Business ProfileforSchaffer's Towing
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5711 N Government Way, Coeur D Alene, ID 83815
- BBB File Opened:
- 11/21/2011
- Years in Business:
- 56
- Business Started:
- 11/1/1968
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Terry Vulles, Owner
- Contact Information
Principal
- Mr. Terry Vulles, Owner
Customer Contact
- Mr. Terry Vulles, Owner
- Additional Contact Information
Fax Numbers
- (208) 667-2336Other Fax
- (208) 667-2336
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Lyndsey C
1 star09/07/2023
Schaffer's Towing Response
09/08/2023
Hi *******,
We did not tell you a hard quote. We never do. My dispatcher told the customer it was a hook fee + mileage round trip. I have two people that can attest to that. We always tell people that. Even if we give an estimate we always let them know it is subject to change based on the circumstance. I am sorry the you misunderstood the the situation. I am sorry you had a bad experience but the fact that you misunderstood the estimate does not mean we rip people off. I will use this as a ****** though to make sure we are much clearer with our customers on the phone. I thank you for pointing out somewhere that we can improve. I hope you have a better day.
Regards,
*****
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