ComplaintsforNampa Inn & Suites
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked this hotel via Expedia, as you can see I booked a room with a King **** When I arrived they said it was unavailable and gave me another room. I entered that room to find it not cleaned. I got another room, upon going to it the parking lot had people drinking next to their cars. The secure doors to building were propped open by other guests. The flooring as pictured caused me to trip twice. The most important aspect and the reason for my request is the room was unable to be secured by safety locks. The door was not reinforced and the mentioned safety lock was non existent. I would have had to prop the bathroom door open against the front door to keep it secure. As a woman traveling alone I was too scared to stay the night and ended up sleeping on a friend's couch. The whole building was in disrepair and overall scary. I request a refund.Initial Complaint
08/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This business misrepresented the current state of their hotel. They refused to give me back my money even though I didnt stay there. I was bitten by bugs and left 5 minutes after I checked in. They had vegetables in pallets on the floor. There was broken and dirty furniture in the hallway. The hallway smelled like diapers and old food. My key opened other hotel doors.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I checked in after booking through Booking.com. $129 for the night. a little sign said something about pet policy. so I asked to be charged for the pet policy. $15. The next morning, I loaded the cars. and went across the street to eat at 11am. The front desk called my cell phone, and said check out was at 11. I said I am checked out! they said the dog is still in the room. So they charged my card $100 for late check out. Then I check my bank statement they charged me $340 for not telling them I had 2 dogs! I live 1 mile away from the motel and brought over the second dog the next day.I feel ripped off and am fighting the charges.....My complaint to BBB is that the sign on the front of the building says Pool Spa Sauna. They don't have any of those available to guests!Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When we arrived at the hotel, we were charged a $100 deposit to make sure we didnt damage the room. There was no housekeeping during our 3 night stay (which was fine, but they may have noticed the stains on their linens from the previous tenants if they had cleaned the room). Upon checkout, we left the room clean, and they did their walkthrough. They then kept half of the deposit because of a stain on the towel and on the pillowcase which were both there when we checked in. I was told after the fact that I should have just taken a picture before. Instead of complaining, we just didnt use those items as the pillowcase was on the bed we didnt use, and there was another towel for us. The pictures included show how we left the room.Business response
07/05/2022
This guest was fairly charged for the damages they caused during their stay. All of our rooms are cleaned and inspected by myself and the owner every day to ensure things like this do not happen. Also, there is a sign at the front desk at check in that as well as online that explains that due to staffing shortage, if a guest would like housekeeping service to please notify the front desk and we will have a housekeeper clean their room during their stay. All the charges incurred by this guest are legitimate and as such we will not offer a refund.Customer response
07/05/2022
Complaint: 17476135
I am rejecting this response because:I was not frustrated by the lack of housekeeping. That isnt the issue here. The issue is that a pillow on a bed we didnt even use had a stain that we were charged for and a towel we didnt use had a stain on it. This place was hardly a classy spot, so we werent expecting much, but being charged $50 for damages is completely unacceptable.
Sincerely,
*****************************Initial Complaint
03/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I want my money back. There was a mistake in the booking. I was told by the front desk what needed to be done for my refund. I did just that. Called the booking place they sent an email to get verification of the return. Front desk told me not to worry she would make sure it was taken care of. After 6 days of not hearing from the hotel I decide to call. They said because they werent told right when it happened (they were told I have witness and emails) that they will not refund me. I asked to speak to owner and she told me the owner doesnt speak to anyone. They are telling me lies about the conversation that had with the booking company. I cant afford this and need your help please
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.