump or inside, some card issuers require a temporary pre-authorization hold. Pre-authorizations will drop off your account, and you will only be charged for the amount you purchased once the transaction is fully processed.
Thank you for choosing Casey's!Review from Unsatisfied N
1 star09/30/2024
*************. ********** ****, it's drug criminals that never been held accountable hang out.. safety is poor, death trap for a job, mostly when customers want to fight.!! Surveillance cameras, is probably a game show on the highest bid, who going to win or lose..!Casey's General Stores Response
10/08/2024
Thank you for sharing your concern.
Safety is very important to us and will share these concerns with the upper management in the area to look into your concerns and see what we can do to resolve the issue.
Review from Stephen B
1 star08/23/2024
If I could give zero stars i absolutely would. Made an order at727pm for pick up app said ready at 757. We arrive at 8pm and am told there is no order. So after saying the order number and trying to show the employee the order while they are yelling and arguing with us about us not having an order. They finally say its not ready yet then proceed to continue arguing with us we finally get our order which looks like they literally threw it in the box. I have pictures from inside the store to prove how horrible our order looked. I have never had someone be so rude and argumentative when the order was actually in the system. They offered no apologies. I didn't drive over 20min to be treated this way and spend 35 dollars on food that looks like it was dropped on the floorCasey's General Stores Response
09/04/2024
Hello *******,
Thank you for reaching out to Caseys.
We apologize for any disappointment with your recent order. Caseys leadership team will provide additional training to ensure orders are made correctly and to Caseys standards.
As a token of our apologies, we have gifted your account 2 free large pizzas. These can be found under your saved offers and will be available for the next 30 days.
We appreciate your patronage, and hope to serve you again soon.Review from Trey C
1 star07/09/2024
Went to the store just to pick up some snacks and decided to grab a six pack of alcohol on the way out. When I handed my ID over the cashier immediately started yelling at me saying that it was fake. They told me I had to leave immediately or they would call the police. What kind of ******** customer service is that? I already contacted Casey's directley without a response. So I guess they stand behind their employees wrongfully threatening customers with the police and screaming at them in the middle of the store.Casey's General Stores Response
07/10/2024
Hello Trey,
We apologize for this experience. We have shared your concerns with Caseys leadership team and address them appropriately to ensure we are providing the best possible experience at our stores.
Our team members must follow federal, state, and local guidelines to sell age restricted products. There are many factors we consider when selling. Failure to comply could result in fines and loss of licenses and for our team members.
We appreciate your understanding and hope you will allow us to serve you again in the future. Thank you for choosing Casey's.Review from Ravindu K
1 star07/06/2024
Someone has used my fuel card at 1415 W Market St, Troy OH 45373 on 06/29/2024 at 5.19pm CT for $745.53 and $883.09 at 5.18pm CT. This was a fuel card and needs a secondary verification authorization via another 4-digit driver id code. I have the card in possession, so it was not stolen. I called the Assistant Manager Steven on 07/06/2024 to inform about it but he try to hang up on me pretty quick without gathering much information about the incident. I have filed a police report with the local police station, I am not sure how someone can use my fuel card inside at the cash register and has my 4 digit code and full card number. I have filled up diesel few times at your other location in Fairborn, OH but I am not sure if I ever visited this location so far.Casey's General Stores Response
07/10/2024
Hello Ravindu,
Thank you for contacting Casey's. We apologize for any inconvenience. We do suggest you reach out to your card company to dispute these charges also. They will take care of blocking your card if someone else has some sort of access to your number.We will also send this to our internal teams for review. If the police department requires more information to assist in their investigation, please have them reach out to us at ************.
Thank you
************
Casey's Guest Relations
Review from Kaitlyn B
1 star06/28/2024
Im a former employee. I left because my phone number was given out to a customer by someone who is now a ********************** manager without my permission. I told the then store manager about it and nothing was done about it.Casey's General Stores Response
07/01/2024
Hello *******,
Thanks for reaching out. We apologize for any inconvenience.
The safety and security of our employees is very important. We would like to know the location of this store so we can share your concerns with our upper management team to make sure this is not happening any further with any other team members.
We are sorry to see you quit and we were unable to assist in this matter when it was happening.
Please let us know if we can assist any further.
Thank you,
**********
Casey's Guest Relations
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