ComplaintsforAccess Systems
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We entered into a 5 year lease agreement with Access System for copy machines. At the end of the lease term, we decided to use another company and terminate our lease. We fulfilled all of the lease terms but were told that we had to pay a buyout amount in order to get the return instructions for the equipment. There is no clause in the lease for a buyout quote/invoice. When I questioned this, I was referred to a term in the lease agreement that says "You agree that you are unconditionally obligated to pay all amounts due under this agreement for the entire term. You are not entitled to reduce or set off against amounts due under this agreement for any reason." This buyout is not listed as a term of the lease agreement.Business response
01/29/2024
******************* and I have had several phone conversations regarding the detail of these charges. ***** is in agreement with the amounts and will be receiving the proper documentation to support these amounts today. Thank you.
***************************;
Access SystemsCustomer response
01/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.