ComplaintsforFactor75, LLC
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Complaint Details
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Initial Complaint
11/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have had a multitude of issues with this company. One shipment arrived damaged and contents were not consumable. They issued me a credit and ensure that it would be applied to my next order. A week later I was charged for the next shipment. It was then explained that I cant use credits on discounted meals. Apparently I was under some promotion. After some debate that was resolved but I had to pay for shipping. I had some remaining credits. This week my shipment simply failed to arrive. They claimed they had some issue with the courier. They issued me credits. The operator ASSURED me that I would not be charged a dime for the next shipment. This morning they attempted to charge me for shipping. They will refund shipping fees in the form of credits but then say I have to pay for shipping in the next one. This whole thing is misleading and the conduct of the operators is unprofessional and frankly they are hard to understand due to a thick accent.Business response
11/15/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,The Factor Team
Initial Complaint
11/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I subscribed to factor75 Meals and really enjoyed them. I got a discount and paid $56 for 8 meals which was reasonable. When it was time for my second box to come they charged me double it was over $100 which I didnt know. There was no invoice or notification of how much I would be charged before they took the money out of my account. I sent an email immediately after being charged and asked to cancel the order and refund me to which they refused. They said it was past the date to make changes. I explained that while I understood that, that it was misleading and that I was never informed of how much more I would be charged. They still refused to cancel and refund me.Business response
11/15/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,The Factor Team
Initial Complaint
11/14/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been skipping my weekly deliveries for about the past 6 months. In the instances where I may have not skipped weeks in advance, Factor would notify me via email that my order was coming due, at which point I would log on and skip ********* Last night I was charged for a delivery that I was not notified was coming due. I spent 30 minutes using their online chat feature which turned out to be wasted time because it did not work properly. I called customer service and was told they were unable to cancel the order or issue a refund for the meals I did not want. They could also not explain why I was not notified in advance this time, which would have reminded me the order was coming due. I am unhappy with this decision and I canceled my subscription. I will not consider another subscription unless/until Factor issues a refund for this unacceptable experience.Business response
11/22/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,
The Factor TeamCustomer response
11/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
11/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I CANCELED MY ORDER FOR THE WEEK AND THEY STILL BILLED MY ACCOUNT. AND REFUSED TO GIVE ME MY MONEY BACK.Business response
11/14/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,The Factor Team
Initial Complaint
11/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I was a previous subscriber to Factor75 meal service. I had previously stopped ordering from them months ago. I recently logged onto their website to check out menus. I selected a menu to consider ordering, but never completed the process. Six days later while looking at a credit card statement, I saw that an order had been placed with Factor75. I did not place this order, or complete any order with Factor75. I never received any confirmation or received any receipt of placing an order with Factor75. On 11/11/24 I called Factor75 cudtomer service to ask about this error, and was told that by logging back in to my account, I had reactivated delivery services with Factor75, and all they could do was cancel future services. This is blatant theivery. I never ordered these meals, and they never acknowledged any order.Business response
11/12/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,The Factor Team
Initial Complaint
11/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
As a previous customer of ********************** meal delivery (my subscription had been deactivated several years ago) I visited the company's website on Nov. 4, 2024 to view the nutrition values of their products to see if I wanted to reactivate my account, but I opted not to as their meals did not meet my dietary needs. I did not authorize reactivation of service nor did I authorize charges. This morning, Nov. 8, 2024, I noticed a charge on my bank account, so I called for a refund and to ensure my account was canceled. The *** advised me that just by visiting their website and logging back in (which my computer does automatically when login details are stored in memory), as per their policy deactivated accounts are automatically reactivated, billed and shipped meals. This is NOT okay. There was no indication or warning that this would happen and it is clearly a deceptive business practice. I was able to get a supervisor to approve a full refund after speaking with several ***resentatives ho told me they do not offer refunds. The employees are trained to deny refunds when customers did not authorize the charge to begin with. If I hadn't pushed as hard as I did, they would have swindled me too.Business response
11/12/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,
The Factor TeamInitial Complaint
11/08/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I was charged $41.97 and I didnt even get a chance to select my meals. They took the money from my account before I hit the submit button. I was simply browsing and trying to choose the meals I wanted. They chose the meals for me and charged my account without my consent. Bad business practice.Business response
11/12/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,The Factor Team
Initial Complaint
11/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
11/5/2024 - Factor75 sells prepared meals sent to your home. I was charged $63.60 for a transaction I did not complete and authorize. I last ordered from them over a year ago. I simply went to their website to look at menus they had available. They showed a preselected assortment of dinners for me I did not like. I did not complete the order and authorize payment. I got a text from **** of a charge to my card and called Factor75 to cancel the order but was told it was too late and order was already shipped.Business response
11/11/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,The Factor Team
Customer response
11/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ****Initial Complaint
11/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My son bought me a gift card for this company so I signed up for factor. In signing up they sent me a welcome email stating my order would be 50% of and subsecuent 4 orders would be 25% off. I tried to pu my gift card in but could not figure a way. I called them and they told me I cannot use a gift card when I use the new 50% off special. They said if I have a promotion or discount, I cannot used a gift card. Due to there being specials with gift cards in which you can pay amount and get more if that special is around, I cannot use the gift card. I needed the food delivered so I said ok and did what I was told, ordered my 6 meals. The meals were delivered Monday. I called factor after talking to my son after finding that my son had paid full amount for the gift card. I spoke to 2 different people, and they did not have a supervisor and they would not give me a 50% off since i already used it and an existing as a customer. Checking the email for the gift card, I do not see any disclaimer or mention that I could not use my gift card with discounts.Business response
11/07/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,
The Factor TeamCustomer response
11/07/2024
Complaint: 22521203
I am rejecting this response because:
They have not reached out to resolve the issue regarding the use of the gift card.
Sincerely,
**** *****Initial Complaint
11/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/17/2024 I was charged $171.85 & $27.98 from Factor75. Because I have never ordered Factor and knew this was wrong, I contacted Factor and reported fraud. Then, I called my bank to report the fraud and they were able to temporarily reverse it, pending investigation. Since that time, Factor has continued to try to bill me for additional orders even though I reported it as fraud and told them I did not want Factor. I would like Factor to cancel any membership as originally requested on 10/17/24. I have also responded to every email Factor has sent and reported it as fraud with no response back. The fact that Factor was notified of the fraud and continues to try and bill me for additional orders is very concerning.Business response
11/05/2024
We have reached out to the customer directly to resolve their concerns.
Thank you,The Factor Team
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Customer Complaints Summary
859 total complaints in the last 3 years.
319 complaints closed in the last 12 months.