ComplaintsforNeuropsychological Services, PC
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Complaint Details
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Initial Complaint
03/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On January 23, 2023, I visited the Neuropsychological Services PC office in downtown ******* for testing. I was referred to them by my primary care physician. Before my appointment began, I requested a payment estimate. During my consultation, **************** informed me it wouldn't cost more than $300-$500 for testing. After the initial screen, they had me begin taking tests before I was provided the estimate or agreed to the payment amount. As I was taking the assessment, ******, the office manager, sent me the estimate for around $1,500. After expressing concern about the amount to ****************, he informed me that ****** would be calling to discuss. She never called, but instead sent condescending emails in which she eventually said she could lower the price to about $1,000. I respectfully declined to proceed, yet still had to pay $150 before I could leave. To this, ****** made a comment mocking me for only spending $150 and not $1,500. On March 2, I was charged an additional $374 without any notice, bill, or supporting documentation to explain what this charge was for. When I reached out to ******, she insisted the money was owed, but didn't explain why. I reminded her that I had been charged $150 and she responded that she had no records of that charge and needed to see my documentation. She followed up several hours later, informing me that she did find the charge and would send the $150 back to me via Venmo/cashapp, but that I still owed the $374. At this point, I stopped responding and disputed the charge with my credit card company. ***** was able to stop the payment from going through.At this point, I have only paid the $150, but I am nervous as they still have my credit card information on file. I have also learned concerning information about the practice such as the fact that ****** and **************** are married.
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Contact Information
3375 N Arlington Heights Rd Ste K
Arlington Hts, IL 60004-7701
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.