ComplaintsforIowa Diecast Toys LLC
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A die-cast model tractor was purchased in July 2023. When it was received, visual inspection through the clear packaging showed no defects. When the item was finally unpackaged for display purposes, many pieces were found broken on the model. They had been carefully packaged to appear intact. The seller stated in a phone call that she does a "shake test" to verify the integrity of what she sells. I do not believe she fully inspected the item before the sale. The seller later suggested the ridiculous idea that the metal in the model began to disintegrate due to improper storage, which was not the case. The seller offered a limited credit on a future purchase. I do not wish to spend more money on an item I really do not want to purchase with a time constraint. I have contacted the seller for a full refund; she sold me a defective item and I shouldn't have to accept an item with extensive damage. I can provide photos, which the seller has already seen.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.