ComplaintsforMichaels Stores, Inc
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I had a package sent to me from ************* that was set to arrive at the **************** today. When I went to the location to pick up the package, I was told by the ********* store employees had not scanned or accepted the package and they were not in possession of the package. This is the third time this is happened. Either the UPS employee is not dropping it off as stated, or the *******'s employees are incompetent.Business response
09/04/2024
Greetings-
We are sorry to hear about the customers experience. If the customer has evidence that her items were in fact delivered (such as a signature) we would appreciate the opportunity to view it, the next step in this process, would be for the customer to file a lost package claim with **** In the interim, I will follow back up with the store location to ensure we have done our due diligence in finding the missing packages.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.