ComplaintsforNorthwest Self Storage

• Initial Complaint

  10/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I rented a storage unit at this location for over a year. I moved out at the end of May 2023. I was paid ahead a month and they sent me an email stating they owed me ****** refund. I have been trying to collect it since June and only getting the run around. I have called them multiple times and the manager always states that the main office doesn't get in a hurry and refunding money. On one occasion he told me about a previous customer who had to wait 8 months. Most recently he talked about some system update and that I had to start over waiting.

  Business response

  11/21/2023

  At the time the tenant moved out, there was no area manager in place for this location. Once the new area manager was made aware of the situation, a refund request was processed and a check was cut. Standard processing time for a refund request is **** weeks. This tenant was issued a refund check on 10/19/23 and cashed this refund check on 10/27/23. We do apologize that this refund was a little late but the issue has been resolved. I have attached a copy of the check for your review. Thank you!

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