Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Schaffer's Towing has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSchaffer's Towing

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5711 N Government Way, Coeur D Alene, ID 83815
    BBB File Opened:
    11/21/2011
    Years in Business:
    56
    Business Started:
    11/1/1968
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Terry Vulles, Owner
    Contact Information

    Principal

    • Mr. Terry Vulles, Owner

    Customer Contact

    • Mr. Terry Vulles, Owner
    Additional Contact Information

    Fax Numbers

    • (208) 667-2336
      Other Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lyndsey C

    1 star

    09/07/2023

    DO NOT USE SCHAFFERS TOWING. This morning I called reliable towing and Schaffers towing for quotes to have my car towed. Reliable quoted me $260 and encouraged me to call around to get other quotes to make sure that I was getting the best deal possible. The next company I called was Schaffers. I spoke with dispatch who quoted me $200 with a possible $10 delta. I explicitly told him that I had already called reliable who quoted me $260 and that I was going to use Schaffers instead because the price was much less. Fast forward to when my car is getting dropped off and the driver (who was great) told me that it was $303. plus 3% fee if I was paying with a card. I told him that was not even close to what I was quoted and that the dispatcher told me that It would be within $10 of $200. I would have NEVER chosen to go with a more expensive tow ever! This is an underivable car that is being auctioned off, it is not on our insurance we are not being reimbursed for this tow we paid out of pocket. When I called and spoke with the dispatcher again he said that AND I QUOTE "I did not have time on our call to give you an accurate quote" WHAT the hell????? That is your job!!!! Its not my job to read between the lines! if it had been the $10 delta that's understandable, even if it had been $20 I could understand. But $100???? I will NEVER consider using Schaffers towing again. EVER. And I will make sure to spread the word that they are ripping people off. RIDICULOUS. In the end they took the bill down a laughable $13. I paid a reluctant $290.27. And to be clear, if he had said that it was going to be $300, and that was the best price I could find then I would have gladly paid the $300!!! but to say $200 with a $10 delta then show up at my house after the job is done and tell me $300 is absolute BS and furthermore to say that the reason it was so inaccurately quoted was. because you "didn't have time" to quote me accurately is completely UNACCEPTABLE.

    Schaffer's Towing Response

    09/08/2023

    Hi *******,

    We did not tell you a hard quote. We never do.  My dispatcher told the customer it was a hook fee + mileage round trip. I have two people that can attest to that.  We always tell people that.  Even if we give an estimate we always let them know it is subject to change based on the circumstance.  I am sorry the you misunderstood the the situation.  I am sorry you had a bad experience but the fact that you misunderstood the estimate does not mean we rip people off.  I will use this as a ****** though to make sure we are much clearer with our customers on the phone.  I thank you for pointing out somewhere that we can improve.  I hope you have a better day.

    Regards,

    *****

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.