Customer ReviewsforPeterson Chrysler Dodge Jeep Ram

Took our 2019 dodge mega cab to get a oil service not only was it messy all over the paint there. ****** backed it into a pole putting a dent in the bumper Was promised a partial refund and a new bumper months later still have not received refund And when my husband went to pick up the bumper, nasty manager name, ***** or ***** refused to follow through with what was promised. My husband is just asking for the plastic clips that go with the bumper in case when he puts the new one on they were broken. She absolutely refused to do this and the refund that she had already promised she said was not on the table anymore I dont know how businesses can stay in business with rude customer service managers shame on you *****

This has been resolved. There was a communication breakdown between departments that lead to an unfortunate situation. 

I was on petersons web site April 30th 2023, they have listed a 2022 dodge ram dually listed for *****. , I called the next day may 1st 2023. I spoke with a lady who said they would have to locate the truck and call me back. 2 hours later she called back and told me their was a deposit on the truck if it falls though she would cont me. I did not realize my boyfriend had also called on the truck and was told the same thing. May 2nd I was looking at their website at trucks again. The exact same truck vin and stock number the same is now listed for *****. ? I would call that a scam and false advertising.

Peterson Ram and their sales manager **** lie about cash prices. Although the website says CASH price they will not sell it unless you finance the vehicle through one of their banks. In addition, they will also make you trade in a vehicle. None of this is spelled out, the sales manager admitted that the website was wrong but he didn't make the mistake and he wasn't going to abide by the cash price. The web manager stated that she didn't know where the cash price was coming from and she didn't know how to fix it. The bottom line is they are advertising cars for a cash price that they will not accept. There is a disclaimer that the sales price may have incentives for finance and trades but it says nothing about the advertised CASH PRICE. I have since contacted the ***** ************************* for resolution.

Dear **************,


We are sincerely sorry that there *** have been some confusion about our pricing on the website. We make every effort to ensure things are accurate on our website, but, unfortunately, once in a while, we have an error that crops up.


The CASH pricing that you are referring to was an error through our third-party vendor who maintains our website and was corrected immediately when you brought it to our attention. Along that same line, the sale price was the same as the cash price which is what we are advertising the vehicle for.


Please note the disclaimer that appears on each vehicle for sale:


Disclaimer:
Price includes Listed manufacturer rebates that *** apply, Not All customers will qualify. Contact dealer for all details.
New vehicle pricing is plus. Tax, Title, Tags or Additional dealer Discount not included in vehicle prices shown and must be paid by the purchaser. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. **** is easily done by calling us at ************ or by visiting us at the dealership.
**With approved credit. Terms *** vary. Monthly payments are only estimates derived from the vehicle price with a 72 month term, 5.9 % interest and 20% down payment.
*Pricing provided *** vary significantly between website and dealer as a result of supply chain constraints, broken web site links or miss information between manufacture and dealer. Pricing shown is non-binding and does not constitute an offer. Always Contact your dealer for updated vehicle pricing.
*Sale Price *** include incentives to trade and finance.


Mistakes happen, and we apologize, and if you still feel the need to involve the Attorney General, we will gladly respond accordingly.

Stay away from this service department! I took my 2018 Wrangler (just 2 months out of warranty) to have the a/c looked at, since it wasn't operating correctly. The first time I took it in, the software had to be updated as well as the coolant, and the labor costs were insanely high. I have an extended warranty that would have covered some of the $765 repair bill, if Peterson would have filed a claim- they said they did. My extended warranty company confirmed that nobody EVER called the claim in (they confirmed this with several phone calls). Also, one service person quoted me a $700 amount, and when I went to pick it up, a different service person said the repair would be closer to $900. When I picked up my vehicle, I talked to the manager of Peterson, and all I was offered was a free oil change- which the service department also forgot to do, while my a/c was being fixed. The 1st repair didn't fix the a/c and I had to take it in again, 2 weeks later. They made sure, after several of my complaints, to call and have this covered by my extended warranty. To cover their butts from the first repair and my complaint, the service person said he called the warranty company and was told to have me call, so they could reimburse me for the first repair. This was also a lie. I called my warranty company, and they said since a claim was never filed, they wouldn't cover the costs- I have a voice mail to prove this. He didn't have a contact name and wouldn't help, when I told him they weren't going to cover it (again). Not only will I not be taking my Jeep to Peterson for service, I will never buy a car from them again, and I'm out almost $800.

********* , we apologize your experience with our dealership has been less than stellar. Our Customer Relations Manager ********************************* will look into this situation and give you a call directly to discuss. Her direct line is *************.

Highly do not recommend this dealership. Do not go here, unfair business practices, policies and they are discriminatory. Rude sales managers who treat you with zero respect and waste your time. Sold a car that I was in contract to buy as I was there waiting, no one said anything to me as my credit was still being ran and we already had an approved loan. Watched someone test drive the car I was buying where it then asked whats going on and all of a sudden it was their car and they were filling out an application for it. Talked with their marketing liason today who after she posted the incorrect phone number to contact her three separate times said its policy that once a car is in contract its taken off the lot. Which the other person didnt even finish the application process. Other Peterson dealerships have been way more pleasant to work with. This whole dealership should be avoided. Take your business elsewhere!

******** I am sorry you felt our conversation and apology were not an acceptable avenue in addressing the situation at hand. The fact of the matter is, the first offer that was presented to you and your husband was not accepted. We were asked to go back to the banks for a lower payment and term which we did for you. A vehicle is not considered "SOLD" or under "CONTRACT" until a customer agrees to specific terms and then signs a commitment document. During negotiations, a vehicle is still available to sell. Customers do not always accept the terms and conditions that a bank offers up. The vehicle was not sold from underneath you. Two other consumers completed an application, with one consumer accepting the offer that was presented, and signed paperwork. In a phone conversation between your husband and the sales consultant, you were advised that two other potential customers were interested in the same vehicle. Timing and the acceptance of an offer go to the first person to agree to terms etc. Since our first offer from the bank was not accepted by you and your husband and two others were in the same process, the vehicle sold. We again apologize this process caused you grief. ********************************* Customer Relations Manager CDJR ***** *************

Hi *****,Again, as discussed we were actually at the dealership while this happened, there were no phone calls. We were there waiting and *****, ***** and even RC said that the other person who ultimately bought the vehicle hadn't finished the application as we were still there. Again, not coinciding with what you are trying so hard to prove in these comments. What you are saying in your comments contradicts what actually happened. Because after we had realized what happened, we said we had approved the loan and they said we couldnt because the other customers were filling out the application. No communication was given to us as we were there waiting. Unfair practices and policies for someone the dealership is clearly friends with and knows. Even your sales man ***** said this was the most unfair and ridiculous thing hes ever seen and I have all of the text messages to prove it. Of course Im still waiting on a call from a GM since hes apparently too hard to get ahold of. Bought two cars in the last two weeks and Ive gotten a call from every GM in the area about my experience. I