ComplaintsforPhoenix Financial LLC

• Initial Complaint

  06/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Phoenix Financial fraudulently put a collection in my name. Phoenix Financial failed to contact me with an initial 45-day collection letter thereby denying me my legal right to dispute this debt. There was never any subsequent contact via telephonic or written correspondence, they simply put this on my credit report and I found out six months later. Further, they mentioned this debt was a result from a medical **** in which I was insured by the **************. Had I actually received timely notice under the law, I would have ensured that this matter would have been aggressively resolved in my favor. Phoenix Financial hasn't verified anything written or verbally as to my identity for this alleged debt. I did not give any authorization to release any information in accordance with my rights under HIPPA, which Phoenix Financial has egregiously violated. Phoenix Financial LLC is advised to be guided cautiously and accordingly.

• Initial Complaint

  06/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received a collection notice in 2019 for a medical **** that was not mine. I called the number on the statement and spoke with the Supervisor at Phoenix Financial Services *************). I was told that the unpaid debt was for service provided at Gateway Emergency Medical (aka Gateway Regional) on 11/23/2019.I reached out to Gateway Regional to see if I could get assistance from them and to confirm that I would not be receiving further collections for medical attention that did not pertain to me or anyone I know. I called on 07/20/20 and was told they are looking in to it. I called back on 7/23/20 and was told the review would take up to 30 days. I called back on 08/13/20 and no one had record or notes on my case. I called back on 09/09/20 and was told that I needed to contact the collections company that was handling my case. On 5/14/21 I discovered 2 derogatory marks on my credit report ******** Communications and Gateway Medical). At this point I realize it the medical was not a clerical error. The same party also used my information to open up an account for cable tv. The new collection company for the medical **** was ************ Systems. I did reach out to them on 5/14/21 and they advised that I contact the hospital and provide proof of identity and residence. I called Gateway Regional again, on 5/14/21, again they had no notes on file and I was told someone would have to call me back. I called back on 06/22/21 and was told that my case would take 30 days to review. I called back on 8/5/21, the person working my case was not available. I called back on 8/20/21 and was told that they could not find the information and I would need to wait to hear back from a Supervisor.On 01/10/22 I obtained an Allstate Remediation Specialist to assist with this identity theft case. Each call that was made to Gateway Regional after 01/10/22 was made on a 3-way recorded line with myself, the Remediation Specialist and whoever we could get in contact with at Gateway Reg

  Business response

  06/08/2022

  Dear BBB,

  Thank you for your referral. It appears that ************ has been given some misinformation from somebody. I certainly hope it wasn't anyone at GRMC. *************************** is not and has never been a patient at ******************************* . Hence she has no accounts with us at all. I had accounting and Health Information search, going back 7 years and their is nothing .

  I contacted Phoenix Financial Services *************). This company was identified by ************ in her complaint as the organization that informed her that her unpaid debt originated from "Gateway Emergency Medical (aka ****************)" They were able to locate ************ in their data base and informed me that none of **************** creditors are *******************************. As a matter of fact none of her creditors have the word Gateway in their title.

  So, I am sorry to say that there is nothing I can do to assist ************ with her predicament. The lady I spoke to at Phoenix Financial Services ask me to encourage ************ to contact them again and they would be happy to work with her on her financial difficulties.

  If there is anything else I can do in this matter, please feel free to contact me at your convenience.

  Sincerely,

  *********************** RN JD

  Director of Risk Management

  *******************************

  2100 ***********

  ************, ** 62040

  Customer response

  06/09/2022

  Complaint: 17305189
  
  I am rejecting this response because:  The patients name was *****************. I (***************************) was listed as the **** To. When I called Gateway Regional about the issue, they needed to verify my identity by asking my full name, address and SS #. As soon as I would provide my address and ss#, I would be told that information does not match what they have on file. This would happen each time I called to try and get this rectified.  It was if no one took notes on the account and no one, still to this day has been able to assist in  getting the collect OUT OF MY NAME (*******************************) and billed to the correct *************************** that resides at address: ******************* and uses *************. I am not affiliated with either of those mailing addresses. I reside at *************************. I was told by a representative at Gateway Regional there was a mix ** in billing. But I believe it was someone using my social security number and name as a the payee for medical services. I have been dealing with this for nearly 3 years trying to get it off of my credit report and I cannot get anyone at Gateway Regional to call me back and help me with this. You say I was never a patient at your facility, which is true! Nor do I cover anyone that would have been brought to your facility. So please explain to me how a collection notice that went from Phoenix Financial Services in ************************************************************************************ 2021 that is hitting MY CREDIT REPORT?? How did Gateway Regional get MY INFORMATION for this to happen? What can be done to get this corrected and OFF OF MY CREDIT REPORT??
  
  
  
  Sincerely,
  
  ***************************

  Business response

  06/10/2022

  Dear BBB and ************,

  As I stated in my letter dated 6/8/2022 there are no patients or accounts under the name *******************************. I have no idea or authority to investigate any other patient (*****************) or account holder.  Since we don't have an account under your name, or anyone by the name of *************************** you cannot possibly owe ******************************* any money. Phoenix Financial says ******************************* is not one of your creditors. I don't know what else to tell you.

  Unless you can find some sort of documentation that identifies ******************************* as having mistakenly held you financially responsible for somebody else's account I am going to have to consider this matter closed.

   

  Sincerely,

  *********************** RN JD

  Director of Risk Management

  *******************************

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩