Customer ReviewsforALDI, Inc.

I bought cattleman's Ranch Black ***** ***** and Cheddar cheese 6 pack in Aldi's, the burger is good but false advertising, it doesn't have any bacon or cheddar cheese in it ,not even the smell of it.  

I went to his Aldi and the guy at the cash register his name is ****** and he was asking me if I happened to have a problem I didn't even speak and I was wearing sunglasses I'm going to have to start instacarting ..the cameras are there to witness what happened ..its not very comfortable to go to a store like Aldi and have a cahier that's suppose to be friendly and helpful ask if you had a problem the stores location is ******************************** the incident happened at 7 :20pm 09/17/2024 this was not very professional at all this guy shouldn't even be working as a customer service clerk if he can't even handle a situation like that professionally.   

I have been buying the sliced rib eye for a while I make a sandwich on a ****** French roll with A 1 sauce peppers and onions . I have told everyone I know how great these are . The last 3 I have bought have been terrible, tough chewy like rubber . Not sure Sahara happened but I'm done buying the sliced rib eyes and I will tell everyone I know . Too bad because I would have one of those sandwich daily.     

NOT buying this "we're cutting every corner, ESPECIALLY LACK OF SUPPORT, to save you money" crapola. That's to save the company money. I've already had two calls today to support and manage to get past the offshore gatekeeper but now that they have sent me a canned email response to my case from a no reply address that didn't even remotely touch on what I called about. I had to come here. I've only been to this store twice and that's two times too many. I initially jumped through all their hoops to ask if all of the meat in their case was previously frozen as I witnessed a ******* loading up the case with packages of ground beef from two different brands all with ice on them. I had asked them if it can be refrozen once I bring it home and consumed after I defrost it a second time. The ******* was as clueless as the ***. I had to create a case through their website and wait for a call back. After reading every number off the front and back labels for both products I was told it would take two weeks to get a response. I got an email today about one of the two brands, from a ******* email address. Called back requesting a USA supervisor and was repeatedly denied any further contact. I want to return my products for a full refund. Already files a case with the local health inspector and the ***. 

The place is closed early. They do not respect customer service. I showed up here at 7:45. It should’ve been 15 minutes left to come into the store. They close early and disregarded me. I would like to report to the business business bureau. Anybody who comes to horrible service thank you. 

Lack of employee I came in with a service animal, not 5 feet in. Young employee. Said that dog can't be in here, just like that I said she can be, he said I need proof, I was flabbergasted, forgot my phone I said really, he said yes, I came back in store and showed my phone with an old resume on it, and he squinted his eyes. And said yup no apologies and I told him you can't ask to see that but I will. Almost worse than that Aldi has a junior customer service rep call me and tell me they will hear my story pass on to their district. He literally told me he has time for me. Never once during his vomit of sentences, ask if I had time. Then basically asked if I had receipt to prove I was there. Felt like a *****, and he offered me 10 dollars. A joke, don't offer me Any money, tell me what the associate did wrong , wont happen again. A joke.

This is just my experience with Aldi pickup.DO NOT utilize the pickup option unless you are prepared for the overall charge to come out of your account TWICE- and stay that way for days. They don't tell you beforehand that the "holding amount" can take up to a week to not show on your account. I have never had this issue using ******* pickup. Their holding charge has never come out at the same time as the end amount. So, clearly, it is possible to not charge people this way. Aldi's pickup system is a horrible way to do business, and their customer service is no help. It's ironic that part of their marketing scheme is saying how they have the lowest prices. So, they're "saving" you money. But when it comes to payment issues- well, those overdraft fees are just my problem. Have the day you deserve, Aldi.

Aldis in ******, **. They have terrible customer service, I love everything about the store except the people who work there. I load my cart carefully so that I can be quick on the belt and off the belt and then the cashier always acts annoyed that I bought groceries. On top of that they cannot wait five seconds for me to switch out the carts so I dont have to move my toddler out of the seat, so instead I have to get my toddler and all of my other bags out of the cart and transfer them into the next cart making sure to buckle her in safely. Then they are immediately asking me to put my card in before I can even see what the amount will be. The whole experience is rushed and stressful for me. On top of that, they throw your bread and produce into the cart, today July 4, 2024, the cashier didnt wait long enough for my bananas to be weighed so she grabbed them back out of my cart and slammed them on the belt. How much you want to bet those bananas will be brown and bruised tomorrow?Im so tired of this behavior and being treated like this every single time I shop here. Its immensely frustrating to spend hard earned money here because the prices are very good and then have the cashier with a bad attitude smash everything and waste your money.

I was forced to leave a one star review in order to tell you that Aldi has TERRIBLE CUSTOMER SERVICE! I placed my first order to them through a delivery service, Instacart. There were no agents available to talk, only chat. They did not deliver the product that was the main reason I placed an order. The people at Aldi I chatted with texted that I had to pay an additional fee to get an answer regarding my problem, but was told it was refundable. When I placed my order, I did not see a disclosure that this would be the case. No Aldi store can be contacted directly, their numbers are unlisted to save us money ??! The people at Instacart did not resolve my issue and eventually just refused to answer my questions or chat with me. The shopper at Instacart did not call me to tell me one item was out of stock, refunded that amount, so I'm the end, I had to pay a 5 dollar service fee and a 2 dollar tip for $9.72 for grapes and cheese. Terrible customer service at both places.  

I was shopping at the store in *****, ** this morning, February 28, 2024. I gave the cashier $20.27. My bill came to $8.27. In turn she gave me back $2.00. I told her I gave her a $20.00 bill, she said I thought it was $10.00. The manager came out, took the draw in the back. He returned and said the draw was not over. I communicated to him, the cashier should put the money on top of the draw before giving back change. He said that store does not do that. Bad business. I believe I was not the first person that happened to.