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          OpenLoop Health, Inc. has 1 locations, listed below.

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            Business ProfileOpenLoop Health, Inc.

            Telemedicine
            BBB accredited business

            Contact Information

            317 6th Ave Ste 400

            Des Moines, IA 50309-4108

            Email this Business
            (515) 218-1222

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            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/24/2024

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            317 6th Ave Ste 400, Des Moines, IA 50309-4108
            Email this Business
            BBB File Opened:
            2/2/2024
            Years in Business:
            4
            Business Started:
            2/5/2020
            Accredited Since:
            9/24/2024
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Adrian Greystoke
            • Annie B Rodriguez, Customer Service Representative
            Contact Information

            Principal

            • Adrian Greystoke
            • Annie B Rodriguez, Customer Service Representative

            Customer Contact

            • Annie B Rodriguez, Customer Service Representative
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/12/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            I attempted to use the advertised 24 hour service on ********** website that partners with OpenLoop. OpenLoop failed to provide any healthcare within 48 hours (a whole day after advertised) and I never spoke with a professional. I specifically requested a specific medication, due to my allergy to another, and not only did the provider fail to speak to me, the sent a prescription I am allergic to AND charged me for a visit that NEVER occurred. The healthcare provider needs to be investigated and the company as a whole should NOT be providing care to patients as they are threatening lives. Please contact me if youd like to hear more.
            Read More
            Read 16 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dawn G

            09/19/2024

            Open **** started sending me text and email messages saying a had several hundred dollars in bills for services appointments over several months I never had. I can't even tell what company is fraudulently trying to change me to follow up on. Also why am I seeing bills for the first time from 6 months ago. There's no way to get a hold of them other than a contact form no one ever responds to. I need help clearing this up.

            OpenLoop Health, Inc. Response

            09/23/2024

            We understand you have some concerns regarding bills received.  We can assure you that patients are charged by Openloop Health for services received, including: subscriptions, providers appointments, labs, or **. Please, contact us at ************ or email ***************************************************************, we are here to address concerns. 

            Read 3 More Customer Reviews

            Local BBB

            BBB serving Greater Iowa, Quad Cities, and Siouxland Region

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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