ComplaintsforDania, Incorporated

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  i Please see some of the email with Scandinavian Design I have contacted your office on four different occasions, once a voice mail message was left, twice with ******* and once with a female team member. I purchase 4 chairs and table. Two of the chairs legs has come off (the chrome part) and the back of the chair is Loose. Upon speaking with ******* who promise to call me back once he spoke with the warehouse. He also stated we could replace the chair. At the time speaking with him only one chrome was off. On Saturday after returning home another one came off. I purchased the furniture in October. If someone can assist in this matter, it would be greatly appreciated. I received outstanding customer service upon purchasing the ******************** but only promises afterwards. I believe the chairs is ****** Dining Chair. At this point I believe I may have concern with these chair legs Three of the legs piece have come off in my home and at the store, their display, the leg came off. Please see uploaded email and pictures forward to Scandinavian contact team member.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a floor model bed frame that upon inspection in store was in like new condition. Once the product was delivered it was no longer in like new condition as it now creaks and makes constant noise. This is now unacceptable but I have been told it is a final sale.

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  purchased a couch and dresser. at the time of sale, we were informed the dresser was on backorder, but couch was in stock. sales rep ****** asked how we would like to inquire the couch and dresser and we optioned for delivery. delivery of the couch now and delivery when the backorder dresser arrives. we paid for delivery, as instructed to do so.. i believe it was $190 for delivery and we made it clear we wanted the dresser delivered. couch delivery went fine, about 60 days passed and i followed up on the inquiry of the *** for the dresser and ensuring it was being delivered. this is when i was told ***** or ****? reached out and left a VM stating that the dresser got pushed ( i have no record of the call and dania cant prove they called ) and i was then told we would have to pay for delivery ( again ) because they have notes stating we selected to have the dresser picked up.. quite different than what we were told at the time of sale. 3 out of the 3 managers i spoke to at the end of November all declined to be helpful with either providing a discounted delivery fee, or free. each one stated that im the liar, that their 2 reps ****** and *****/****? have been with them for a long period of time and would never lie about a situation.. even though they are? we were never told it'd be an additional fee until i inquired about the dresser. were told they reached out despite me not having records or a VM and then continue to say im the liar. not to mention when we purchased everything, i inquired about the delivery team taking away the old couch and all was said was ' oh you'll communicate that to them when they reach out about delivery time and theyll get you all scheduled for a haul away ' come to find out, its an other additional fee that we had to pay and was never told about..

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a rug from scandinavian designs that arrived open, dirty and frayed. They tell me they have no control over the delivery because it comes directly from the supplier. That is not my problem, that is their choice. They would like me to do the most environmentally irresponsible thing and have the rug shipped back from colorado to Georgia, in an unsellable condition, only to ship another one back across the country. We are not doing that. I have said to them I am willing to keep the rug as it, in used condition,l and have it cleaned and repaired, but they will only compensate 30% off which doesn't even cover the cost to have it picked up and cleaned, let alone repaired.

  Customer response

  09/26/2023

  Hello - my ideal resolution is that they compensate me enough to have the rug cleaned and repaired.  I do not want to do any more harm to the environment, so shipping an unsellable rug and having a second one shipped is a non-starter.  Further, I would hate to give that horrific shipper any business.  When I mentioned to them on the phone that I would get BBB and my bank involved to get to a resolution, they threatened me by saying that at that point any resolution would be at the discretion of the third party and scandinavian designs would do nothing further on the order.  So ensuring myself at least some reimbursement, I told them to process the 30% discount, but that doesn't even cover the cost to have the rug cleaned, let alone repaired.  I do not consider this an acceptable resolution.   

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a bedroom set which included a dresser and a queen **** Delivery date was set for 7/16/2023. The delivery people arrived on the 16th at time given. They started bringing in parts of the **** Then they brought in night stand the guy dropped the nightstand damaging it and breaking tile step shown below. I was not able to accept night stand and also not able to accept bed at that time due to it being damaged out of box. Pictures were taken for broken step and they said someone would get back to me. No one ever got back to me so I called them back a few days later think I spoke with **** the store manager. We set new date to the 7/20/2023.The delivery again arrived at time given they put bed together but they forgot night stand. Again no one called me to follow up I finally got a hold of **** on 7/25/2023 and he had nightstand sent same day. They were supposed to get back to me about broken tile I ended up calling Corporate and finally got ahold of *******. They are now offering me an amount that they think is good to replace the one broken piece of tile. But I have told them. That tile is no longer made. It was sold at ********** made by a company called life proof. That tile has been discontinued for awhile. I would take a reasonable offer but like I said they keep offering something based on the one broken piece. I would love to replace just the one piece but it is un replaceable due to it not existing anymore. So the only other option is to replace the entire stairs which would be a compromise. Or replace the entire upstairs. So offer needs to go according to that not replacing just one piece. I even gave them info on maker of tile and said if they could find same tile. I would then get quotes for replacement of one piece I also had ******* email me saying I said over the phone that I would accept offer they are giving. That is a lie.If I said I would accept offer why did I get quotes or why did it take over a week for a response All I want is a fair offer

• Initial Complaint

  06/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  INVOICE #******* Date of purchase: May 03, 2023 Date of contact: May *****, 2023 Scandinavian Designs made absolutely no effort to help when an email sent through its website requesting a refund of $70 between the regular and sale price of an item I purchased "disappeared" from the company's system. I used the contact form on the company's website, which means there is no record of the communication on my end and the company can blithely say that, "We have no record of the email." For a measly $70, Scandinavian Designs is willing to lose a customer and generate a complaint.

  Business response

  06/23/2023

  We got in contact with both our online customer care team and the store location that was helping facilitate the order. A resolution was reached and the customer was reimbursed the amount originally requested. This issue should be resolved. 

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We had furniture delivered through this company. While the delivery took place, the delivery team was completely negligent. There were boxes that contained chair. Instead of carrying these boxes up the stairs, one delivery person rolled the boxes up the stairs. In that process, they scratched our stairs. Our home is a new construction home so there were no scratches there to start with. They also did damage to our walls in the process. We filed a complaint with the company and they offered $100 for the damage to the walls but declined the claim for damaging the chairs. My wife personally witnessed them rolling the boxes up the stairs, but their delivery team, when asked by the claims representative, denied that they did this and claimed that they carried everything up the stairs professionally. We had contacted the store immediately and they apologized, but passed us on to the corporate office in *****. This is where we filed the claim as well as provided photos to document the damage. Even with these photos, their admission that the delivery team did damage our walls and my wife's witness account, they are still declining our claim for the damage to the stairs. These stairs were a $4900 option cost for our brand new home and they now have scratches on almost every single stair. The delivery team even refused to unbox the chairs claiming that they did not want to damage them any further. At the end of all this, they both looked at my wife and requested a tip. When she said she did not have any cash, they insisted stating that they accept Venmo. At that point, my wife felt intimidated and agreed to send them a tip. I am not requesting that the company replace our stairs. I want the damages repaired by a professional and since they are the ones who did the damage, they should be the ones to absorb the cost.

• Initial Complaint

  05/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase a leather recliner sofa and chair from Scandinavian Designs in *******, **.on 9/17/2020 and the sofa leather is peeling. It is only 2 1/2 years old and I would think expense leather would not peel. It even looks like it was painted on and not real leather. Ive had other leather sofas many, many years and never seen this happen. My husband and I are only ones living in the house. It is used in a very normal fashion. I have contacted the store via phone and email. First call was on 3/27/23. I sent photos of the sofa showing the peeling of the leather. On 4/2/23 I asked for a response. The store representative sent it to store manager, the store manger said, it is not under warranty and will contact the district manager. I am waiting for reply from April 24th. They do not get back with me unless I initiate the discussion. Should a 2 seater leather sofa that costs $2,339.00 be having this issue after only 2 1/2 years? I am so disappointed in the quality of the sofa overall and with the leather issue.What is my recourse?Thank you

  Business response

  05/10/2023

  The store manager has been trying to get in contact with the vendor regarding the leather issue, who we no longer work with. The Regional General Manager of the ********** area has confirmed he will be calling the customer today to provide an update. 

  Customer response

  05/12/2023

   
  Complaint: 20024131
  
  I am rejecting this response because it does not resolve the problem nor provide me with any specifics as to when they will have an answer to my complaint.  I did get a phone call from the manager stating they are looking into it.  How long do they get to keep looking into it?

  I really feel the only reason I got a call back is because I filed this complaint with BBB. So thank you for that and I hope we can keep it open until a get refund for my sofa that is falling apart and leather is peeling ( if it is even real leather)
  
  Sincerely,
  
  ***************************

  Business response

  06/14/2023

  The *** *****, has offered a resolution to the customer who is currently out of the country. ******** says she'll contact him when she's back in July.

• Initial Complaint

  01/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a couch from this company over a month ago. On the day it was too be delivered, it never showed up. After countless phone calls they said the couch was lost and they could not find it. They finally offered to re-order the couch for us which would set off another 4-6 week delivery. They cancelled this order immediately after assuring us they completed it. Weve been waiting for this couch and now need to start the process over with another company.

  Business response

  03/16/2023

  Hello, this issue was resolved in 2020. The sectional was located in the warehouse and delivered on 9/14/20. Shipping fee was also waived due to the inconvenience. Thank you. 

  Customer response

  03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  01/30/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We purchased a leather couch from Scandinavian Design. Not only was this huge piece of furniture delivered (on August 13 2020) with no promised advanced call notification, no removal of the furniture from the box for inspection, no authorized signatures from our household (because we didnt know they were there / they dumped the furniture in our garage that happened to be open), but when we actually were able to remove the couch from the box (on August 15 2020) we found Scandinavian design also sent a leather coach with an incorrect / mismatched pieces and components. I called them immediately and reported this the same day, they told me to send an email with pictures and I did right away. No reply from **** design. I continued to call and email to follow up every few days on the correct part to make this pricey couch useable and all I am told each time is that their **************** is busy and have not replied yet. Its now been almost 3 weeks Ive been following up to get this incorrect backrest replaced to what we were supposed to receive / so it is usuable and still have not received any confirmation on the replacement part.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩