91 Customer Reviews
Review from Gray T
1 star11/12/2024
I had high hopes that ATI Physical Therapy would bring relief, but unfortunately, it turned into a revolving door of disappointment. Despite having X-rays and MRI results ready, *** showed zero initiative in reviewing any of them, nor did they bother reaching out to my doctor. Instead, they relied solely on my own recounting of pain levels, which left me wondering what exactly I was paying for here. Every visit involved the same routine exercises, regardless of my specific injury, while the staff observed from a distance, often preoccupied with their laptops or splitting attention between multiple patients. After six visits, it became clear to me that ATIs approach was more about churning through as many patients as possible than actually treating anyone effectively. Rather than personalized care, I got a one-size-fits-all approach that left me feeling unheard and frustrated. If you're looking for a thoughtful, tailored recovery plan, you might want to look elsewhere **** rinse-and-repeat therapy doesn't do much besides waste time and test patience.Review from Kathlene B
1 star10/29/2024
I called because they kept taking money from my account after payment had been received they stated that a 30 day waiting was a standard policy. Which I find unacceptable. They said that their was no supervisor on staff to help me get my refund of over payment and that it would probably take 40 days.Review from Kumar S
1 star09/17/2024
My experience with their call center is pretty bad. There is no need for them to ask so many personal questions just to transfer the call to the therapy center. Supervisor needs training on customer service. I don't think it is safe to deal ATI Physical Therapy.Review from W.L. O
1 star08/28/2024
The treatment I received did not improve my elbow pain, but rather made the pain worse. I was also over-billed by their office. I called three times to ask about the over-billing, but never received a response to my inquiries or any resolution. I just continued to receive invoices from them. I do not recommend using ***.Review from Deborah D
1 star08/25/2024
I was told that I did not have to pay copay for the 1st visit, because it was an evaluation. Then, I found out that was not true, and my payment for my last visit, was used to pay for the 1st visit. I also was over charged after my 12 visits was over. I was told that my insurance had not paid for my March 21st visit, so they returned my copay to me. I have not received a refund and they could not tell me how my refund was returned to me. So. I was charged a copay again, for the visit that I had already paid for. I wished, I had checked the reviews before I used A.T.I. as my physical therapy.Review from Carol Z
5 stars08/16/2024
All the staff was very helpful. *** showed me what to do to relieve my pain Thanks to all.Review from Barbara W
5 stars08/07/2024
I can't speak highly enough of the care and professionalism I receive at ATI Physical Therapy on *********** in *******. From the moment I walked in, the staff made me feel welcome and supported. The facility is clean, modern, and well-equipped, creating a comfortable environment for recovery.The therapists here are incredibly knowledgeable and attentive. They took the time to thoroughly assess my condition and develop a personalized treatment plan that really works for me. If youre looking for a reliable and skilled physical therapy team, I highly recommend ATI Physical Therapy on ***********.Review from Mike P
5 stars07/29/2024
I see ***** at the ******* location. I am 70 years old and have had a lot of pt at various places. ***** is probably the best pt I have ever seen.Review from Debra M
1 star07/17/2024
Therapists are GREAT! But billing & phones are despicable! Won't go back!Review from Eric H
1 star07/15/2024
Zero stars needed. I explicitly stated I wanted to pay for my services in full at time of leaving the appointment, so as not to be hit with a big bill at the end of everything. I was told it was $10 a visit and that was all I would be charged due to insurance. Now I have to pay ****** for all the visits. The full price of the visits should be known and communicated to the patient before I mean, I still have to pay $625. The people there should know the price of service at the time so people can take into the price of service into their budget and not go in for an extra 3 weeks of appointments just to get hit with a huge bill at the end of their treatment. The cost of treatment should be known and communicated to the patient.
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