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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a Frigidaire dishwasher model number FFCD2418US on June 23, I wanted one made in *****************, salesman said it was in stock in the warehouse I believe in ******* it would be about two weeks. I called July 12 left a message for *****, the salesman I called again July 13. He will check with Frigidaire and ******* tomorrow which wouldve been July 14. Called me back July 15 evidently that model was not in stock so theyre going to upgrade to another model which is FDPC4314AS supposedly was shipped July 17 will arrive in one week is higher end model was supposed to be worth $699. I called again on July 26 salesman said he has been on it. His managers been on it. It is evidently not in transit as he originally told me it was in transit on July 14 so they are willing to give me one thats in the store, a Beko, made in ******* very well built. It sells for $799. They will give it to me for their cost $442 plus tax which will be another $66.78 so I paid a total of $469.57 supposed to be getting a dishwasher worth $799 made in *******. I agreed to accept this new model DUT2501X, the delivery people will call me for delivery. Once I received the dishwasher & was installing, I looked at the side of it, turns out its made in ****** not ******* and on CHS website I believe you can buy this Beko at their store right now for $579. So I got nothing but lies from commercial home furnishings. I tried to download their app so I can leave a review or get a phone to send an email to the owner but I cant seem to do that so Im writing a review here. I would like them to at least refund me the difference of original price of $403 vs $470 which is my final bill. This has been an ordeal I dont want to go thru again, 3 different models & over a month to get, not to mention they claim they returned my calls & left messages which I never received so asked them to start using their cell phone & not business line. Thank you
Business response
08/25/2023
We are agreeing to give the customer requested refund amount as requested. We would like to get this rectified as soon as possible. We have made multiple attempts to contact the customer and left voicemails. We have not been contacted back to get this completed.Customer response
08/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In August 2021, I Purchased a new floor model duel fuel range (electric oven and gas stove top) from CHF *****. This was the only dual fuel range that they had in stock. I have had issues with the range not working properly ever since I purchased it. I have had to power off the range at the breaker in order to get the oven to work several times a month. This problem just got progressively worse until the oven stopped working at all in November 2021. On 12/8/2022, a Capital Refrigeration tech came to our home to repair the range. I asked him how old the range was and was shocked to learn that it had been sitting at CHF since 2015! The range CHF sold me as new was 6 years old when I purchased it! I would have never purchased this range if I knew it was 6 years old. This is fraud. CHF knowingly sold me arrange that was 6 years old as new. They never informed me of this before or after my purchase. I had to sneak out this information on my own. I called the CHF ***** on 12/8/2022 and asked to speak to the Store Manage. I was told her name was ************************* and I left a detailed message with a colleague including my order number and requested a call back. I did not receive a call. I emailed ******************* yesterday detailing my complaint and proposed resolution. I did not receive a reply. I need The BBBs help to resolve this issue. Please.Customer response
12/13/2022
Hello. So, CHF's Store Manager and Appliance Manager have contacted me. They have offered to order me a new duel fuel GE range that retails for $3,000, deliver and install the new range and remove the 2015 range they sold me in 2021 free of charge. They offered to add on a 5 year additional warranty to the new range. I accepted this offer today 12/13/2022 via email. However the completion of this agreement may take 8+ weeks, as they are ordering the new GE range.
However, I am wary about closing my BBB complaint until I have actually received the new range. Is it possible to put my complaint on hold-- signifying that I do not currently need BBB mediation services to resolve the complaint? However, I only want to officially close the complaint once CHF has honored its agreement.
If I cannot place the complaint on hold, and choose to close it, as we have tentatively reached an agreement, would I be able to make a new complaint in the future, if CHF does not honor its agreement?
Please advise. Thank you for your help!
*****************************
***************************
************Business response
12/20/2022
My name is ***********************. I am employed by *********************** as the General Manager of Chf Home Furnishings. I have and will continue to be the person responding to any BBB inquiry as well as contacting the respective customer/customers involved in any future disputes.
I placed a call to the customer (Miss *****************************), to address her concerns in detail. Shortly after the phone conversation I sent an email with a proposed solution. ****** accepted my offer the next day via email.
In this same email, ****** stated that she is in process of retracting her complaint with the BBB.
With this understanding, I was not aware any further action or correspondence was required on my end.
Chf Management will see this through to the end until the new product is delivered and installed. If anything further is required on my end, please let me know.
Thank you.
***********************
Customer response
12/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.