1 Customer Reviews
Review from Sara D
1 star04/15/2022
So when you place an order from ****** and they charge you in USD... that's fine. It is not ok to charge for the same invoice twice and short the person on the exchange rate. They charged us 2 times for the same order, by the time they figured it out (I let them know) and they refunded it there was a $380 difference due to the exchange rate. There attitude was... oh well, not our issue. Due to the horrible customer service we have cancelled all orders. I rather loss some money then deal with a company that is not above board.
Ed M. Feld Equipment Co., Inc. Response
04/17/2022
Below is the latest email that was sent to this customer. They cancelled their order and were fully refunded in USD. Our merchant provider, Paya, nor Feld Fire does anything with exchange rates. We were deposited $5617.60 when they purchased and refunded that amount when they cancelled. See my email below and that was sent with a screen shot of our merchant account for her transactions. This customer was fully credited.
We dont do the exchange rates neither does Paya as already stated. Your CC was declined twice initially. I am not sure if anyone called in to get the CC processed and was attempting to process online creating two charges. You can see the timestamps from the merchant account. Your account was refunded the exact amount it was charged the following day, again you can see that in our merchant account. You will be refunded that amount again for the cancellation. I am not sure why you cant understand we and Paya do not handle the exchange rate, these are transactions in ** Dollar only as noted below and on your receipts. You need to contact your bank or card issuer on the exchange rate, we have nothing to do with that. I cannot be more clear with you than this.
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