4 Customer Reviews
Review from Janet V
1 star07/18/2024
They are very rude and dont care about the customers at all and high on very cheap stuff everything in their store is cheaply made and priced very high and they have no deals at all going for the Cheap merchandise they Selling amazing and very sad they was very rude to me when I called back twice to check if they faxed over my Prescription they said they will do the Manager at the store at the nerve to be rude and nasty to me on the phone they both need to be ***** ***********Review from Dennis S
1 star10/27/2023
My wife and I used Crown Optical, at their ********** store in ******************, a couple of years ago. Terrible product, terrible service, and unprofessional, in addition to being vastly overpriced. This morning, I received an email from them, asking for me to confirm an appointment for next month..an appointment I never made, and never will make.I tried to call their store, and there is no provision to talk to a human..strictly voice mail. This is not good. I have a pretty damned good idea why they're not answering the phone.I also have a good idea that if I had NOT called, and demanded to have my "appointment" canceled, that they would try to charge me for it. Prove me wrong.In any event, I am DEEPLY unhappy with the professionalism of Crown Optical, **********.
Crown Vision Center Response
10/31/2023
This patient was previously seen at the ********** practice on 11/4/2022. At that time the practice does set up an appointment as a courtesy to come in the following year. They call this a pre-appointment that the patient receives communication that an appointment has been reserved for them for this year. They are then instructed to call and confirm/ reschedule/ or cancel the appointment. They receive communication 2 weeks prior to this reserved NOT confirmed appointment. It is then up to the patient if they want to keep it. If they do not respond back to this communication they will also receive a call from the practice 5 days prior and if still nothing from the patient, the the appointment is cancelled. We do NOT charge patients for appointments that do not show up. This is just a friendly reminder that they are due for their yearly eye exam that is recommended each year for the health of their eyes.Review from Vickie A.
1 star05/12/2022
Cannot see out of my new glasses, constantly having to adjust them to try to focus, told them at the first capital location, but they act like lm crazy, I paid a lot for my *********** want my money refunded so I can go to a real eye doctor & get glasses, went back several times to get this resolved, but treated like I didnt know what I was talking about, maybe someone needs to check this facility, because they dont help you at all, give me my money back or I will seek legal assistance!!!Review from Richard W
1 star02/03/2022
I will never trade with Crown again. Was told i had to buy invisible line version in order to get the other features I wanted in a trifocal lens. Magnification in a small corner of the lens is poor; I don't think they bothered to correct for astigmatism in the magnifying feature. Was supposed to get blue tint for computer work...nada. Was supposed to get 'darkening' feature in this required package, nada again. This is an outfit that sells but doesn't deliver.
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