ComplaintsforQuality Air Duct Cleaning
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Service for dryer vent cleaning on 7/06/2023 for which I paid ******. This was to have the dryer vent cleaned from outside to inside. The reason I called them was that the dryer was not heating up no matter how long it was on, and it was suggested on dryer website that perhaps the vent needed cleaning out, so I contacted them to receive this service. After the service was performed, the service guy came inside and turned on my dryer and it made a terrible noise. I asked him why it was now doing this, and he said the drum must be off balance or something. He said I probably needed a new dryer. I was shocked. I could not figure out how it was not making any noise before and now it sounded like it was going to explode. I then saved up enough to call a service man out and upon opening up the dryer, it was clear the blower motor was severely damaged with multiple fins broken off. He said they inserted their cleaning pipe too far and it hit the blower. I have pictures of the blower of when he first disconnected the vent and the fragments were all sitting inside the vent. When I called the company, they maintained there was no way this could happen. I told them they should come out and look at it, and she said she didnt' need to as it was not possible. She said it would be like trying to put a pencil through a pinhole... I have many pictures and she didnt even want to see those. Bottom line, I am out $299 that I had to pay to have the blower replaced and the company will not even come look at it. I asked her to send me a picture of their equipment so I could understand what she meant about the pencil fitting into a pinhole but she just kept repeating that at which point I was so upset I hung up stating I was going to file a complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.