ComplaintsforCAMformulas
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Complaint Details
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Initial Complaint
01/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order through Camformulas. After 3 weeks of no delivery or contact from company I emailed for enquirer the problem. First email was a can response saying it was back ordered second response a few hours later was a long email apologizing that my order was sent to someone else and now the product was on back order. They meant to contact me but forgot! They sent a 20% off code for my next orderBusiness response
01/17/2022
We spoke with the customer Friday and they still wanted the product, the shipment error was on our end so we offered a 20% discount. We were able to source the product and got it sent out today. https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511107984540676376Customer response
01/20/2022
Complaint: 16470691
I am rejecting this response because: the item was finally shipped and then not delivered to my home but to a post office that requires I go show ID. I am disabled and unable to pick up this item and now I am out over $100 and have to order from somewhere that will actually deliver to my home.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.