12 Customer Reviews
Review from Bob T
1 star05/30/2024
Abysmal customer service. Their staff needs extensive training and has difficulty understanding the most basic policy requestsmost of what they do is data entry, and they cannot explain or answer questions surrounding the details of a policy or how to limit coverage(s). I'm moving my business and policies elsewhere.Review from Janet K
1 star03/14/2024
Very very poor customer service in ******************* and website is almost uselessReview from David L
1 star11/30/2023
I think u all are a bunch of rip offs that should not be in business do not use this company it will rip u offReview from mark d
1 star09/20/2023
This company is so terrible.This company cancelled my benefits sent a horrible letter and won't answer a call, won't tell me where to make a payment. I never saw something I considered a bill. They gave an address to send a check but not who to make the check out to or what number to assign this account.There is not info on the role of Mercer, Viabenefits or United Healthcare, I cannot get help and they keep passing me to other people who are knowledgable in order to waste my time.Absolutely terrible company, ****Review from Matthew M
2 stars07/12/2023
These bastards wrote an extra auto policy on top of the one I just got through them without my knowledge of it. The policy covered my old truck that had been broken down for a couple months before the bogus policy went into effect in April. I make nearly $30.00 an hour and I get a paycheck about 4 weeks ago on June16 that couldn’t feed a family of starving nationalists but thank God for the overtime. I call to find out why Mercer took $1,100.00 out of my paycheck and they inform me of this mystery policy so I tell them to cancel the policy immediately and send a refund. Two weeks later my paycheck is a third of what that one was due to limited OT. Man when I say WW3 and madness to no end it was all out assault on the Mercer call center!! It’s July 12 and still no damn refund and my car payment is due today and my daughters 16 year old birthday is tomorrow and I can’t afford to do squat!Review from Linda V
1 star06/12/2023
My complaint is that we pour thousands of dollars into their Group Universal Life insurance policies over DECADES ! But then if you are fortunate to live into your 70’s they increase the policy premiums so insanely high that most retirees can’t possibly afford them anymore . This is heart wrenching and just plain unfair and DISCRIMINATE against senior citizens. We count on that insurance money to maybe support a surviving spouse or help our children and/or grandchildren when we are gone . There needs to be laws to protect private citizens and stop these huge insurance companies from getting away with this ! Please help us. Thank you. Linda VReview from Laurie G
1 star05/03/2023
This is the worst health benefits service that I have ever used in 35 years !!!!! Their website is HORRIBLE and I need to change my password almost every single time I need to log in. Not only that but the "forgot password" NEVER works and I need to call, put in a ticket, wait up to a week for help, and then it works for a day. I hate the plans that they offer, they are a total sham. I wish I could give lower than 1 starReview from Louisa D
1 star04/25/2023
This company is a terrible benefits administrator. They should be sued through a class action under ERISA for their illegal activities. They do everything they can to hang onto FSA funds for as long as possible, for bogus reasons that have plausible deniability as mere errors if they are caught. They deny a portion of claims but reimburse the majority, doubtless in the hope that people won’t notice or won’t bother following up on the smaller portion. The company is unethical, their employees are ill-trained, and their website is so buggy and difficult to access that it too dissuades people from obtaining the reimbursements they are entitled to.Review from Melton A
1 star02/24/2023
One of the worst HSA management company. Service representative are rude and uneducated in their line of work. If you have them thru your company, good luck to you. If for some reason your company drops them while you are in retirement, find a new HSA. If I could give no stars or -ve stars (red) they would have earned those.Review from Ghazala K.
1 star10/07/2022
I wish you have a 0 star rating for Mercer Marketplace 365+ that is listed under Mercer umbrella. I received their contact from Insperity who is my HR provider when I was looking to sign up for COBRA and needed rates for affordable care act. I thought I will get an output on my laptop or via email but in a few seconds of completing this form, I started getting calls from strangers who were relentless and kept calling from so many different numbers and when I asked about their company, they gave a name premier and others gave a generic name. this is is where I got suspicious. No my private information is out there with some strangers who kept calling me. I am now individually blocking them.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.