ComplaintsforFindlay Chrysler Jeep Dodge Ram

• Initial Complaint

  10/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  The dealership had my vehicle for 4 days for a basic service code check.I made the appointment one month ago-thats how far out I was told the service **** was. My appt was for 10/5. I provided my phone number three times- and was told I would receive a call about the update. I received no call after two days on 10/7 i spoke with **** a customer service representative who was rude and condescending arguing that I was called- in actuality Findlay Jeep called my ex husbands phone- no idea how they did that as he was never on anything affiliated with this Jeep Or my account. Also, *** could not answer my question about how someone not affiliated received a call about my vehicle when I didnt. When I questioned the service **** manager about the handling of my account and the status about my vehicle I was received with an aggrieved large man, apparently the service manger sizing up with me as yelling What?! Which, to my knowledge is not close to anything related to decent customer service when this dealership just disclosed private information to someone that legally has nothing to do with my vehicle or location of my vehicle for personal or safety reasons. I was incredibly disappointed, paid hundreds of dollars and actually was not provided a receipt for services rendered which I feel should be covered by this unethical dealership.

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  To start, I made an appointment a few months ago, to get my car diagnosed and fixed by my warranty company. We tried and tried for almost 2 months to call and get through to someone, which in turn never actually got through. Then one day, I decided to call and talked with someone, who knew absolutely nothing. I asked about loaners cars and was told they do not do that... So, the same exact day, my boyfriend happened to be in the area, and I asked him to stop in and ask. He did, and the advisor he talked to, had to go ask the service manager, because he didn't know, and my boyfriend got a completely different answer... Fast forward, to September 12th, I drop my car off for my appointment, since my Check Engine Light was on and it was reading the code U11E9, lost communication with AGC. Mind you, the only reason we took the car to the dealership was because I was originally told by my warranty that Active Grill Shutters were covered. If it was covered, we didn't want to mess with it. **** actually knew about the loaners and was honest and told me they were booked out. By 12pm, I received a call from my service advisor letting me know that the tech found "corrosion" on the active grill shutter connector. She had mentioned that she had called the warranty company and they told her they didn't cover corrosion. The advisor mentioned that it was $588.00 (or something of that amount) to fix it without the warranty. I went rounds with the warranty company, and finally decided to just go pay the diagnostic fee of $179.95 and pick up the vehicle, because I was not going to pay almost $600.00+ dollars. So, September 13th, my boyfriend and I go down to the dealership to pick up my car. We talked with the advisor, and she was very apologetic for what happened, and mentioned that the warranty company treated her poorly, which I apologized for. We asked her which connector had the "corrosion", male or female. She called the tech and was told that they were replacing the entire wiring harness. Ok, whatever, no biggie. We took the car home, and my boyfriend decided he was going to look at it because I found the connectors for $80.00 online, earlier in the day. He looks at the shutters, and the connector... and what do we find?? A broken wire... not corrosion. We inspected the connectors and the wires, and no corrosion. The tech also did not bother to plug the connector back into the shutter motor which if water got into it, would've made the situation 10x worse. I am beyond livid with the tech that looked at my car. The no corrosion on anything, irritates me, but the fact that he didn't even bother to plug the connector back into the shutter motor, really irks me. We will be going elsewhere from now on, if a vehicle has to go to a dealership. I do not trust this dealership with any CDJR that I own, let alone trust any of their techs.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nov. 11, 2020, Dealer removed Airbag Emblem due to Recall & damaged "Clock spring" sensor at same time of removal. Called & advised of sensor going off. They didn't get emblem in to replace till Dec. 22, 2021. New emblem put in on Jan, 20th, 2022 & they wouldn't repair sensor they noted wear and tear. That is not accurate as there was nothing wrong with sensor prior to them removing emblem. Now they offered verbally on Monday May 8th 2023 to pay for the labor only and I am to pay for the part that cost nearly $600 and I just can't as that is absurd for someone's else's mistake and doing at their hands. I would like to see them pay for all of it to be repaired correctly.

  Business response

  05/30/2023

   

  The first step of a two part recall was performed 11-9-2020 during the recall we must remove the drivers side air bag. Customer claims we caused the air bag light to come on at times. We invited her back to do a no charge recheck. The vehicle was brought in 1-20-2022 and my long time Master Technician inspected the prior work performed and everything looked good. I had him perform further diagnostics and he found a intermittent problem in the clock spring of the vehicle. The clock spring is mounted under the steering wheel which we dont remove for the recall. Findlay CJDR knows we did not cause the failure to this part but we did offer the customer a very fair offer over and beyond what she mentioned in her complaint to BBB to try and resolve this issue but she declined. 

   

• Initial Complaint

  03/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an extended warranty. They worked with them and found out I needed a new engine. The warranty company inspected/ quoted the price of the repair they would pay for. The quote from the warranty company was less than half of the repairs that were needed from the dealers quote . After talking to my service agent, I was told I would get a new engine, crate motor off the assembly line for double the amount the warranty company would pay .So i decided to go for that option assuming it was a crate motor fully assembled ready to bolt in and add fluids and drive. What I received was a long block remanufactured block and passenger/driver side heads, which is completely different from a crate motor that I was TOLD I was getting. I would have made different financial decisions if I was notified of getting a remanufactured engine and not a crate motor. With the remanufactured motor they installed the existing water pump, power steering pump, a/c condenser, starter, old ignition coil packs that I had on the old engine that had a catastrophic failure. Thank you for your time.

  Business response

  03/31/2023

   

  The customers aftermarket extended warranty would only pay to patch the engine back together not a proper repair that we can guarantee. The customer had to pay the difference the warranty would not cover. Due to the age of the truck that is the most complete engine we could get that has a 3 year or ******* mile warranty which ever comes first.

   

  Findlay CJDR Service Dept.

   

   

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My car broke down in the beginning of September. It was towed to Findlay Dodge. I know they have been having trouble figuring out what is wrong with the car. I know attempts they have made to fix it have not been successful. We are now on month 4 and their communication is terrible. Which is what I'm having an issue with. I have called multiple times for an update and I don't get any communication back. I called and left a message with the service manager and he called me back on Dec. 15th 2022. I called him back and said I have some questions can you please call me back. It is not January 5th, ****************************************** **** my service advisor. I have called and left multiple messages for **** and no response. I am told that **** is available but I am then sent to voicemail. This has been on ongoing issue since September when we had the car brought in.

  Business response

  01/18/2023

  We do apologize for all the delays but sadly we ran into major parts supply issues and faulty parts that caused major delay. Great news is the car is back on the road and completed.

   

  Findlay CJDR Service 

  Customer response

  01/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

   

  After filing complaint they were much better about communication. I am pleased that they were able to fix my car and also have better communication. 

• Initial Complaint

  11/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased a new Ram **** truck on October 27, 2022 with ************************* as the salesman. In the process of completing the purchase, ****** told me that he was required to activate an app on my phone that would allow me to monitor the "health" of the *********** could start the truck from **** miles away. I don't have apps on my phone and I don't want apps on my phone. ****** said he could install it and then I could just delete it. He said that he really needed to get a 5 star review on him when I got an email from Findlay asking about his performance. I offered ****** to either give him a 5 star review or let him install the app on my phone and I let him choose. He decided that the 5 star review was more important to him so we didn't install the app on my phone or sign up for Ram Connect. It turns out that someone at the dealership did sign me up for Ram Connect on October 28. I was getting inundated with emails from Findlay, ***************** and Findlay even had CarFax emailing me offers (not sure why I need a CarFax report on a brand new truck, but while you are selling my information why not). I never clicked on any links other than asking to be unsubscribed from the email list. I finally got in touch with an agent (****) at Ram Connect on 11/28/22 that understood that I was not interested in having them track what I do with the truck. He indicated that I was signed up on 10/28. I contacted Sergeant ****** at the ********** ***************** and he made contact with the dealership. I received an email from ********************* at Findlay telling me that I was the one that signed up with Ram Connect. That is patently false. He told me he stopped emails from coming to me, which I had already taken care of through a lot of efforts of unsubscribing from emails, blocking texts and making phone calls, etc. to make sure I was on 'do not contact' list.

• Initial Complaint

  09/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I paid to have a diagnostic service done to my truck due to warning lights being on, they said they fixed the issue and my truck was ready to be picked up, after picking up my truck all warning lights came on within a mile of leaving the dealership, I immediately took it back to findlay and was told I could bring it back for further diagnosis, spent 2 weeks trying to get ahold of findlay no one would return my calls, so I decided that I just wanted my money back due to them not fixing the problem, spoke with the service manager who insinuated I was lying about calling and refused to even give me a partial refund

  Business response

  09/20/2022

  Tell us why here...

  On 8/31/22 ************* brought in his 2010 Ram **** to perform a diagnostic inspection which is generally one hour of labor $****** to diagnose a trouble code. prior to the visit  ************* had performed repairs himself to the truck and after he performed his own work several warning lights came up on the dash. When we performed the first scan report of codes we found 18 total codes in several different computer modules the Technician spent almost 2 hours working on the truck when the general rule is the $****** is for the first hour  to trace down the concern after that the estimate goes up. He  found a poor connection and corrected the problem and at that time the warning lamps in the dash went off. The customer came to pick up the truck and on his way home the lights came back on for him. The customer was offered to bring the truck back in and we would look at it again at no charge  but we have two hours into the truck and we will not refund his money when we did nothing wrong and the truck has more than one concern. Please keep in mind the truck is a 2010 with ******* miles on it and someone else has pulled the dash out of the truck prior we have no way to guarantee it does not have several concerns at this time.    I will also include notes from the Service Technician.

  General Concern #1 [Customer States after replacing evap core in dash
  service trailer brake message is on dash. Cruise control is
  inop. Check and report.]
  1000 General Concern #1
  *** ************************* F LIC#: ***
  C **** **** **** ***** ****** ******
  PARTS: **** LABOR: ****** OTHER: **** TOTAL LINE A: ******
  VERSION 1 (EMP# ***,31AUG22 16:59): 182066
  Verified concern- Multiple warning lights on. Scanned for DTC's.
  Found Multiple DTC's related to multiple systems. Most DTC's were
  active. Inspected all the visible electrical connectors that would have
  been disconnected during the Evaporator Core replacement. (Note-
  Customer performed the Evaporator core replacement himself). Found the
  C201 connector near the parking brake assembly not fully latched.
  Latched connector and cleared all DTC's. Verified Most DTC's erased.
  Performed Post VSR with the active DTC's at the time of repair.
  .
  Note- Fuel cap light on- Needs Diagnosis.

   

   

  ***************************

  Service Manager 

  Findlay CJDR

  ********** ** 

   

  Customer response

  09/21/2022

   
  Complaint: 18014659
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  09/26/2022

  I paid them to re-flash and diagnose the problem with my truck ***** the service writer I spoke to informed me that I needed to have my computer re-flashed they did not do that service, which is the only reason I brought it in to them due to the fact that I do not have dodge software to do that service, after the fact I went through with a simple code scanner and found that the fault was simply a faulty brake switch a easy 20 dollar fix that they said was a re-flash, not only did they not perform the service I was told it needed they didn't fix the problem which is why I feel ripped off and that they stole 160 dollars from me

• Initial Complaint

  04/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March of 2017 I went to ******* Dodge in **********, Idaho for some repairs. While there they reminded me of a drivers side airbag recall and asked if I would like to get that done. I agreed. Two - three weeks later I had a need to use my horn and it didn't work. I returned to ******* Dodge and they diagnossed a broken horn plate. It would cost $750 to replace. I couldn't afford it after my other repairs and could not get it fixed at the time. I recently went to another Dodge dealer for a separate issue but asked if they would look into my horn problem. They repalced the 'clock spring' thinking that would fixed the problem But it did not. Cost me $255.00 Then they proceeded to check the horn plate and they were rather shocked when they opened my airbag cover and discoverd that my horn plate was GONE. I returned to ******* Dodge and asked them to explain. They had to take my airbag cover off and confirmed that the plate was broken (or, I asked, missing? They said yes.) They explained that Chrysler has a plan to cover issues with broken parts during airbag exchanges and didn't know why they hadn't used that avenue with me in the first place but agreed to contact Chrysler to see if they could get reimbursed to fix it now as they didn't want to cover the cost themselves. It has been over a month and I have contacted them several times for an answer and have still gotten no where. I'm sure the response will be I shouldn't have waited so long. True. My bad. But that doesn't negate the fact that they broke/removed it and should stand up and repair it.

  Business response

  05/02/2022

   

  We have performed thousands of the drivers airbag recall and have not had any concerns with breaking the horn switch when performing. The big concern that I have is other shops have worked in this direct area and the horn switch/pad has to be removed when the clockspring was replaced at another shop. Now five years later Findlay CJDR is being blamed for damaging this part. We have reached out to the factory rep to see if Chrysler corporation would be willing to help its under review and we are waiting for a answer. 

   

  ***************************

  Service Manager 

  Findlay CJDR 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩