5 Customer Reviews
Review from Mike O
3 stars03/22/2023
Not Happy with the HANDLING FEE added to shipping as at least doubling the shipping charge.They need a spot for *** or fed ex collect or I won't do anymore business.
Parts Town Response
03/27/2023
Hi ****, we really appreciate your feedback. I will have one of our leaders that manages your account call you back.Review from GENA B
5 stars11/08/2022
First time ordering and I must say they are lightening fast getting the parts out. Literally the next day it came because I ordered it early in the AM. The part was less expensive than other ********** fit perfectly. I ordered 2 interlocking switches for my microwave. I'm now up n nuking!! LolReview from Phillip S
3 stars11/08/2022
I like their customer service quite well however i hate their website it really lacks. and they seem to NEVER have the correct model numbers to any specific brand. And i have experienced lately they will allow ordered parts to be sent to the wrong address. This would'nt happen if they would stay on top of things. I prefer other parts places to this one. Also im trying right now to cancel an order i placed no more than 20 minutes ago but there are no options allowing me to do so and now i will have to wait until it comes in to send it back when i could have saved them on shipping.Review from Arthur B
5 stars08/08/2022
Ordered parts twice for my ** Front Load washer. They had best prices I could find and shipped fast. Parts appear to be real OEM. Highly recommended. Just make sure you order the right parts. Tub spider elsewhere was over $200. Just $159 at Parts Town.Review from Steven H
1 star02/07/2022
Next Day Air, Still Not Here, PartsTown Doesn't **** Needed a tube of grease asap. Called customer service and was told to go to website and choose "Next Day Air - Saturday Delivery". Followed these directions and paid $108.95 for shipping an $11.90 item. Receipt stated it would arrive by 12:00 Noon on the following Saturday. Employees were awaiting this product to start a production run and were at my facility that Saturday. However, as of this Monday morning the product still hadn't arrived. I called **************** and found out the product was STILL at its facility, not having even been shipped yet. Tried to cancel order and was told "its in the process of being shipped so you cannot cancel". I guess this might be a decent company if you have plenty of time to wait for your shipment, but don't trust it when it says "overnight", "next day" or "immediate service".
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.