ComplaintsforMilano Flats
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This apartment complex has washing machines that often break and damage peoples cloths, and almost no hot water for residents. Rent is going up next semester despite not keeping things nice themselves. Theyve stolen money from residents during cleaning checks. Rooms have been perfectly cleaned and they still charge tons of money. This buisness needs to be investigated.Business response
01/09/2024
Hello! We recently received a complaint from one of our residents about our onsite washing machines not working properly. Our washing machines are contracted out by another company. On the front of all washers and dryers they have a number posted to call if any of the machines are not working properly. We check these machines regularly to make sure they are working but we are not allowed to perform any maintenance on them. If residents do not call that number they may go a day or two without working. We have made it clear to all of our residents that they need to call that number. We do not steal money from residents. The complaint that was received about money being stolen is in regard to a clean check that the tenant failed to complete. We did take take pictures of the failed clean check and the pictures are attached above. She was charged $50 for the failed items. Please reach out with any questions you may have regarding this situation. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.