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Complaint Details
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Initial Complaint
07/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4 June 2023 this business replaced my roof. The new roof leaked causing extensive water damages. It has been a month but the damage has not been addressed. ****, the manager does not call with updates, as promised, and makes various excuses for lack of performance.
Business response
07/20/2023
********,
We apologize for the frustration and stress that this issue has caused during your project. Insurance and water remediation processes can be an extensive due to the collection of information and companies working together. This process has been more complicated due to preexisting damages which has caused discrepancies in reports from the restoration company and our insurance company. Nonetheless, we are committed to finding a proper solution that restores the area of the leak to its original condition prior to us starting. We are actively looking into all information provided to ensure you are taken care of. ********** reports from all parties are still being processed but will be made available to us shortly. Progress and weekly updates will continue. As mentioned before, you are also the main contact with all parties so you will get the most up to date information. Thank you for your patience in this matter and please let us know if there is anything else we can do.
Idaho Roofing ContractorsBusiness response
07/20/2023
********,
We apologize for the frustration and stress that this issue has caused during your project. Insurance and water remediation processes can be an extensive due to the collection of information and companies working together. This process has been more complicated due to preexisting damages which has caused discrepancies in reports from the restoration company and our insurance company. Nonetheless, we are committed to finding a proper solution that restores the area of the leak to its original condition prior to us starting. We are actively looking into all information provided to ensure you are taken care of. ********** reports from all parties are still being processed but will be made available to us shortly. Progress and weekly updates will continue. As mentioned before, you are also the main contact with all parties so you will get the most up to date information. Thank you for your patience in this matter and please let us know if there is anything else we can do.
Idaho Roofing ContractorsBusiness response
07/20/2023
********,
We apologize for the frustration and stress that this issue has caused during your project. Insurance and water remediation processes can be an extensive due to the collection of information and companies working together. This process has been more complicated due to preexisting damages which has caused discrepancies in reports from the restoration company and our insurance company. Nonetheless, we are committed to finding a proper solution that restores the area of the leak to its original condition prior to us starting. We are actively looking into all information provided to ensure you are taken care of. ********** reports from all parties are still being processed but will be made available to us shortly. Progress and weekly updates will continue. As mentioned before, you are also the main contact with all parties so you will get the most up to date information. Thank you for your patience in this matter and please let us know if there is anything else we can do.
Idaho Roofing ContractorsBusiness response
07/20/2023
********,
We apologize for the frustration and stress that this issue has caused during your project. Insurance and water remediation processes can be an extensive due to the collection of information and companies working together. This process has been more complicated due to preexisting damages which has caused discrepancies in reports from the restoration company and our insurance company. Nonetheless, we are committed to finding a proper solution that restores the area of the leak to its original condition prior to us starting. We are actively looking into all information provided to ensure you are taken care of. ********** reports from all parties are still being processed but will be made available to us shortly. Progress and weekly updates will continue. As mentioned before, you are also the main contact with all parties so you will get the most up to date information. Thank you for your patience in this matter and please let us know if there is anything else we can do.
Idaho Roofing ContractorsBusiness response
07/20/2023
********,
We apologize for the frustration and stress that this issue has caused during your project. Insurance and water remediation processes can be an extensive due to the collection of information and companies working together. This process has been more complicated due to preexisting damages which has caused discrepancies in reports from the restoration company and our insurance company. Nonetheless, we are committed to finding a proper solution that restores the area of the leak to its original condition prior to us starting. We are actively looking into all information provided to ensure you are taken care of. ********** reports from all parties are still being processed but will be made available to us shortly. Progress and weekly updates will continue. As mentioned before, you are also the main contact with all parties so you will get the most up to date information. Thank you for your patience in this matter and please let us know if there is anything else we can do.
Idaho Roofing ContractorsBusiness response
07/20/2023
********,
We apologize for the frustration and stress that this issue has caused during your project. Insurance and water remediation processes can be an extensive due to the collection of information and companies working together. This process has been more complicated due to preexisting damages which has caused discrepancies in reports from the restoration company and our insurance company. Nonetheless, we are committed to finding a proper solution that restores the area of the leak to its original condition prior to us starting. We are actively looking into all information provided to ensure you are taken care of. ********** reports from all parties are still being processed but will be made available to us shortly. Progress and weekly updates will continue. As mentioned before, you are also the main contact with all parties so you will get the most up to date information. Thank you for your patience in this matter and please let us know if there is anything else we can do.
Idaho Roofing Contractors
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.