Customer ReviewsforReal Value Auto

This place is literally the only business I have ever encountered where I will bother to leave a negative review at every opportunity that is presented. I spent so much money at this place on two separate vehicles and both were mechanically problematic. I traded in 2 vehicles and a down payment of $2000 for a vehicle that stayed in the shop.
What's the point of a "free labor" warranty when you always have to purchase parts to keep the vehicle running? After the 1st vehicle kept gong to the shop it was like pulling teeth to get into another vehicle. Both vehicles stayed in the shop constantly. I will never recommend this establishment to anyone. 0/5 stars. Horrible business. They accused me of posting a pic of one of the vehicles I purchased and leaving a negative review (which I believe a staff probably did) . They promised "gas vouchers" for late paperwork they did wrong but never gave me the vouchers. I tried getting the second vehicle plated but the title wasn't sent to the *** in time so I was riding around with expired tags. *************************************************************** *********************** At the time I had the vehicles they had a tow truck, but they would always try and have me get the vehicles towed to the shop. All I have to say is remember this is indeed a "USED CAR DEALERSHIP"! *************************************************************** *************************************************************** ******************************************************** The worst business to do business with. Avoid at all costs.

Mr *****,

You are still bitter about your own decision making years later. The first suv you purchased from us was over 20 years old and almost everything about it was customized or aftermarket. For you to think that there would not have to be any money to maintain and keep it up is simply not smart or realistic. Then you trade it in and buy a truck. Roughly a year or so later their was approx $1500 worth of work that needed done. You also wanted to trade it in for a vehicle that better fit your child's needs. Again, your decision making not ours. There will be no further communication from us going forward regarding this review, especially as non constructive as it is. Have a quality day-

You are exactly correct. It was a very poor decision to go Real Value Auto. They do indeed keep 20+ year old vehicles on the lot that need an extreme amount of "maintenance" (blown engine, 2-3 A.C. Compressors within a few months) Then the next truck that I personally asked the owner for the most reliable vehicle on the lot. So he directed me the ***** Ram and then that engine also blew or "maintenance". The best thing about Real Value is they forced me to work on my credit score so I never have to deal with a used car company again.

I purchased a car from them and a day later the transmission started slipping so we called josh he said to send it to the ******** dealership to have it fixed upon calling ******** they stated it would be almost a month to get it in for service so we went a month without using the car 3 days before it was time to get service by ******** josh the owner ask us to take it to a different shop , which I hat to pay for the 2 previous tows on my own to get it off the road from it breaking down I refused to pay for another tow he offered to pay for this one ,it then was towed to a certified transmissions shop .it was there for a week and they responded back to me that they couldnt fix the problem it needs a clutch assembly and a transmission replacement I told josh the owner he then said to send it to the ******** dealership, he had it towed there by his tow service. My car was there for 2 weeks I havent received any information about the car so I called myself they stated that they dont have my cat and josh has not even reached out to the about any car from his dealership! it took another 5 days to find the car with no help from josh he just said keep me updated lol ******** stated the car was just dropped off in the back and no one informed them a car even being there,well 3 more weeks go passed I dont hear anything about the car so I call josh he has no idea what is going on so I call ******** and the say they need to put a new transmission in it stated it has been worn for a long time I called josh he asked if I had the money to pay for a new transmission I stated Iat this point u sold me a no road worthy car i would like my down payment back he avoided to answer me went around the statement had the car towed back to real value auto his dealership asked what i wanted to do i said u sold me a messed up car i want the deposit back he said what if he fixes it he then ordered a used transmission and replaced it made me sign a statement that my husband would pay for the transmission , hes not even on the paperwork for the car , I didnt know any thing about this . I received the car back with even more issues called and told one of his workers my payment will me a little late they stated that was fine asked when I would be in to be able to make a payment I told them the date I get payed said in would be in shortly after that date they said that's fine . They repoed my cars the day after my pay day said I cant get them back until I put my husband on the insurance, he doesn't even drive and isnt on the paper work has nothing to do with my cars and they told the tow truck driver even if I pay I'm not getting back my cars one was going to be payed off this year. *************************************************************** *************************************************************** *************************************************************** *****************************************

I would like to start with the fact that if you really truly felt like Real Value Auto truly wronged you, you would not need to lie. This review could not possibly any further from the truth. In case of perception or opinion, there is gray area. However, we have all documentation to prove you are a bold face liar. Ask your Husband about one of the very last text messages he sent stating that regardless if we end up being Friends, he appreciates everything we have done for his Family. Real Value Auto will not be responding to this review going forward.

Everything I stated was true ,you avoided the whole topic ,new update my Tahoe ***** was payed off when u repoed it I over payed 1897.60 for it you guys never noticed me that it was payed off so you really stoled the Tahoe when I called and stated I over payed on the ***** Tahoe heather said she would call me back with an update that call was never made back I did a follow up phone call and was told to stop calling and have my lawyer call ,and as far as my husband going his name isnt on any of my vehicles he has nothing to do with this it doesn't matter what you and him talked about u sold me a lemon you know u did and u tried to get my husband to pay for a new transmission u practice fraud and the **************** mark will be in touch with you soon better hope my truck not payed off