Customer ReviewsforWickstrom Plumbing, Heating & Cooling

This is a scam outfit. They claimed our 2 furnaces had failed with cracked heat exchangers. They threatened to shut down our furnaces. Even the manager used scare tactics, repeatedly saying our family was at risk. He then admitted hadn't even seen the technician's photos. The photos were time-stamped from a year and half ago and they weren't even from my furnace. I had a very reputable company come out and verify that my furnaces were in perfect health. My home is only 8 years old. Don't let them into your home.

We stayed with this plumber too long. We are seniors and were glad to have a plumber and trusted Wickstrom. They were good at installing a new water line, furnace and re-pipe. The rest of the time, they found things to fix and most required us to call for follow-up, as the amateurs did not do the work right. They said it was leaking under our brand-new toilet, so we consented to have the wax ring changed. There was no leak. They cut the new vinyl flooring, as they removed the caulk and replaced the caulk in a shabby manner. I called to have the caulk redone and the real plumber did it only slightly better. The plumber detected slow pipe leaks and unbeknownst to us, called their friend, a restoration company, to our home. He should have told us to call our insurance company to see if the job was covered. The clean-up company, Apex Restoration, was excessively destructive, but eventually agreed to a lesser fee. Wickstrom could be a good company, but they charge full amount for their beginners to do their learning at your house. If you have bought their service contract, they will cheerfully return and make it right. When you need plumbing, I recommend that you get the water shut off and call the insurance company, so they can deal with clean-up and restoration. If you are dealing with that problem, get a few bids before you decide. If we can keep others from this plumbing and home destruction grief, it would be worth it, but chances are, you are reading this review, after you were already screwed by Wickstrom or Apex Restoration. It is against the law in other states for a professional to refer another professional and we need to encourage our legislators to make this practice illegal in *****.

**** was very helpful in answering all our questions and provided the information we needed to make an informed decision regarding the repair options.

***** was fabulous took the time to find everything that was need to keep my system running she even helped me fix my tv she went above and beyond!

On 06/21/24 we used services of Wickstrom heating and cooling company because our ** didnt work very well.After diagnostics specialist suggested adding refrigerant and assured us that the air conditioner would make the house cooler. Technician added 1,5 pound of refrigerant R22 and something else to stop leak . After another 3 days technician arrived, connected the equipment and said that everything was working fine and left. After another 3-4 days we noticed that the air conditioner stopped making cold air at all, it was making warm/hot air when turned in cool mode. I made a video about it .( **************************** ). We had to install new system with other company. We live on low social security income and come up with money for new system was very hard. We had to borrow money from friends and families. When we asked Wickstrom company for refund they said that they did all they could and will not give refund. Now, the ** system they worked on is ruined . What I found out from one ** specialist from an other company that the reason why ** blows warm air is that there is no refrigerant in the system and if it was added to the system recently that means that technician that worked on the system over used pressure . Not sure exactly how he said it. It has something to do with the We could not wait anymore because it was extremely hot in the house. So we were forced to install the new system because the old system was ruined . As I said before we added refrigerant in the system week before it started to blow warm air, that means it leaked out . I asked technician from Alley company to check how much refrigerant left in the old system since they had the old system and he said 0.7 oz (not pound) Im asking Wickstrom company to refund in the amount of $1032. P.S. Not sure if this Wicsstrom company is correct, the phone number is not matching.

***** conducted a review of my plumbing system. He did a thorough job and explained to me what could be done to ensure the system was working efficiently. *** and ****** came and did installation and repair work. They did an excellent job and made sure to explain to me every step they were taking.. All three men were knowledge. They all were courteous and made sure everything was cleaned up and looked good before they left.

After a main water line repair we needed to replace the entire line so contracted with Wickstrom (they are the agent for Homeserve). I feel so fortunate that they assigned ******* to install the line. He is professional, knowledgeable, honest and just an amazing person. He explained everything very well, worked hard to make us happy and even had to repair an error made by another tech that caused a leak in a sprinkler hose. ******* was simply amazing. I am confident he made sure the work was done correctly and I KNOW he would return if we had a problem (a rare quality today). His helper, *****, was also a great guy and a great worker.

************** and **** were very professional, knowledgeable, skilled, efficient, helpful, and courteous. Thanks!

*** and ****** from Wickstrom plumbing installed my ********** conditioner. I was very pleased with their service, and will continue to be a regular customer.

Excellent work very professional on time. Thank you very much. Give us gift cards because we have they know we did the work basically. ****** and ****** were amazing technicians