ComplaintsforCulligan Water Conditioning
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On my January 31, 2022 bill, I received this notice: YOU MAY NOTICE A PRICE INCREASE ON YOUR BILL. OUR COSTS HAVE CONTINUED TO RISE AND THIS INCREASE HELPS US TO CONTINUE PROVIDING YOU BETTER WATER. THANK YOU FOR YOUR BUSINESS. I was never provided a list of the change in charges, I was informed by customer service on 12/02/2022 that it varies with how many bottles you receive. I was never notified about that change. On my 10/31/2022 bill, I was charged $12.00 for 1 gallon of water. Customer service told me on 12/02/2022 that you have to buy more than one bottle or its $12. I was never informed of that. On my 11/302022 bill, I set out 2 bottles and the driver went behind my trash can on my deck and took 3 bottles that were not set out to be replaced. Customer service told me on 12/02/2022 that the drivers are instructed to collect all bottles they see. I said the driver could have knocked on my door and asked me. He did not. One today's delivery, 12/02/2022, I set out 2 bottles, there were no other bottles to be collected and replaced. The driver left 3 bottles. Customer service told me on 12/02/2022 that a new policy was being implemented come January 2023 the policy is to deliver at least 3 bottles. They are trying to get the drivers to implement that new policy now so they are used to it by January. I was never given notice of the new policy. The customer service said it will be on the bill next month. Again, the driver could have knocked on the door and asked me. There is nothing on their website that states their delivery fees, bottle deposits, or sliding scale fees for more bottle usage. I have been a culligan water delivery customer at the same address for at least 25 years. This was an underhanded and very dishonest business practice. I have no problem paying more, no problem with their rules of delivery, but I was never made aware at any time of their changes.Business response
12/14/2022
I am reaching out to customer trying to resolve compliant.Initial Complaint
05/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Originally they were double billing me. I returned all of their equipment, cancelled my service and they are still billing me. On top of that the lady there has a nasty attitude.Business response
05/12/2022
Customer set up service back in December of 2021. Subsequently, customer canceled their service back on 2/17/22. We mistakenly continued billing the customer. Past due balance is -$135.87.Even though the past due amount is comprised of the full spectrum of service. We will get the full amount refunded asap. Customers doesn't owe us anything.
Respectfully,
General Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.