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Complaint Details
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Initial Complaint
09/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Chicagoland Builders has been working on this project since June 2022, and it has left our house in disarray with all the start and stop times of working on this project. I was being patient with there being so many different people being sent in for different jobs that needed to be done because it was summer and I was available. Now that we are in the swing of school and work and 3 months in and into the 4th month, and most of the work is done other than a lot of details which I spelled out in a document about 1 month ago. It can be categorized as 2 parts that need to be taken care of, the interior and the exterior. Everything is available for the interior to be fully completed, but the owner is refusing to send in a crew to complete the interior until a part comes in that is in order to complete the exterior. The part for the exterior was supposed to be in last week, but now it has a new expected date of October 26th, 2022. I am explaining to the owner that there is no reason he cannot send crew in order to complete the interior, there is plenty to be done that can return my interior home to a functioning space again. Attached is the detailed list that I provided to them to assure they knew all that needed to be done and were prepared when they came in to complete.
Business response
09/18/2022
I think you are not reading your email's or reading your text's or not communicating with your husband. We had a phone call just yesterday and I explained how my company runs. These items in question are from your changes to your job. Materials are on back order There is a days worth of work left. When everything is in will go to the schedule board.(I sent you the email twice now.) We will be happy to complete the job in. We are looking to complete by years end. By the way the electrician that I referred to you is still looking for a $1750 payment. Please communicate through this bbb portal so we have no more communication issues. Have a great day.Customer response
09/18/2022
Complaint: 18037045
I am rejecting this response because:You insinuating that I not following up with your company on a weekly basis for a status is beyond ridiculous. As a matter of fact, the project management on this $50K+ project is so horrendous that I have had to itemize all the remaining work myself and shared it with you with only to received a response from **** of "Received". At this point, of all the remaining work, which include 18 items, you are awaiting material for 1 item that is not connected to the remaining 17. The fact it that you agreed to a price for the work and now your withholding the completion of the project because you have exhausted the money that I have paid you which included $45K. How your business runs is entirely your issue to fix, I do expect you to honor your commitment in a timely manner and not expect me to wait 6 months to complete a project because your trying to maximize your profit. As stated above, 17 of the 18 itemized remaining items can be completed today and I expect them to be scheduled as I've been promised for the past month. The burden of how you run your business should not fall on the shoulder of your customers especially after you have received more than 85% of payment. I've honored my contractual obligation, I expect you to do the same in a timely manner.
I appreciate your concern for the electrician, however, unlike my factual statements above, you are spreading false rumors. This electrician has been fully compensated for the work he did on my behalf per my request. Your attempt to deflect your contractual obligation for the electrical work included in our agreement is something you'll have to settle with your electrician. Instead of raising false allegations, let's deal with the facts and get the work done that I have paid you to do.
Sincerely,
*********************Business response
09/24/2022
I'M SO SORRY THAT YOU FEEL THIS WAY ABOUT MY COMPANY , SHOW ME IN MY CONTRACT WHERE ITS SHOWS ELECTRIC BESIDES WHERE IT SAYS NOT INCLUDED....I STILL DONT HAVE ALL THE PIECES TO COMPLETE, YOU DONT HAVE TO CALL ME EVERY WEEK I SENT YOU AND EMAIL TWICE TO SHOW YOU THAT MATERIALS ARE NOT IN. YOU CAN CALL THE VENDOR IF YOU LIKE OR JUST WAIT LIKE THE REST OF THE WORLD...ITS A SUPPLY CHAIN ISSUE. Tell us why here...Customer response
10/03/2022
Complaint: 18037045
I am rejecting this response because:I submitted an email yesterday saying that I was unable to open the complaint. See email below.Attached is what I was planning on respondingPrior to my opening up this complaint, you said over the phone that you will just close out the BBB complaint when you get it done. It is difficult to have a conversation with you because you seem to lock in to 1 thing to justify everything else that can be done or that has gone wrong. You are not being professional in any way by trying to have a conversation regarding get the contractual work done.The fact that you are using the backordered trim to delay what can be completed, leaves me in a position where I am moving along in completing some of the items off of the open items list. I have been delaying touching anything because I do not want to affect any of the warranties with specific products that I have purchased. With my husband and I having full time professional jobs and 4 kids that have their own busy schedule we have taken on your job as well. We have repaired and painted the family room wall and the kitchen wall which are some of the open items are now completed by me and off the list.I have reached out to Beacon , ****** and Pella in order to determine the affect of my warranty if the job does not get completed by your company.Please attached or reopen this complaint.Thank you,*********************************
Sincerely,
*********************Business response
10/09/2022
Regardless of the product delays, you are in line of our installation schedule. We do the oldest job first, adding extra work after original signed contract didn't help your situation either. I will let you know when its your turn. Sorry for any delays this may has caused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.