ComplaintsforFactor75, LLC

Food Delivery

Multi Location Business

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Initial Complaint
05/10/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have not signed up for this subscription. I have a very strict diet so this food does not fit the criteria. I was given a coupon from a fried to try this food so I am puzzled as to why I was charged since the first meal was free. This company kept sending me food when I was out of town. I asked them not to send me anymore food but they have continue. If you have to use deceptive practices to ******* people then your food is not good. I want these charges taken off of my account. I have alerted Paypal of these erroneous charges so they can take them off.
Business response
05/10/2022
Dear *******,

We are reaching out in regards to the dispute you filed with the Better Business Bureau and sorry to hear your experience was not a pleasant one during these challenging times. We have issued a full refund of $74.19 for your 5/03/2022 order, and a full refund of $74.19 for your 5/10/2022 order, please allow five to ten business days for the funds to post depending on your Financial Institutions processing times.

This is to confirm your Factor 75 subscription associated with email ************************ is cancelled.

Thank you,

The Factor 75 Team
Customer response
05/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
04/28/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Transaction on 26APR2022. The products received were of poor quality and mishandled. Upon speaking with the merchant, they refused to acknowledge their error and rectify the situation.
Business response
05/02/2022
We have reached out to the customer directly to resolve their concerns.

Thank you,

The Factor Team
Customer response
05/02/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
04/19/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had a problem where an order of addon's was never shipped to me and they issued a partial refund. It has now been 3 weeks of contacting and they will not refund the remaining $21.98
Business response
04/20/2022
Dear *********,

We are reaching out in regards to the dispute you filed with the Better Business Bureau and sorry to hear your experience was not a pleasant one during these challenging times. We have issued you a refund of $21.98 for the remaining balance due to you for your Add-On meal selections, please allow five to ten business days for the funds to post depending on your Financial Institutions processing times.

Thank you,

The Factor 75 Team
Customer response
04/23/2022

Complaint: 17067304

I am rejecting this response because:
They did not take any action until this complaint and kept telling me it was refunded a month ago
Sincerely,

*****************************
Business response
04/26/2022
We have reached out to the customer directly to resolve their concerns.

Thank you,

The Factor Team
Initial Complaint
04/12/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Factor 75 will not honor my requests to be removed from their email lists. They continue sending daily emails and I want them to stop.
Business response
04/15/2022
Dear *******,

We are reaching out in regards to the dispute you filed with the Better Business Bureau and are sorry to hear your experience was not a pleasant one during these challenging times. We have removed your information from all future Factor 75 communications, please allow ten business days for changes to take effect.

If you do receive any Factor 75 communications after the ten business days, please send us a copy of the content and sender information.

Thank you,

The Factor 75 Team
Customer response
04/19/2022

Complaint: 17018197

I am both accepting and rejecting this response because I would like to be provided with an email address so I can send any new spam emails after the ten days are up. Thank you.

Sincerely,

*****************************
Business response
04/20/2022
We have reached out to the customer directly and provided an email address as requested.

Thank you,

The Factor 75 Team
Initial Complaint
04/11/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened a subscription with this company in order to view their meals and see if I wished to purchase. After only finding only a few meals that appealed to me, I canceled my subscription the same day (within hours). The company took the opportunity that I had items in my cart (without purchasing) at the time of cancelation to go ahead and charged me 3 times on that day. I have received no products from them and no refund. I took my complaint up with the merchant to be told they could not refund me due to me claiming fraud on the charges (of course I did!). The merchant was reading a script and very impersonal. They still refused any compensation at the end of the conversation.
Business response
04/15/2022
We have reached out to the customer directly to resolve their concerns.

Thank you,

The Factor Team
Initial Complaint
04/06/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I created a new account excited to try out this new company I had never heard of before. I made sure my mailing address was correct, and made my selections for the weekly order. I was charged nearly $249 which I thought was high for the product to be received, but I wanted to at least try it out. The order was not delivered to my mailing address, and when I contacted customer support, they seemed to care about me. I was confused on the whole process, as I just wanted to receive my order. They offered to credit me for the order, but I really just wanted my order. I asked if they could get what I ordered sent to my correct mailing address and they said they couldn't. I asked to be credited towards my next order that was set to process the next day. I was told that I was refunded back to my bank and that I couldn't get a refund towards my next week's order. I just wanted to try this company's products, but I guess that's not going to happen. I paid the high amount for the food, but never got to try it out. It's bad business to take customer's money, not deliver their order to them, and then not provide the replacement the customer requested. It's very upsetting.
Business response
04/08/2022
We have reached out to the customer directly to resolve their concerns.

Thank you,

The Factor 75 Team
--
Initial Complaint
04/05/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Re: order ************* (*****************)and Order ********* (*****************)Both my boyfriend and I subscribed to meal plan with Factor75, both received 1 meal each, and both canceled our subscription directly after that. However, we are still being charged and just today received a box of food that I was told could not be returned.I first ordered my meal on 03/02 and paid the correct $59.49 charge with my Paypal account. Then on 03/17 my boyfriend ordered his first meal. $65 was charged to my Mastercard.(invoice states we were charged $59.49). I deactivated the account after that first week. On 03/24 my card was charged $59.49 and an additional $89.19 on the same day. I was then charged another $89.19 on 03/31, the same day I received a promotional email from Factor75 to come back and reactivate my account.I have called Factor75 customer service reps several times, requesting to elevate my situation with management. I missed the call and have not received another since.BOTH accounts have been deactivated yetwe keep getting charged!The customer service rep I just spoke with today confirmed both accounts have been deactivated. He insisted there havent been any other charges made to my card besides the two initial charges. He also told me there is no way for me to return the food we received todayEVEN THOUGH OUR ACCOUNTS HAVE BEEN DEACTIVATED!!!I sent a copy of my credit card statement that clearly shows a charge for $65.70 on March 17 (although the invoice states you charged me $59.49), TWO charges on March 24 for $59.49 AND $89.19, and ANOTHER charge on March 31 for $89.19!I contacted the company and incorrectly told them they needed to refund me less because I forgot I made my initial charge via PayPal.We need to be refunded $269.07 for the two random charges of $89.19, and the random charges of $65.70, $24.99
Business response
04/08/2022
We have reached out to the customer directly to resolve their concerns.

Thank you,

The Factor 75 Team
Customer response
04/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
03/23/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I signed up for this but didn't hit the pay button. I chatted with customer service but they said they can't refund me. They never sent a **** or a confirmation for an order, I only saw a billing amount on the credit card a few days later. I want my money back
Business response
03/25/2022
Dear Faisal,

We are reaching out in regards to the dispute you filed with the Better Business Bureau and sorry to hear your experience was not a pleasant one during these challenging times. We have issued a full refund of $138.00 for your 3/22/2022 order, please allow five to ten business days for the funds to post depending on your Financial Institutions processing times.

Thank you,

The Factor 75 Team
Customer response
03/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/21/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In order to view the meals you have to set up an account in which I did on March 16, 2022 but I did not click to confirm any type of purchase. Once I saw the meals, they didn't have anything that I wanted so I canceled my account 10mins later on March 16, 2022. On March 17,2022 I receive a notification that they did charge my card $79 so that same day I called the customer service & a lady stated that she did see that the account was canceled before anything was processed & I will receive a refund in 5-7days. On March 21, 2022 I receive an email that my order is being delivered so on the same day I called again! I reach another lady that says they can't give me a refund because my account was canceled but not my order && I have to accept the delivery. I told her that I did not even place an order to begin with and I don't want it!! I just want my refund and forget about this entire situation!!!
Business response
03/22/2022
Dear Briana,

We are reaching out in regards to the dispute you filed with the Better Business Bureau and sorry to hear your experience was not a pleasant one during these challenging times. We have issued a full refund of $78.99 for your 3/22/2022 order, please allow five to ten business days for the funds to post. This is to confirm your Factor 75 subscription associated with email ******************** is canceled.

Thank you,

The Factor 75 Team
Initial Complaint
02/22/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for this but didn't hit the pay button. They automatically submitted it with out my authorization I called several times I haven't received any thing. It's always the same lies we submitted it it's 3 to 5 days. I want my money back to take money is unethical they took $376
Business response
02/23/2022
Dear Crystal,

We are reaching out in regards to the dispute you filed with the Better Business Bureau and sorry to hear your experience was not a pleasant one during these challenging times. We have issued a full refund of your 2/15/2022 order, please allow five to ten business days for the funds to post.

Thank you,

The Factor 75 Team
Business response
03/11/2022
We are reaching out in regards to the dispute you filed with the Better Business Bureau and sorry to hear your experience was not a pleasant one during these challenging times. We have issued a full refund of your 2/15/2022 order, please allow five to ten business days for the funds to post.

Thank you,

The Factor 75 Team

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