ComplaintsforConsumer Safety Technology LLC

• Initial Complaint

  10/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I encountered this company as I needed to comply with state regulations to get back on the road. Not only was this company beyond reachable when necessary after signing up with them. The exact day my bill was paid to them biweekly, I would wake up to a violation. In which would take me to the shop to pay additionally, nothing about this company was; helpful, easy, reliable, friendly, needless to say the service center breached confidentially and was stalking me on social media as well as Linked In. Creepy. I do not feel safe in the least having used this company with not only my bank but also my confidential information such as *************** number.

  

  Business response

  11/07/2024

  A member of the Intoxalock management team has attempted to contact ***************** but were unsuccessful.  We regret any poor experience she has had with Intoxalock and apologize for any undue frustration she may have incurred.
  
  After reviewing the initial complaint for fees on fees on file Intoxalock has applied a credit for three of the lockouts that occurred during Ms. ****** *****'s time with us. There is a current credit on file for $239.92 that we may refund Ms.****** ***** she would just need to contact the number below for the funds to be reimbursed.
  
  If you have any questions or concerns, you can reach the representative who attempted to contact you at ************.

  Customer response

  11/08/2024

   
  Complaint: 22490255
  
  I am rejecting this response because:

   

  I have yet to receive a phone call from your company. I have A voice mail set up & it is 2024. I have Far more than 3 Charges I am Expecting a refund for. Your entire company has been a nightmare. A complete scam. absolutely unacceptable. Will not take this, I will See you in court. 

  ************
  
  Sincerely,
  
  ***** ******-*****

  

  Business response

  11/15/2024

  A member of the Intoxalock management team has attempted to contact ***************** but were unsuccessful.  We regret any poor experience she has had with Intoxalock and apologize for any undue frustration she may have incurred.
  
  After reviewing the initial complaint for the charges on file Intoxalock has a credit of $239.92 for three lockout on file at this time. **************** has expressed that this is not enough per voicemails received by our representative. Intoxalock will keep attempting to contact **************** to get this matter resolved in a more acceptable manner. **************** may contact the number below at any time. 
  
  If you have any questions or concerns, you can reach the representative who attempted to contact you at ************.

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  It all started out with me acquiring a car that had an Intoxalock system installed from the previous owner. I did not have any information on who that previous owner was. I did not have their name, address, phone number or anything as it was previously an impounded ********** get the Intoxalock system removed and back to the company I called Intoxalock and attempted to get them to come out and remove it. Have talking to 5-6 agents, I finally got one that could make that happen. We worked off of the *** of the car since I did not have the previous owners Intoxalock account number. I was told they could send out one of their independent contractors to remove and take the system. I was then told that I would have to pay the contractor $100 for their fees, however, if I got a receipt and then sent it to Intoxalock via email, they would refund me for that $100 contractor fee.The unit was removed by the contractor "*******************" on the morning of August 22, 2024. The contractor was quick and did a fantastic job and then continued by sending me the receipt as requested. Since that day, Intoxalock has refused to refund my $100. I have called customer service a number of times, spending hours on the phone. I have emailed a dozen times to the email address I was given as well as emails I could find online. When I get someone to answer me at this point, which is rare, they tell me they will not send me a refund since I personally do not have an Intoxalock account and the system was not in my name. That was never said at the beginning. If I would have known that from the get go, I would have just removed the system myself and would have skipped the hours on the phone and emails. I was going out of my way so they could get their system back. I am just looking for my refund check that I was promised by Intoxalock since I did everything they asked of me.

  

  Business response

  11/06/2024

  Unfortunately without the account information we are unable to locate an account . The details provided do not show an active or previously active account. 
  
  Please reach out with any additional questions to ************.

  Customer response

  11/07/2024

   
  Complaint: 22481181
  
  I am rejecting this response because I am adding more information: We worked off the *** number of the car (*****************) since I do not have an account number.  The only numbers on the unit was 16CBE99 , BT, CK, FHR.
  
  Sincerely,

  
  ***** ******

  

  Business response

  11/12/2024

  The management team at Intoxalock has made contact with Mr. ****** to address his issues. We acknowledge that he may have had a negative experience with our company and sincerely apologize for any frustration he may have experienced.
  
  Following our conversation with Mr. ******* Intoxalock has informed him that since hes never had an account with us, we are unable to process a refund for him. As per company policy, all checks must be issued in the account holders name.

  
  Should you have any further inquiries or concerns, please do not hesitate to get in touch with the representative who spoke with Mr. ************** ************.

• Initial Complaint

  10/24/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I a judge out of Grundy county TN signed a order for me being indigent and intoxilock has over charged me from day one,I was ordered to pay 30 dollars a month by honorable ******* Tray ******** judge out of Grundy county TN, ******* Tray ******** judge signed a second order for me to be released from intoxilock and due to them getting upset because my complaint,I am still being scammed by intoxilock, considering the damage to my license and what intoxilock has over charged my estimate for compensation would be ****** dollars.

  

  Business response

  10/30/2024

  On 10/16/24, Intoxalock's management team contacted Mr. **** to address his concerns. We apologize for any negative experience he may have had and any frustration it caused.
  
  During the discussion, we explained the financial assistance process for the State of Tennessee. After a judge approves participation in the indigent program, the court order and an indigent affidavit must be submitted to the ************************************ (****). All court paperwork must be dated within 90 days, and financial assistance is not retroactive. Mr. **** also experienced lockouts due to power interruptions, which he attributed to his vehicle sitting unused for extended periods. As a result, his refund request has been denied.
  
  For further questions or concerns, please contact the representative Mr. **** spoke with at ************.

  Customer response

  10/31/2024

   
  Complaint: 22466578
  
  I am rejecting this response because:I was over charged and have not been compassionate for my loss, I've shown the court order for my license to be reinstated without interlock device.
  
  Sincerely,
  
  ******* ****

  

  Business response

  11/05/2024

  Mr. ****** financial assistance paperwork was processed once it was approved by the state and billing was adjusted accordingly.  Intoxalock gathers the paperwork and then submits it to the state who is who approves it.  Once approved, our accounting department adjust the lease charges retroactive to the date it was approved.

   

  The fees outside of Mr. ****** lease charges that he is claiming were overcharged were prior to the approval of the financial assistance paperwork being approved by the state and lockout fees incurred.  Mr. ****** account was credited $170.91 on 10/16/24 leaving a small credit balance.  The remaining balance on his account is after a $59.99 administrative closing fee.  Intoxalock has cleared Mr. ****** balance and there will no further compensation.

   

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company Lied about their original rates. And then up them as soon as I signed in with them. Because they do not have professional installers installing their devices a installer fried a board in my brand new truck costing me $3000 And they avoided liability with that. They had to return money to my account multiple times that they took unjustly The one time I had proof my truck was on camera parked and they said I missed a blow At the time it was parked. That is just one example Then they came up with a fictitious date, possibly because they were slow to do the paperwork on purpose That conveniently landed on the 19th when It was supposed to be on the 17th and I have one of their employees on recording agreeing with me And penndot Agreeing with me That fictitious date of the 19th was wrong and it just happened to fall on a Saturday In which a person from ******* sent them an email requesting my data, but no one was conveniently there to send it to them And that it would take two business days before they could send it out. Which takes me over a week past my sentence date . And is making me feel trapped and hopeless. When emailing people and talking to people, I am met with nothing but rudeness And get the runaround There are multiple people from multiple states going through the same thing I have six children and need a medical procedure and I wont go in because I do not want these people trying to steal more money off me They also tried to get me to renew a lease For a whole year costing me $1400 on the 16th Where are they getting these dates from? I will never know, but I am asking the BBB. To be on alert and look for similar cases, such as mine. This is a horrible company, highly unprofessional, and I dont remember if I said their equipment is faulty, and I believe it is designed to be faulty because there are too many people complaining of it !

  

  Business response

  10/30/2024

  A member of Intoxalock attempted to speak with Mr. ***** with no success.
  
  Upon reviewing the account, the declaration was completed and sent to PennDOT 10-22-24. The account is now showing deactivated. A direct phone number was left to his voicemail should he have any questions or concerns.
  
  Please reach me with any additional questions at ************.

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, I'm a 45 year old single mother, and i have a 5 year old with special needs and health problems. I was already struggling financially before I got a D.U.I. so now I'm just in debt and more stuck in life than i ever could of have imagined. And i don't even drink and that's what the machine is for. I don't get it. But anywho... I had an interlock installed on my 2011 ***** Accord on June 6th 2023. I immediately had problems with it. It would drain my battery and leave me stranded with my son in the hot desert heat, over a dozen times. I would have to get jumped and it would violate me and i would have to get it unlocked. I have missed so many of my sons *************** account was set on automatic pay so i don't know why that stopped. I didn't stop it because i was told I couldn't. The last payment was on September 7, 2023 of $97.98 then I don't know what happened. But my car stopped working around that time and its been parked ever since. I would drive down the road in it and the car alarm would be going off. All these fees and charges and $500.00 for insurance has put me and my family in debt. And I also have title loan on this car that I couldnt pay, therefore them having to repo it and I had to pay $800.00 to get it out before it was auctioned. After that the electrical got so messed up it wont even start. I still have the device in it. I cant afford to pay my bill and definetely cannot start over again. I have been without a car up until a few weeks ago when i finally got some help and was able to get another car but cant even drive it because the *** tells me I didn't even get credit for all the problems and headaches and breakdowns I have had to deal with so now I'm just....I honestly don't even know the word... its more than stuck its like on the verge of having a mental breakdown of some sort. i do not have a clue of what I do next so I thought I would give this whirl. I dont know what Im asking for, just need any type of help whatsoever.Please.

  

  Business response

  10/30/2024

  Efforts to reach out to Ms. ****** by Intoxalock's management team have been made in order to address her expressed concerns. Unfortunately, despite our attempts, direct contact has not been established. We have left a voicemail message and also sent an email to the contact details on record. We deeply regret any unfavorable experiences she may have encountered with our company, and we sincerely apologize for any frustration this situation may have caused.
  
  For any further questions or concerns, we encourage Ms. ************** feel free to connect with the dedicated representative assigned to her complaint.This representative can be reached directly at ************.

• Initial Complaint

  10/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am being charged more than I was initially told. In addition, I am in a national disaster area affected by Hurricane ******. I was told that a $75 re-set fee would be waived because the dealer HAD NO **** ELECTRICITY AND COULDNT PERFORM THE WORK. Instead I was charged $80.25. Also being charged with $5.35 Device protection fee about which I was not informed and did not agree to. This company is fraudulent to the core.

  

  Business response

  10/25/2024

  A member of the Intoxalock management team has been in contact with Mr. *********************** regret any poor experience he has had with Intoxalock and apologize for any undue frustration he incurred. 

   

  There were multiple notifications throughout our *************************** sent as Hurricane ****** progressed, these procedures were not followed for Mr. ******** so we deeply apologize.  We will address coaching internally and accordingly. 

   

  The lockout fee was credited prior to our contact but Mr. ******** had to pay $80.00 of the tow bill so Intoxalock has applied a $100.00 credit to his account to cover that and any inconvenience.

   

  If you have further questions or concerns, you may reach the representative handling this at ************

  Customer response

  10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 7/22/24 their interlock device presented me with an error code(WV30.20) in which it would not allow me to start my vehicle. After contacting their support team I was informed the device was defective and I had to replace it. In order to do so I would have to get my car towed to the nearest shop that installs these devices and pay for the towing and new device ($229.63) and submit a request for reimbursement since THEIR device malfunctioned. After submitting the request for reimbursement and confirming with the customer service manager the correct email while on the phone they stated they never received the invoice. After calling back and confirming the email once again they had me sent it to another email address who would then send the invoice to the manager for review. I was informed this would take 3-5 business days in which after calling a 3rd time to confirm receipt they again stated they didnt receive the invoice. On 08/08/24 their new device presented me with the same error message in which I had my car jump started so I could get to the nearest shop in which I had the device uninstalled due to an inconvenience and harm to my vehicle where I was then charged $289.33 and an additional $66.77 to close the intoxalock account, otherwise i would be getting billed for renting a device I no longer have installed. Upon calling them and confirming this is an error with their handheld device and also submitting an invoice for reimbursement due to their faulty device I was then told they have not received any emails stating such a thing. I have all emails and receipts for service in regards to this issue and would like to be reimbursed in full at the very least but would also like to be paid for the 6 hours of time away from work and inconvenience this has caused. Total for services: $585.73 Total lost wages at work: $38/hr x 6 hours is $228.

  

  Business response

  10/23/2024

  A member of the Intoxalock management team has been in contact with Mr. ********  We regret any poor experience he has had with Intoxalock and apologize for any undue frustration he may have incurred.
  
  After speaking with Mr. ******* Intoxalock has agreed to refund $591.68 for the repairs and issues with the unit during his time with us. A check will be cut next Monday for Mr. ******* for this amount. 
  
  If you have any questions or concerns you can reach the representative who you spoke with at  ************

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To whom so ever it may concern Respected Dmv Officer,My name is *********** ***** having CT license # *********** have ********************** Iid and according to the service logs and DMV notices as attached that I need to prove 2 violations were not a fault of driver 1, violated section 14-227a-12a (28) (H) dated 9/17/2024 2, violated section 14-227a-12a (28) (B) dated 10/1/24 I *********** ***** is contacting DMV in writing to contest and appeal both violations. The intoxalock device was giving wrong codes and acted unusual thus intoxalock was notified on 9/21/24 to inspect the device. ************** was ordered to have device inspected and was drop of at the cdls location on 10/1/24 for services and they have found faulty device in the car.Intoxalock was notified for replacement device asap but did take them 5 days just to ship new device and have it installed at service center. ************** started working on the card on 10/8/24 @ 3:29 pm and competed work on 10/9/24 .I have requested the call log from them proving the device was faulty and was replaced but intoxalock refused to provide me with call recordings and will only release it DMV or authorities. And they have agreed to pay for transportation cost to service center and back was in to the recording but was refused to cooperate according to refusal email that is attached too.I *********** ***** will truly appreciate attention to this matter and ask intoxalock for voice recording from 9/3024 to 10/10/24 to prove consumer frustration of faulty device and because of the situation caused loss of employment too.I am requesting Better Business Bureau and DMV to further investigate the issue with intoxalock.Thanking you,*********** *****

  

  Business response

  10/23/2024

  A member of Intoxalock Management was able to speak with *** *****.

   

  We apologize for any inconvenience caused and have issued a courtesy refund totaling $350. Per his request a copy of the repair work order was also emailed to him. The refund will be issued within 24 hours.

   

  Please reach out with any additional questions at ************.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Provided details and documents within "uploaded document" section below. I can send all pictures stored from my phone and any other needed information if you need from me, please HELP! They are trying to lock me into this device for absolutely no reason at all and are reporting inaccurate information to the state! The amount of money I have paid the business is more than $100 from below, it keeps increasing by the day and they will not remove my bank card from their system unless I pay $100 more on top of what I have already paid. This has got to be illegal, and I need your help as well as everyone else using this company's services. Your website is flooded with these complaints!

  

  Business response

  10/22/2024

  Intoxalock's management team has contacted Mr. ******** to address his concerns. We acknowledge any negative experiences he may have had and apologize for any frustration caused.
  
  Following the conversation with Mr. ********* Intoxalock has submitted his compliance check to the state of Missouri, and he has since removed the device from his vehicle.
  
  If you have any further questions or concerns, please feel free to contact the representative Mr. ******** spoke with at ************.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  9/29 i was eligible to get a my Driver's license.. Monday everything was sent over to penndot Wednesday I got My Driver's license. However I can't get intouch with intoxalock by phone.. to schedule to have the device removed out my vehicle which doesnt work my transmission went , they respond to emails etc .. my year is up intoxalock is telling me I need to extend my lease for another 30 days.. which wasn't in my requirements

  

  Business response

  10/09/2024

  A member of Intoxalock management was able to speak with **** ********. 

   

  Her account confirmed her device was removed. However, she expressed the inconvenience she experienced when needing to schedule removal. A courtesy credit was applied for $44.41 that will be refunded to the card on file. 

   

  Please reach out with any additional questions at ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩